Hodusoft pvt ltd

Hodusoft pvt ltd

At Hodusoft, we offer cost-efficient, reliable VoIP software and services to meet your business communication requirements in an effective manner.

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The way you do business keeps changing and if you want to stay ahead, be agile, adapt and change.If a particular location offers advantage, do not hesitate to shift.Given that you can carry your office in your laptop, in a manner of speaking, it is not difficult to do.One important aspect of business is communications.Here too, it pays to be agile and pick communication systems that fit your business, prove to be low cost and yet give you enterprise grade features.Do not let wired PBX keep you bogged down!
Business is about talking and getting things done.Teams within an organization need to talk and come to an understanding or share knowledge.If they decide to video conference it goes well if the supporting bandwidth is available.If not there are all sorts of issues such as jitters and lags and this also affects audio.Video conferencing software may actually limit audio bit rate and that means voice clarity suffers.In that case a person has to repeat himself often to be able to make himself clear.
Customers know they are not bound by any monopoly.They will simply flit if the way you engage does not suit them.The standard IP PBX may not be the best way to engage considering the current scenario.People use social media, instant messaging and apps like Whatsapp.Apart from communications there are other ways to enhance the engagement factor.Where the IP PBX falls short, the contact center software nicely fits into the slot and should be your preferred platform.
Customers know they are not bound by any monopoly.They will simply flit if the way you engage does not suit them.The standard IP PBX may not be the best way to engage in considering the current scenario.People use social media, instant messaging and apps like Whatsapp.Apart from communications, there are other ways to enhance the engagement factor.Where the IP PBX falls short, the contact center software nicely fits into the slot and should be your preferred platform.
Given its outstanding advantages video conferencing should find wider adoption in education.If you are still undecided here are the top benefits of video conferencing software for schools and colleges. 
Once implemented the enterprise grade multi-tenant IP PBX software lets VoIP service providers serve everyone from single users to business users, large enterprises with their own sub-branches and hospitality industry.At one stroke their clients get the benefit of the most modern telephony system that even includes conferencing, IVR and mobility.Service providers can serve just about any user in any region using the software’s multi-lingual feature.These are on top of call features like phonebook, speed dial, recording, DND, call forwarding with rules, fax-email-fax, find me/follow me and call screening among others.The software with its user management, vendor management, gateway management and distinctive channels for each user makes it ideal for being offered as a service at a low cost with no upfront investment in hardware or software.Service providers can offer PBXaaS direct to businesses and through vendors through its reseller module, each being able to set rates and permissions.
Once implemented the enterprise grade multi-tenant IP PBX software lets VoIP service providers serve everyone from single users to business users, large enterprises with their own sub-branches and hospitality industry.At one stroke their clients get the benefit of the most modern telephony system that even includes conferencing, IVR and mobility.Service providers can serve just about any user in any region using the software’s multi-lingual feature.These are on top of call features like phonebook, speed dial, recording, DND, call forwarding with rules, fax-email-fax, find me/follow me and call screening among others.The software with its user management, vendor management, gateway management and distinctive channels for each user makes it ideal for being offered as a service at a low cost with no upfront investment in hardware or software.Service providers can offer PBXaaS direct to businesses and through vendors through its reseller module, each being able to set rates and permissions.
Understand evolving customer behaviors and you are better placed to deliver a happy customer experience.Use the right tools such as omnichannel contact center software and you are better empowered to deliver this experience.Just as customer behaviors have changed so has the ubiquitous contact center software.
VoIP PBX software providers offer business communication solutions packed with features.Most are common across PBX software offered by various vendors and are taken for granted.Then there are a few IPPBX software providers offering a slew of improved and additional features that take communications to greater heights.Businesses need IP PBX and that too the latest and the most feature rich.VoIP PBX software includes a list of features, some of which you may consider to be insignificant but which, nonetheless, contribute to improved communications.Consider the call park feature that lets you put a call on hold, talk with your staff and transfer it or lets you move from one location in the office to another, pick up the phone and continue with the talk.
Call centers can take their pick of call center software but it is not easy given the variety of solutions available from top brands and from challengers such as Hodusoft.If you are thinking of starting a call center as a stand-alone business or as part of your business then consider this guide designed to help you pick one that will give value.Ideally, well designed omnichannel software for contact centers will provide a unified dashboard that lets agents keep watch over all channels.The skill-based mapping feature is one must-have feature in the omnichannel contact center software.There is no time wasted in switching calls from one agent to another.Make their jobs enjoyable too
