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Atul Gupta
Blogger and Marketing Executive
Telecommunications 59, Okhla Industrial Estate, Phase 3, New Delhi 110020
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Atul Gupta 2021-09-07
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In the market, a number of call center solutions are available, comparing more than 10 types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. With many potential combinations, picking the right call center tool software is no easy feat. In this guide, our company will help you make an informed buying decision by describing many types of call center software, offering expert advice and guidance for opting for the best software solution for your needs, as well as best practices for utilizing and implementing your call center software suite. CloudConnect Communications is the platform where Contact Center Solution is provided by them for helping call center software. Today, we are going to discuss contact center benefits, so here we go.
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Atul Gupta 2021-06-14
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CloudConnect, the best provider of Unified Communication Services for Startup offers a Click 2 Call Service that enables enterprises and businesses to enhance leads and conversion by your website visitors into sales leads.

Click-to-call service allows interaction between real-time website visitors and right customer service agents, instantly and serves as an efficient customer service provider.

This service can help to improve sales conversion and online marketing campaigns.This is the modern and powerful feature that can be easily installed on the website to integrate click 2 call service that helps you and your visitors to get in touch with each other after that your visitors can ask their queries or get information about your service or product.

This service can help you for selling your services and product easily in an effective way.CloudConnect Click to Call Service is a unique technique to improve your customers’ expectations and create a positive customer experience.

This way provides quick and correct responses to customers’ queries.This service makes the website a toll-free website.

Through it, you can provide toll-free website services to your clients which helps to connect your website visitors with you in real-time.

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Atul Gupta 2021-05-06
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What is Cloud TelephonyCloud Telephony is a kind of UCaaS that means Unified Communications as a Service that offers voice communication service by a third-party host.

Cloud Telephony can be application or web-based.Cloud-based Communications Providers build, Operate and maintain standardized telephony platform offerings on servers, with customers gaining remote access - via the internet - on a subscription or as-needed basis.Cloud Calling Services allows users to make calls directly from any computer or mobile device with only an internet connection and free businesses from the burden of purchasing and storing stand-alone hardware such as PBX boxes and any handsets.Benefits and Drawback of Cloud Telephony and Contact Center SolutionCost Efficient: By using Offloading hosting and management responsibilities to a cloud communications provider with its subscription and pay per use systems that allow resources pooling.

Most CT services built-in failover modes that make sure a backup is available if a problem occurs with a connection.Scalable: Any enterprise can typically add or change their employee telephone number on demand but via a self-service portal they can add or change their employee telephone number on their own or by a support team of Service providers.Transparent: Most of the UCaaS platforms provide rich data analytics, offering information about user behavior and insight into optimizing employee efficiency.

Cloud telephony vs. VoIPVirtually all cloud telephony platforms use VoIP (Voice over Internet Protocol) technology, but all VoIP systems are not run in the cloud.

Basically, the term VoIP indicates how calling data travels over the internet via IP packet-switched connections.An Organization can select to house its VoIP system on-site (PBX) or outsource it to a third-party provider (cloud telephony).

Some enterprises create hybrid VoIP environments that use both cloud-based and on-premises calling technology, often as part of a long-term cloud migration strategy.Cloud Telephony is also known as Cloud PBX System, so if anyone wants to choose Cloud PBX India Instead of Cloud Telephony then they can also come to the Cloud Telephony Provider and opt for Cloud PBX Service.Cloud Telephony is the bright future of telephony services, when ordinary telephone system like Landline, mobile and PBX could not fulfil need to business then Cloud Telephony was invented.

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Atul Gupta 2021-04-16
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Contact Center is also known as customer interaction center or e-contact center.

This is a central point from which all users’ interactions across various channels are handled and managed.

Call Center Solutions’ primary purpose is to give customers efficient and effective technical support, customer service, and sales assistance.

It is the best solution for business communication between customers and salespersons.What are contact center operations?Contact center operations have duties and roles ranging from day-to-day management and troubleshooting to big-picture decisions on how to measure and manage agent performance and track customer satisfaction levels.Contact Center BenefitsContact Center Software is one of the best solutions that allow companies to manage a high volume of incoming and outgoing customer communications across a range of channels.

