This blog is originally published at TeleCloud on June 2, 2021Your customer help desk can make or break your company.

One tool you need to consider is a Voice over Internet Protocol.According to PwC, 82% of customers still prefer human-to-human interactions over chatbots and other automation solutions.

With VoIP, you can still retain that human touch in your customer helpdesk while also boosting your flexibility and accessibility to your customers.Tips to Incorporate Business VoIP Phone Services into Customer HelpdeskVoIP basically provides you with the functions of a traditional desk phone that you can easily access over the internet.

To help you choose the right VoIP solution for your business, you must first identify what your organization needs and how many resources it can spare.This means answering the questions:        How many users will you need for your helpdesk?

Ensure internet connection is fast enoughVoIP relies heavily on your internet connection.

This includes deteriorating audio and video call quality, crashes and lags, and disconnections mid-calls.Investing in the best internet service providers can be costly especially for small businesses.

VoIP Technology- How Does it Work?VoIP has become the top communication solution of many businesses, and its adoption is expected to rise in the foreseeable future.

With tech giants like Apple and Uber recently announcing their expansion of WiFi and VoIP calling, and the anticipation that our technological abilities will become 32x more advanced by 2025, businesses are seeing the immense benefits of VoIP.

If the tech giants making the switch now doesn’t convince you, consider that a report by Global Market Insights says VOIP will see its highest growth rate in the next five years – about 15%.Let’s see how VoIP technology works for businesses: It’s no secret that the cost of standard phone systems has been on the rise, making it the prime concern of businesses for quite some time.

The providers offer various free features like call waiting, call transferring, three-way calling, caller ID, for which other traditional phone providers will charge extra.

Built-in Backup System:Without having a virtual phone system, your business might be at risk of losing telephone services because of unexpected incidents.

Cost Reduction:VoIP is cost-effective because you are using an already-existing Internet connection.