This rapid growth has made things which were a luxury of the past necessity of the present.Here, are some of the facts to add weight to the previous statement:71% of shoppers believe that they might get good deals online as compared to offline.80% of the population shops online.

So, let's discuss some of the issues customers faced during the offline era and how the rise of eCommerce solved them.Timely Delivery:Just imagine, you are going on a solo trip to Rishikesh in the next four days and your favorite author releases a new book.

Of course, you cannot miss it.

It provides your customers with the option of selecting a convenient delivery date and time for deliveries.

And you as an owner can provide a clear picture by showing only those dates when it is possible for you to deliver.Lack of Rescheduling Feature:Lack of easy rescheduling is one of the major drawbacks of offline businesses.

Just imagine, some urgent situation has come up in your delivery person's family and you need to reschedule your delivery but of course, you cannot do so as customers are very likely to get angry.

You will have to look after the needs of your customers, check inventory, keep data of your customers, check upon hassle-free delivery, cancellation and refund policy, etc.With the help of correct software, you can handle all these things easily.

This software helps you serve your customers better.

But, there is one vertical in which most of the customers are annoyed by e-store owners.Delivery.Yes!

This avoids issues such as untimely delivery of vegetables or milk in case a customer is not available.Custom delivery options:As a business owner everyone desires to have loyal customers, and to get them, it is important to serve them best.As we know customers can get angry when the delivery causes incovinience.

This will help you to deliver things on time to your customers which will make for a smoother experience.Process of delivering them becomes easier when you group your customer from the backend and try to provide them with the best possible delivery service.This service helps you to make sure that your customers prefer working with you instead of your competitors as your service will be speaking.Provide in-depth knowledge of your products and services:It is important to provide your customers with detailed information about your products.

It helps in decreasing any kind of confusion and instead helps them make informed decisions.You can provide details like size, shape, weight, cost, etc.