This software is also known as call center solutions that focuses on managing and handling incoming calls based on the number called and an associated database of handling instructions.You can also add one of the best solutions in your business in the form of CloudConnect’s Contact Center Solution, which can make your business flow easy and better. 

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Atul Gupta 2021-08-23

We all know that any business’s growth is dependent on happy customers and customers can happy only when they get good customer service.

For good customer service contact center is one of the most useful solutions.

If you are curious about “What is Contact Center Solution”, then we are going to brief you about it.

Please give attention to it.What is a Contact Center Solution?A contact center is a solution that manages customer interactions across various channels.

Along with handling outbound and inbound calls, its agents also communicate with customers by email, messaging, chat, and social media.While many consumers still prefer to contact customer support over the phone, they’re increasingly starting to use other channels like email, messaging, and social media.

According to our Experience Trends Report 2021, messaging channels like WhatsApp and Facebook are quickly becoming new consumer favorites—the popularity of social messaging apps rose faster than any other support channel in 2020.Companies must have flexible and dynamic contact centers in order to cater to evolving consumer preferences and provide the seamless, omnichannel experience that customer has come to expect.Read More

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Atul Gupta 2021-06-11
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Cloud Computing can be described as the practice of using a network of remote servers hosted on the internet to store, process, manage data rather than a local server or a personal computer.

Nowadays, so many companies are in the market, which has been offering these computing services are known as Cloud-Based Services.

Cloud-Based services have so many different types of services such as Unified Communication including Cloud Telephony, Audio Conferencing, Video Conferencing, etc.Unified Communication ServicesIt is a type of framework was made for integrating various asynchronous and real-time communication tools.

The main motive of Unified Communication Solutions is improving business communication, collaboration, and productivity.

UC works on an interconnected system of business communication devices and their applications instead of using a singular technology.Its framework has some beneficial business communication tools such as Internet Protocol (IP) telephony and video and audio conferencing.

This type of tools is known as Synchronous Communication.Now we are going to discuss the part of Unified Communications Such as:· Cloud Telephony· Audio Conferencing· Video ConferencingCloud TelephonyCloud Telephony is one of the latest technologies of Cloud Computing.

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Atul Gupta 2021-05-03
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Cloud Telephony is the bright future of telephony services when an ordinary telephone system like Landline, mobile and PBX could not fulfill the need to business then Cloud Telephony was invented.

Hosted telephony refers to an online business communication system and requires to setup own data-center to provide it regular monitoring and carve out the best results and services.How does Cloud Telephony work?In Cloud Telephony, all calls are made through the published number that is actually a Cloud or Hosted Telephony number.

In this system, the customer doesn’t make calls to your office's lines or your mobile directly.

Basically, the entire process gets migrated to the cloud communication systems.Hosted Telephony can be used for outgoing as well as incoming calls.

Firstly, it is used for Incoming calls and second for Outgoing calls.Call Can be Taken OnMobile PhoneLandlineLaptopSystemBasic Areas, where Cloud Telephony can help you for your businessesSmooth Customer SupportEvery business has the most important part of their business is Customers but fielding customer calls can be overwhelming— “Customers come from different as well as multiple locations and they need your executives solving different issues, customers run over-time, missed calls are beeping most of the time and worst of all, they need your executive glued to their seats.” But through Cloud Telephony, all calls can be managed infinitely easy with the ability to receive multiple calls in parallel, record calls to analyze issues, track time and route calls.Supports Remote WorkingThis technology inherently allows today’s remote and flexible work culture and supports employees to receive calls on their own mobile devices.

Nowadays, many businesses operate from multiple locations, and hosted telephony makes this process easy to allow employees to work from anywhere.

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Atul Gupta 2021-04-06
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Cloud Telephony Solutions is also known as Unified Communications as a Services that the new age business communication model which serves from the cloud.

It can replace the traditional method of business communication through software.