You will find an IT company has its headquarters in one location.They may be assigned one project in parts and need to collaborate all the time to bring it to completion in the shortest time.This is where a superior VoIP PBX solution can help them stay connected at the lowest cost and with most features including voice and video calls as well as document sharing.IT industries do need to choose a modern IP PBX with WebRTC inclusion if they wish to prioritize collaboration.This feature makes web conferencing easy, even through mobiles, which most remote based IT workers are likely to use.The HO can have team discussions with customers and with branch offices in a three way conference, share documents and show progress on screen through screen sharing facility.
Your defining parameter may vary.Anyway, going by popularity, it is possible to shortlist a few candidates that can rank in the list of best conferencing solutions, free and paid.Teams plugs into existing Microsoft environment and is available for users of Office 365.For those who have a Microsoft ID it is free but with caveats on the number of people who can participate and everyone who participates must have a Microsoft account.It also integrates with Skype and Slack, to name a few of the other conferencing solutions.Important for businesses is the feature that permits recording, documenting and sharing meeting room engagements.Hodusoft conferencing solution Cisco is comprehensive in its WebEx but it is expensive. One of the finer, all round, full-featured yet affordable web conferencing software you can get is Hodusoft’s conferencing software with a host of features and absolute ease of use. Apart from the bucket list of features the software has inherently better security and authentication, flexibility, ease of use and participation and also recording facility. 
VoIP based IP PBX software has a host of features and one of them is the BLF (busy lamp field).The function of the BLF is to show if an extension is busy or if it is available.Even softphones have a similar setup one can view on the monitor.In essence it is simple.It can be particularly helpful in call centers or enterprises in transferring calls to someone who is free to attend.It is also helpful in monitoring activities.
There are categories of local businesses where going online is of little use.Restaurants, grocery sellers, repair services and even florists will focus on local clientele.Local paper ads and local TV spots are quite expensive and not worth considering from the ROI perspective.Unlike bulk SMS software that lets you use only SMS facility, this broadcasting software has more features and facilities.It has built in IVR you can use in conjunction with the text or voice message you will send.You can broadcast voice calls to select group of targets you choose from your database.
Here are a few ways you can improve audio conferencing for your business meetings.Prepare an agenda and let everyone knowYou are having a business meeting so outline specifics of the topics to be discussed and let everyone who is going to participate know about it in advance.Let participants know the number to dial and procedure to follow.Also get them to submit questions and queries beforehand to form part of the discussion.Your brain can ignore other sounds and focus on the speaker’s voice.
His inquiry could go into an IVR and then be transferred to the agent for resolution by phone, email or even video chat made possible through WebRTC inclusion.The CRM connectivity brings up previous record of customers and speeds up interaction.Call center solutions with predictive dialer, skill based mapping and intelligent routing as well as omnichannel have a positive impact from the agent’s perspective.Agents are busy, even overloaded.Imagine their having to skip from Facebook to Whatsapp to Email to Chat to serve a customer.Video chat, for instance, helps agents have an enjoyable interaction with customers.
There is a general perception that call center software is for call centers and that businesses use IP PBX.However, the lines of demarcation are blurred these days since businesses must focus on customer experience and communicate through any channel the customer chooses.Call center software has other features that can be transplanted to business environments, making it the perfect fit.Outbound campaigns using the contact center software can lead to a huge crop of leads you can convert with ease.In call centers the software uses skill based mapping to distribute calls and reduce load on agents.The WebRTC feature of today’s advanced contact center solutions opens up a whole new world of communication possibilities.
Of course, there are external, third party services that allow you to use their platform to send messages but this can be expensive.This is a good way to target new customers in various geographic regions.You can use existing customer base in your CRM.You can use your website landing page, mobile website, off web content marketing, social media and other channels to compile phone numbers.Now, you can segregate phone numbers into various geographic regions.Next, you can set up the SMS broadcasting software to send out text messages or voice messages at specific time of the day.
Simply sign up for hosted contact center software on a pay as you go basis.But that still needs hardware and related equipment does it not?You need not have an office.For businesses this is welcome news since they can use existing infrastructure and employees to provide services to customers.If you are an entrepreneur this type of contact center software is a golden opportunity to start your call center operations.Naturally, there are other features that are indispensable such as:
At one time call centers were equipped with IP hardware and had satellite or ISDN.Simply sign up for hosted contact center software on a pay as you go basis.But that still needs hardware and related equipment does it not?You need not have an office.For businesses this is welcome news since they can use existing infrastructure and employees to provide services to customers.If you are an entrepreneur this type of contact center software is a golden opportunity to start your call center operations.
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