The financial sector is no exception - online transactions, automated payments, and mobile management of accounts are just a few examples of digitization in the industry.
With competition increasing almost on a daily basis, it is important that a bank or financial institution offers a digital experience from this very first step.Onboarding challenges faced by financial institutionsThe typical bank onboarding requires far too much manual processing.
They are bound to find other institutions that allow for faster and easier processing, preferably online.To remain compliant, banks and other financial institutions need to ask for a certain amount of information and collect a certain number of documents - but an online platform could provide autofill options so users do not have to keep rewriting the same name, address or other details more than once.It’s not just for customers - having piles of papers to process is a major challenge for financial institutions too.
Either way, offline onboarding is a costly affair.The lack of digital onboarding may also mean that the financial institution is missing out on digitally native millennials.
On the other hand, offline onboarding processes have limited scope for improvement.Digital solutions to address onboarding challengesIntuitive UI and UXWalking customers through the registration process with large icons and easy-to-digest content, helping them move from one step to another seamlessly without having to enter the same information multiple times, and giving customers the flexibility to come back at a later time and continue filling an unfinished application - these are all ways to boost convenience and minimize the number of dropouts.
A chatbot can step in and offer a friendly tip or ask if assistance is required.