CloudConnect is a cloud telephony provider which makes a solution for the new-age digital era.

It offers a superior business communication platform to our clients with Hosted IVR to improve their business productivity with 99% uptime.Cloud telephony completely moves the entire business telephony system to Cloud that can reduce the hardware installation, setup, and maintenance cost.

Hosted or Cloud telephony business communication system allows real-time call monitoring feature through that live customer calls can be tracked and managed in the dashboard.

CloudConnect is a provider of Cloud Telephony, which offers important core features like live call feed, users' online and offline status, call transfer, and call recording which increases the performance of the users and their productivities. 

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Atul Gupta 2021-08-17
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Cloud PBX Cloud PBX is also known as Virtual PBX which provides a secure and reliable office phone system by an internet connection.

Cloud PBX provides businesses with flexibility and scalability while also maintaining low costs.A traditional PBX system is a private phone system that is used within an organization but modern business phone systems have moved away from legacy systems to IP PBX systems that are called Cloud PBX.

It works over an internet connection.

They connect IP phones to PBX Server.

This option tends to provide more advanced phone features as well as significantly cost-effective.

Cloud PBX Solution is hosted by the PBX Service provider.

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Atul Gupta 2021-06-01
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Contact Center Solution Basically, contact center solution is a business division within an organization that manages customer interactions. Unlike a call center platform, that receives requests only by telephone, the contact center software handles inbound and outbound customer communication over multiple channels such as telephone, web, chat, email, messaging apps, social media, text, fax, and traditional mail. Contact centers have various types of advanced technology to help resolve customer issues quickly, to track customer engagements, and to capture interaction and performance data. Contact centers are usually operated either by an internal department or outsourced to a third-party provider. Call Center Solution Call centers work over the phone, their main channel of communication. Call centers are designed to handle a massive volume of calls.
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Atul Gupta 2021-04-26
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During COVID-19, working remotely is one of the best informal short-term arrangements between the employee and supervisor.

If this type of arrangement is expected to last for more than several days, a Remote Work Agreement is used to create a common understanding of the terms of the arrangement.In order to manage the impacts of Coronavirus, remote work may be employed on a temporary basis if formally requested and approved by the supervisor as part of a campus-wide authorized response.If we talk about remote work then we can opt for Video Conferencing, Audio Conferencing, Cloud PBX System or Cloud Telephony, Contact Center Solutions for Business Remote work.

These services can help in businesses during COVID-19.

Because it has the option to stay home and work remotely at home and no need to stop your business or move anywhere for work.If you are also thinking about remote work solution for your business then you can choose these services from CloudConnect Communications Pvt.

Ltd. Because It has Cloud Telephony, Audio Conferencing, Video Conferencing, Cloud PBX, etc.

services for your business remote work.Visit On: https://www.cloud-connect.in/contact-center-solution

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Atul Gupta 2021-03-17
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Business Communication is one of the most important parts of businesses.

Communication is the most important part of business growth, and we all know that communications are two types, one is Internal and the second is external.

Both communication processes need a way that can help in business communications.

Now we are going to discuss Business Communication solutions that are Cloud Telephony.What is Cloud Telephony?Cloud Telephony is also known as hosted telephony, which is a modern technology that moves your telephone system on the cloud.

This is not a traditional PBX; it is Virtual PBX systems that can be set up at zero infrastructural cost or zero CAPEX.

There are innumerable benefits that this telephony system offers over the conventional PBX system.Cloud Telephony productsVirtual number     A 10-digit business phone number, at the back of which multiple phone numbers can be mapped.Toll-free number  A virtual number that lets your callers make call you for free.Interactive Voice Response      IVR interacts with your callers via DTMF keypad tones or voice, and routes call as per the caller’s requirement.Distributed Call Centre  You can manage all your call centers from a single centralized location, on the cloud.Bulk SMS     This can enable you to send a large number of voice mail to different recipients at once.Why Cloud Telephony is Best?Keep your business awake while you even sleep.Expand your business territory with a single 10-digit number.Give holiday to your receptionist.

