What is Cloud TelephonyCloud Telephony is a kind of UCaaS that means Unified Communications as a Service that offers voice communication service by a third-party host.

Cloud Telephony can be application or web-based.Cloud-based Communications Providers build, Operate and maintain standardized telephony platform offerings on servers, with customers gaining remote access - via the internet - on a subscription or as-needed basis.Cloud Calling Services allows users to make calls directly from any computer or mobile device with only an internet connection and free businesses from the burden of purchasing and storing stand-alone hardware such as PBX boxes and any handsets.Benefits and Drawback of Cloud Telephony and Contact Center SolutionCost Efficient: By using Offloading hosting and management responsibilities to a cloud communications provider with its subscription and pay per use systems that allow resources pooling.

Most CT services built-in failover modes that make sure a backup is available if a problem occurs with a connection.Scalable: Any enterprise can typically add or change their employee telephone number on demand but via a self-service portal they can add or change their employee telephone number on their own or by a support team of Service providers.Transparent: Most of the UCaaS platforms provide rich data analytics, offering information about user behavior and insight into optimizing employee efficiency.

Cloud telephony vs. VoIPVirtually all cloud telephony platforms use VoIP (Voice over Internet Protocol) technology, but all VoIP systems are not run in the cloud.

Basically, the term VoIP indicates how calling data travels over the internet via IP packet-switched connections.An Organization can select to house its VoIP system on-site (PBX) or outsource it to a third-party provider (cloud telephony).

Some enterprises create hybrid VoIP environments that use both cloud-based and on-premises calling technology, often as part of a long-term cloud migration strategy.Cloud Telephony is also known as Cloud PBX System, so if anyone wants to choose Cloud PBX India Instead of Cloud Telephony then they can also come to the Cloud Telephony Provider and opt for Cloud PBX Service.Cloud Telephony is the bright future of telephony services, when ordinary telephone system like Landline, mobile and PBX could not fulfil need to business then Cloud Telephony was invented.

Cloud Telephony is the bright future of telephony services when an ordinary telephone system like Landline, mobile and PBX could not fulfill the need to business then Cloud Telephony was invented.

Hosted telephony refers to an online business communication system and requires to setup own data-center to provide it regular monitoring and carve out the best results and services.How does Cloud Telephony work?In Cloud Telephony, all calls are made through the published number that is actually a Cloud or Hosted Telephony number.

In this system, the customer doesn’t make calls to your office's lines or your mobile directly.

Basically, the entire process gets migrated to the cloud communication systems.Hosted Telephony can be used for outgoing as well as incoming calls.

Firstly, it is used for Incoming calls and second for Outgoing calls.Call Can be Taken OnMobile PhoneLandlineLaptopSystemBasic Areas, where Cloud Telephony can help you for your businessesSmooth Customer SupportEvery business has the most important part of their business is Customers but fielding customer calls can be overwhelming— “Customers come from different as well as multiple locations and they need your executives solving different issues, customers run over-time, missed calls are beeping most of the time and worst of all, they need your executive glued to their seats.” But through Cloud Telephony, all calls can be managed infinitely easy with the ability to receive multiple calls in parallel, record calls to analyze issues, track time and route calls.Supports Remote WorkingThis technology inherently allows today’s remote and flexible work culture and supports employees to receive calls on their own mobile devices.

Nowadays, many businesses operate from multiple locations, and hosted telephony makes this process easy to allow employees to work from anywhere.

The global online trading market is set to rise even more amid the current situation of pandemic.

The stocks have caught up the most limelight and got the most needed boost due to the digitalisation and stay-at-home mandate.In addition to the rise in stock investors, there is also a rise in the stock broker companies.

Challenges faced by the stockbrokersStock trading is managed by SEBI registered trading brokers and substantial volume of business is handled over telephonic communications, making it difficult for storage, archiving & retrieval.During certain disputes, it becomes difficult to search through the files of multiple records and data.Unavailability of proper indexing of call records and less control increases the possibility of manipulation.There is no mechanism to record multiple calls Cloud Telephony enters in the stock marketCloud telephony is the future of every business.

The unified communication solution is being adopted with few companies but will soon take the space and reduce the burden of companies.