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Atul Gupta 2021-08-10
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What is Cloud PBX A Cloud PBX is a business communication solution that is hosted entirely on servers and powered over the internet.

Cloud PBX can provide even more features than a traditional PBX phone system and it can be enabled by a non-technical administrator to easily set everything up.How does Cloud PBX work?It functions by connecting all your devices to your smartphone system as an internet connection.

You have a requirement for a VoIP system to use your cloud PBX, that’s why VoIP providers use virtual PBX with a subscription to their services.Hosted PBX can work worldwide through the internet.

Its servers are distributed worldwide.

With such geographical disasters cause less trouble and one server space is reduced, there are others to support the load.

Most cloud PBX providers give assurance of 99% uptime for their services.

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0
Atul Gupta 2021-05-13
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All business owners have excellent business sense and strategies to manage their businesses. But for almost two years, The world is facing one of the most dangerous pandemics – COVID-19 which has lead to a health and economic crisis. The COVID-19 has pushed all the businesses to do work from home (WFH) which is the safest thing to do nowadays but is not as productive as going to the office. Teleworking means working from home or remotely using modern technology and telecommunications to remain in touch with the employer, employees, or customers. Types of Teleworking Solutions: Cloud Video Conferencing Contact Center Solution Hosted Phone System. Cloud Video Conferencing When in-person meetings are impossible or impractical, video conferencing is the best alternative.
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Atul Gupta 2021-04-22
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Audio ConferencingWhen two or more peoples from different locations use technology like a conference bridge to hold an audio call is called Audio Conferencing.

It is a modern way and far different from a traditional phone.

In audio conferencing, all participants dial into a central system that connects them for audio calling.AdvantagesIf you are using audio conferencing then you have so many advantages like:# Through it, you can reach out and communicate with people who are located anywhere in the whole world.# It uses a conference bridge that callers dial into to connect to the audio conference in progress.# Depending on the size and nature of your business there are so many Audio Conferencing Solutions that you can choose from.Video ConferencingWhen two or more peoples from different locations use technology for visual communication, this is called Video Conferencing.

It means to conduct a conference between two or more peoples from different locations by using computer networks to transmit audio and video data.Such as Video conferencing system works much like a video telephone.

For it, each participant has a video camera, microphone, and speakers mounted on his or her computer or other devices.AdvantagesIf you are using video conferencing then you have so many advantages like:# The main benefits of Video Conferencing are that users can see each other during video conferencing and they communicate with each other from different locations.# It maintains stronger relationships between two or more participants.# When we use it in an informal way then we call it video call or video chat.# It can help you for maintaining a good environment inside and outside Company.# Colleges and Schools can also use video conferencing for online classes.If you like these services then you can opt for them from CloudConnect is one of the best Video Conferencing Solutions and also provides all Unified Communication Services that’s why we can say it Unified Communication Solutions too.

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Atul Gupta 2021-03-03
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After Adopting Cloud Businesses have been growing at a faster rate than ever before, accelerated following the recent crises by Covid-19 Lockdown, and businesses of all sizes are hugely benefiting from cloud adoption.

From improvements to your customer journey to better-engaged staff, right through to costs savings on office space and in-house hardware.Cloud Telephony Solution is just a way in which your business can take benefits from migrating to the cloud.

Now we are going to discuss some benefits of cloud adoption in the form of UCaaS.It Can Save MoneyWe all know that Traditional PBX Systems are expensive.

They need maintenance, they can quickly become outdated and they take up valuable space in your office.Cloud Telephony or Cloud-Based Phone System is more cost-effective than a traditional landline as it runs across your already installed internet connection, saving you cost on your line rental.

We can move away from making large investments in bulky hardware.No matter you have 1 or 1000 Users, a hosted telephony system from CloudConnect will give you the professionalism and capability of a fully-featured traditional phone system.Your productivity will increaseMoving to a cloud-based phone system is quick to set up and really easy to install your business systems.

It will handle all of your inbound and outbound calls and will ensure your customers can always reach you, no matter where you are.It’s more reliable than a traditional phone systemBetter Communication is fundamental to our business’ success.

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Atul Gupta 2021-09-07
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In the market, a number of call center solutions are available, comparing more than 10 types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. With many potential combinations, picking the right call center tool software is no easy feat. In this guide, our company will help you make an informed buying decision by describing many types of call center software, offering expert advice and guidance for opting for the best software solution for your needs, as well as best practices for utilizing and implementing your call center software suite. CloudConnect Communications is the platform where Contact Center Solution is provided by them for helping call center software. Today, we are going to discuss contact center benefits, so here we go.
Atul Gupta 2021-08-17
img

Cloud PBX Cloud PBX is also known as Virtual PBX which provides a secure and reliable office phone system by an internet connection.

Cloud PBX provides businesses with flexibility and scalability while also maintaining low costs.A traditional PBX system is a private phone system that is used within an organization but modern business phone systems have moved away from legacy systems to IP PBX systems that are called Cloud PBX.

It works over an internet connection.

They connect IP phones to PBX Server.

This option tends to provide more advanced phone features as well as significantly cost-effective.

Cloud PBX Solution is hosted by the PBX Service provider.

Atul Gupta 2021-06-14
img

CloudConnect, the best provider of Unified Communication Services for Startup offers a Click 2 Call Service that enables enterprises and businesses to enhance leads and conversion by your website visitors into sales leads.

Click-to-call service allows interaction between real-time website visitors and right customer service agents, instantly and serves as an efficient customer service provider.

This service can help to improve sales conversion and online marketing campaigns.This is the modern and powerful feature that can be easily installed on the website to integrate click 2 call service that helps you and your visitors to get in touch with each other after that your visitors can ask their queries or get information about your service or product.

This service can help you for selling your services and product easily in an effective way.CloudConnect Click to Call Service is a unique technique to improve your customers’ expectations and create a positive customer experience.

This way provides quick and correct responses to customers’ queries.This service makes the website a toll-free website.

Through it, you can provide toll-free website services to your clients which helps to connect your website visitors with you in real-time.

Atul Gupta 2021-06-01
img
Contact Center Solution Basically, contact center solution is a business division within an organization that manages customer interactions. Unlike a call center platform, that receives requests only by telephone, the contact center software handles inbound and outbound customer communication over multiple channels such as telephone, web, chat, email, messaging apps, social media, text, fax, and traditional mail. Contact centers have various types of advanced technology to help resolve customer issues quickly, to track customer engagements, and to capture interaction and performance data. Contact centers are usually operated either by an internal department or outsourced to a third-party provider. Call Center Solution Call centers work over the phone, their main channel of communication. Call centers are designed to handle a massive volume of calls.
Atul Gupta 2021-05-06
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What is Cloud TelephonyCloud Telephony is a kind of UCaaS that means Unified Communications as a Service that offers voice communication service by a third-party host.

Cloud Telephony can be application or web-based.Cloud-based Communications Providers build, Operate and maintain standardized telephony platform offerings on servers, with customers gaining remote access - via the internet - on a subscription or as-needed basis.Cloud Calling Services allows users to make calls directly from any computer or mobile device with only an internet connection and free businesses from the burden of purchasing and storing stand-alone hardware such as PBX boxes and any handsets.Benefits and Drawback of Cloud Telephony and Contact Center SolutionCost Efficient: By using Offloading hosting and management responsibilities to a cloud communications provider with its subscription and pay per use systems that allow resources pooling.

Most CT services built-in failover modes that make sure a backup is available if a problem occurs with a connection.Scalable: Any enterprise can typically add or change their employee telephone number on demand but via a self-service portal they can add or change their employee telephone number on their own or by a support team of Service providers.Transparent: Most of the UCaaS platforms provide rich data analytics, offering information about user behavior and insight into optimizing employee efficiency.

Cloud telephony vs. VoIPVirtually all cloud telephony platforms use VoIP (Voice over Internet Protocol) technology, but all VoIP systems are not run in the cloud.