Cloud telephony has many benefits and can act as an interface that allows the service brokers to record call and download the voice files in a secured Central Storage Interface.Inbuilt solution in which customer calls are routed to the assigned branch and redundancy service number solution are few of the features that are mainly provided by every cloud telephony company.Apart from this, schedular services is one of the benefits provided by the company to upload all recordings in local FTP server.

Stock broker companies can also choose to have a separate route for premium and regular traders with support contact and KYC confirmation for Demat openings too.Which cloud telephony provider to choose?While there are many companies who says to have a lot of features when it comes to serving stock broking companies, there seems to be a few with most experience and multiple features.One of the companies that I have come across is based out of New Delhi.

What is Hosted PBXA Hosted PBX stands for Hosted private branch exchange (PBX) delivered as a hosted telephone service.

It’s also recognized as a Cloud PBX and the advantages companies that use it the experience is the removal of installation, operation and maintenance costs of their VoIP PBX as their VoIP service provider hosts their PBX for them.A Cloud PBX still enables companies to utilize and take complete benefits of their phone system’s feature set such as voicemail, telephone calls, messages, etc.Companies that provide Hosted PBX’s as a service to their customers or employees handle the call routing or switching as well as all maintenance involved in the hosted PBX service.There are three ways that a hosted PBX works; either over the Public Switched Telephone Network (PSTN) over the Internet (hosted IP PBX via Internet Telephony or Voice Over IP, VoIP) or with a combination of the two.Why is Hosted PBX better than Traditional PBX for SMEs?Low Initial Cost of Hosted PBXFirst thing is that the traditional PBX system is not only costly even often it takes the intervention of an expert for installation and maintenance of the system.

In the other case, the Hosted PBX System is delivered by the internet with a lower upfront investment and easy to install and maintain.Hosted PBX can Easy to ScaleSmartphones have been growing one channel or more channels at the same time.

By the virtual system, it becomes easy and quick and also can be done through web browsers.

You are hassle-free to use it without pay for lines that might not be used in the future.

It is only possible through the Cloud PBX phone system not through a traditional PBX phone system.You Can work from anywhereBy cloud-based communication system employees can work remotely and easily access their company’s communication tools such as instant chat, web conferencing and call-tracking and no matter how much far you are from your company.If you are looking for Cloud PBX or Cloud Telephony Provider then you have one of the best options in the form of CloudConnect Communications Pvt Ltd.

A Contact Center Software enables the business to handle customer interactions.

Traditionally, call center customer service solution has been equated with only voice interactions.

But nowadays time is in progress and the customer have moved on from only voice calls to some other mode of communications.

With this solution the agents can easily place their outgoing calls, handle incoming calls, track key call center metrics.

Through this, agents also can perform easily workforce management and upload automated scripts.Now we switch to Cloud PBX Solution this is a business phone system which is hosted entirely on servers in offsite data centers and powered over the internet.

Cloud PBX Solution can help you to provide more features than a traditional PBX Phone system, which enables a non-technical administrator to easily set everything up.You can also use Cloud Telephony Solutions for your Business Communications.

Business Communication is one of the most important parts of businesses.

Communication is the most important part of business growth, and we all know that communications are two types, one is Internal and the second is external.

Both communication processes need a way that can help in business communications.

Now we are going to discuss Business Communication solutions that are Cloud Telephony.What is Cloud Telephony?Cloud Telephony is also known as hosted telephony, which is a modern technology that moves your telephone system on the cloud.

This is not a traditional PBX; it is Virtual PBX systems that can be set up at zero infrastructural cost or zero CAPEX.

There are innumerable benefits that this telephony system offers over the conventional PBX system.Cloud Telephony productsVirtual number     A 10-digit business phone number, at the back of which multiple phone numbers can be mapped.Toll-free number  A virtual number that lets your callers make call you for free.Interactive Voice Response      IVR interacts with your callers via DTMF keypad tones or voice, and routes call as per the caller’s requirement.Distributed Call Centre  You can manage all your call centers from a single centralized location, on the cloud.Bulk SMS     This can enable you to send a large number of voice mail to different recipients at once.Why Cloud Telephony is Best?Keep your business awake while you even sleep.Expand your business territory with a single 10-digit number.Give holiday to your receptionist.

Cloud Computing can be described as the practice of using a network of remote servers hosted on the internet to store, process, manage data rather than a local server or a personal computer.

Nowadays, so many companies are in the market, which has been offering these computing services are known as Cloud-Based Services.