Basically, the term VoIP indicates how calling data travels over the internet via IP packet-switched connections.An Organization can select to house its VoIP system on-site (PBX) or outsource it to a third-party provider (cloud telephony).

Some enterprises create hybrid VoIP environments that use both cloud-based and on-premises calling technology, often as part of a long-term cloud migration strategy.Cloud Telephony is also known as Cloud PBX System, so if anyone wants to choose Cloud PBX India Instead of Cloud Telephony then they can also come to the Cloud Telephony Provider and opt for Cloud PBX Service.Cloud Telephony is the bright future of telephony services, when ordinary telephone system like Landline, mobile and PBX could not fulfil need to business then Cloud Telephony was invented.

Atul Gupta 2021-04-26
img

During COVID-19, working remotely is one of the best informal short-term arrangements between the employee and supervisor.

If this type of arrangement is expected to last for more than several days, a Remote Work Agreement is used to create a common understanding of the terms of the arrangement.In order to manage the impacts of Coronavirus, remote work may be employed on a temporary basis if formally requested and approved by the supervisor as part of a campus-wide authorized response.If we talk about remote work then we can opt for Video Conferencing, Audio Conferencing, Cloud PBX System or Cloud Telephony, Contact Center Solutions for Business Remote work.

These services can help in businesses during COVID-19.

Because it has the option to stay home and work remotely at home and no need to stop your business or move anywhere for work.If you are also thinking about remote work solution for your business then you can choose these services from CloudConnect Communications Pvt.

Ltd. Because It has Cloud Telephony, Audio Conferencing, Video Conferencing, Cloud PBX, etc.

services for your business remote work.Visit On: https://www.cloud-connect.in/contact-center-solution

Atul Gupta 2021-04-16
img

Contact Center is also known as customer interaction center or e-contact center.

This is a central point from which all users’ interactions across various channels are handled and managed.

Call Center Solutions’ primary purpose is to give customers efficient and effective technical support, customer service, and sales assistance.

It is the best solution for business communication between customers and salespersons.What are contact center operations?Contact center operations have duties and roles ranging from day-to-day management and troubleshooting to big-picture decisions on how to measure and manage agent performance and track customer satisfaction levels.Contact Center BenefitsContact Center Software is one of the best solutions that allow companies to manage a high volume of incoming and outgoing customer communications across a range of channels.

This software is also known as call center solutions that focuses on managing and handling incoming calls based on the number called and an associated database of handling instructions.You can also add one of the best solutions in your business in the form of CloudConnect’s Contact Center Solution, which can make your business flow easy and better. 

Atul Gupta 2021-03-17
img

Business Communication is one of the most important parts of businesses.

Communication is the most important part of business growth, and we all know that communications are two types, one is Internal and the second is external.

Both communication processes need a way that can help in business communications.

Now we are going to discuss Business Communication solutions that are Cloud Telephony.What is Cloud Telephony?Cloud Telephony is also known as hosted telephony, which is a modern technology that moves your telephone system on the cloud.

This is not a traditional PBX; it is Virtual PBX systems that can be set up at zero infrastructural cost or zero CAPEX.

There are innumerable benefits that this telephony system offers over the conventional PBX system.Cloud Telephony productsVirtual number     A 10-digit business phone number, at the back of which multiple phone numbers can be mapped.Toll-free number  A virtual number that lets your callers make call you for free.Interactive Voice Response      IVR interacts with your callers via DTMF keypad tones or voice, and routes call as per the caller’s requirement.Distributed Call Centre  You can manage all your call centers from a single centralized location, on the cloud.Bulk SMS     This can enable you to send a large number of voice mail to different recipients at once.Why Cloud Telephony is Best?Keep your business awake while you even sleep.Expand your business territory with a single 10-digit number.Give holiday to your receptionist.

Atul Gupta 2021-08-23

We all know that any business’s growth is dependent on happy customers and customers can happy only when they get good customer service.

For good customer service contact center is one of the most useful solutions.

If you are curious about “What is Contact Center Solution”, then we are going to brief you about it.