Cloud-Based services have so many different types of services such as Unified Communication including Cloud Telephony, Audio Conferencing, Video Conferencing, etc.Unified Communication ServicesIt is a type of framework was made for integrating various asynchronous and real-time communication tools.

The main motive of Unified Communication Solutions is improving business communication, collaboration, and productivity.

UC works on an interconnected system of business communication devices and their applications instead of using a singular technology.Its framework has some beneficial business communication tools such as Internet Protocol (IP) telephony and video and audio conferencing.

This type of tools is known as Synchronous Communication.Now we are going to discuss the part of Unified Communications Such as:· Cloud Telephony· Audio Conferencing· Video ConferencingCloud TelephonyCloud Telephony is one of the latest technologies of Cloud Computing.

After Adopting Cloud Businesses have been growing at a faster rate than ever before, accelerated following the recent crises by Covid-19 Lockdown, and businesses of all sizes are hugely benefiting from cloud adoption.

From improvements to your customer journey to better-engaged staff, right through to costs savings on office space and in-house hardware.Cloud Telephony Solution is just a way in which your business can take benefits from migrating to the cloud.

Now we are going to discuss some benefits of cloud adoption in the form of UCaaS.It Can Save MoneyWe all know that Traditional PBX Systems are expensive.

They need maintenance, they can quickly become outdated and they take up valuable space in your office.Cloud Telephony or Cloud-Based Phone System is more cost-effective than a traditional landline as it runs across your already installed internet connection, saving you cost on your line rental.

We can move away from making large investments in bulky hardware.No matter you have 1 or 1000 Users, a hosted telephony system from CloudConnect will give you the professionalism and capability of a fully-featured traditional phone system.Your productivity will increaseMoving to a cloud-based phone system is quick to set up and really easy to install your business systems.

It will handle all of your inbound and outbound calls and will ensure your customers can always reach you, no matter where you are.It’s more reliable than a traditional phone systemBetter Communication is fundamental to our business’ success.

Of course, On-premise suits you better.

However, as cloud telephony shift every year at 27 percent, you have started wondering if it might be right for you too.

Perhaps you are the kind of company for which the right answer is cloud telepathy.What businesses are opting for a cloud telephony system and why?Organizations with offices spanning multiple locations and/or having a remote workforce.The development of an on-premise phone system may be a challenge for organizations, whose staff are dispersed in different locations.

Protection, implementation — it has a logistic nightmare in its entirety.Join the cloud, with an internet connexion and the right passwords, and you can access data anywhere in the world without thinking about protection-it is a burden for your company, not on your own.

From every corner of the planet, your people will talk to their customers.

Particularly now that a telephone call is not the best way to solve things quickly — features such as video conferencing, virtual meeting rooms and working resources such as to monitor, file, media, and the information exchanged quickly became the modal role of conventional telephone systems that are not easily accommodated.

This also refers to the services of contact centers through a cloud Platform.

Let’s begin by understanding what cloud contact centers are.

A Cloud Contact Center is a robust collection of resources and software for call centers or a company's customer service departments.

A contact center in the cloud can include Cloud Telephony tools and applications, messaging like chat, SMS, social media, bot, etc.Modernization strategies for call centers will easily change everything and produce more efficient outcomes.

Over the last few years, customer support has made numerous strides.

Like email, chat, text the most popular tool for all businesses and chatbots is also considered.Modern Contact Center Solution FeaturesLet's take a look at the standard aspects of current cloud based Contact Center solutions to understand how business support and sales processes are modernized.Interactive Voice Response (IVR)Interactive voice response is one of the most common software features in the contact center.The customer has a good deal of time with an IVR that encourages agents to take advantage of the time to help their customers rather than to find and route them.

Traditionally, phone numbers were tied to a physical location, specific phone, device, or office.

These phone numbers were designed to work for a single phone which is physically connected via a public switched telephone network (PSTN).

In cases where businesses need to have more than one phone number, they either have to add a new phone number or an on-premises PBX for routing calls.

International Local PresenceBusinesses can deploy Virtual Number based on the area code in different cities or states, allowing foreign businesses to establish a local presence where they're not physically located while reducing the cost of your incoming calls.

Measure and optimize Sales, Marketing, Or Advertising Campaign performance.

It's imperative that you measure the effectiveness of the sales, marketing, or advertising campaigns with the right metrics for better ROI.