Please give attention to it.What is a Contact Center Solution?A contact center is a solution that manages customer interactions across various channels.

Along with handling outbound and inbound calls, its agents also communicate with customers by email, messaging, chat, and social media.While many consumers still prefer to contact customer support over the phone, they’re increasingly starting to use other channels like email, messaging, and social media.

According to our Experience Trends Report 2021, messaging channels like WhatsApp and Facebook are quickly becoming new consumer favorites—the popularity of social messaging apps rose faster than any other support channel in 2020.Companies must have flexible and dynamic contact centers in order to cater to evolving consumer preferences and provide the seamless, omnichannel experience that customer has come to expect.Read More

Atul Gupta 2021-08-10
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What is Cloud PBX A Cloud PBX is a business communication solution that is hosted entirely on servers and powered over the internet.

Cloud PBX can provide even more features than a traditional PBX phone system and it can be enabled by a non-technical administrator to easily set everything up.How does Cloud PBX work?It functions by connecting all your devices to your smartphone system as an internet connection.

You have a requirement for a VoIP system to use your cloud PBX, that’s why VoIP providers use virtual PBX with a subscription to their services.Hosted PBX can work worldwide through the internet.

Its servers are distributed worldwide.

With such geographical disasters cause less trouble and one server space is reduced, there are others to support the load.

Most cloud PBX providers give assurance of 99% uptime for their services.

Atul Gupta 2021-06-11
img

Cloud Computing can be described as the practice of using a network of remote servers hosted on the internet to store, process, manage data rather than a local server or a personal computer.

Nowadays, so many companies are in the market, which has been offering these computing services are known as Cloud-Based Services.

Cloud-Based services have so many different types of services such as Unified Communication including Cloud Telephony, Audio Conferencing, Video Conferencing, etc.Unified Communication ServicesIt is a type of framework was made for integrating various asynchronous and real-time communication tools.

The main motive of Unified Communication Solutions is improving business communication, collaboration, and productivity.

UC works on an interconnected system of business communication devices and their applications instead of using a singular technology.Its framework has some beneficial business communication tools such as Internet Protocol (IP) telephony and video and audio conferencing.

This type of tools is known as Synchronous Communication.Now we are going to discuss the part of Unified Communications Such as:· Cloud Telephony· Audio Conferencing· Video ConferencingCloud TelephonyCloud Telephony is one of the latest technologies of Cloud Computing.

Atul Gupta 2021-05-13
img
All business owners have excellent business sense and strategies to manage their businesses. But for almost two years, The world is facing one of the most dangerous pandemics – COVID-19 which has lead to a health and economic crisis. The COVID-19 has pushed all the businesses to do work from home (WFH) which is the safest thing to do nowadays but is not as productive as going to the office. Teleworking means working from home or remotely using modern technology and telecommunications to remain in touch with the employer, employees, or customers. Types of Teleworking Solutions: Cloud Video Conferencing Contact Center Solution Hosted Phone System. Cloud Video Conferencing When in-person meetings are impossible or impractical, video conferencing is the best alternative.
Atul Gupta 2021-05-03
img

Cloud Telephony is the bright future of telephony services when an ordinary telephone system like Landline, mobile and PBX could not fulfill the need to business then Cloud Telephony was invented.

Hosted telephony refers to an online business communication system and requires to setup own data-center to provide it regular monitoring and carve out the best results and services.How does Cloud Telephony work?In Cloud Telephony, all calls are made through the published number that is actually a Cloud or Hosted Telephony number.

In this system, the customer doesn’t make calls to your office's lines or your mobile directly.

Basically, the entire process gets migrated to the cloud communication systems.Hosted Telephony can be used for outgoing as well as incoming calls.

Firstly, it is used for Incoming calls and second for Outgoing calls.Call Can be Taken OnMobile PhoneLandlineLaptopSystemBasic Areas, where Cloud Telephony can help you for your businessesSmooth Customer SupportEvery business has the most important part of their business is Customers but fielding customer calls can be overwhelming— “Customers come from different as well as multiple locations and they need your executives solving different issues, customers run over-time, missed calls are beeping most of the time and worst of all, they need your executive glued to their seats.” But through Cloud Telephony, all calls can be managed infinitely easy with the ability to receive multiple calls in parallel, record calls to analyze issues, track time and route calls.Supports Remote WorkingThis technology inherently allows today’s remote and flexible work culture and supports employees to receive calls on their own mobile devices.

Nowadays, many businesses operate from multiple locations, and hosted telephony makes this process easy to allow employees to work from anywhere.

Atul Gupta 2021-04-22
img

Audio ConferencingWhen two or more peoples from different locations use technology like a conference bridge to hold an audio call is called Audio Conferencing.

It is a modern way and far different from a traditional phone.

In audio conferencing, all participants dial into a central system that connects them for audio calling.AdvantagesIf you are using audio conferencing then you have so many advantages like:# Through it, you can reach out and communicate with people who are located anywhere in the whole world.# It uses a conference bridge that callers dial into to connect to the audio conference in progress.# Depending on the size and nature of your business there are so many Audio Conferencing Solutions that you can choose from.Video ConferencingWhen two or more peoples from different locations use technology for visual communication, this is called Video Conferencing.

It means to conduct a conference between two or more peoples from different locations by using computer networks to transmit audio and video data.Such as Video conferencing system works much like a video telephone.

For it, each participant has a video camera, microphone, and speakers mounted on his or her computer or other devices.AdvantagesIf you are using video conferencing then you have so many advantages like:# The main benefits of Video Conferencing are that users can see each other during video conferencing and they communicate with each other from different locations.# It maintains stronger relationships between two or more participants.# When we use it in an informal way then we call it video call or video chat.# It can help you for maintaining a good environment inside and outside Company.# Colleges and Schools can also use video conferencing for online classes.If you like these services then you can opt for them from CloudConnect is one of the best Video Conferencing Solutions and also provides all Unified Communication Services that’s why we can say it Unified Communication Solutions too.

Atul Gupta 2021-04-06
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Cloud Telephony Solutions is also known as Unified Communications as a Services that the new age business communication model which serves from the cloud.

It can replace the traditional method of business communication through software.

CloudConnect is a cloud telephony provider which makes a solution for the new-age digital era.

It offers a superior business communication platform to our clients with Hosted IVR to improve their business productivity with 99% uptime.Cloud telephony completely moves the entire business telephony system to Cloud that can reduce the hardware installation, setup, and maintenance cost.

Hosted or Cloud telephony business communication system allows real-time call monitoring feature through that live customer calls can be tracked and managed in the dashboard.

CloudConnect is a provider of Cloud Telephony, which offers important core features like live call feed, users' online and offline status, call transfer, and call recording which increases the performance of the users and their productivities. 

Atul Gupta 2021-03-03
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After Adopting Cloud Businesses have been growing at a faster rate than ever before, accelerated following the recent crises by Covid-19 Lockdown, and businesses of all sizes are hugely benefiting from cloud adoption.

From improvements to your customer journey to better-engaged staff, right through to costs savings on office space and in-house hardware.Cloud Telephony Solution is just a way in which your business can take benefits from migrating to the cloud.

Now we are going to discuss some benefits of cloud adoption in the form of UCaaS.It Can Save MoneyWe all know that Traditional PBX Systems are expensive.

They need maintenance, they can quickly become outdated and they take up valuable space in your office.Cloud Telephony or Cloud-Based Phone System is more cost-effective than a traditional landline as it runs across your already installed internet connection, saving you cost on your line rental.

We can move away from making large investments in bulky hardware.No matter you have 1 or 1000 Users, a hosted telephony system from CloudConnect will give you the professionalism and capability of a fully-featured traditional phone system.Your productivity will increaseMoving to a cloud-based phone system is quick to set up and really easy to install your business systems.

It will handle all of your inbound and outbound calls and will ensure your customers can always reach you, no matter where you are.It’s more reliable than a traditional phone systemBetter Communication is fundamental to our business’ success.