AI chatbots have gained their foothold in the modern digital space as a majority of industries use a chatbot for enhanced, insightful, and efficient customer engagement.
‘Hi, Siri!’, ‘Ok Google!’, and ‘Hey Alexa!’ are some common phrases that people are familiar with.With such a wide global acceptance, the implementation of chatbots in supply management is inevitable and bot-developers have come up with solutions that can simplify or even revolutionize the supply chain management process.Chatbots in Supply Management: Consumer-Oriented Practices –Chatbots are not industry-specific but they can be outfitted with industry-specific information so they can connect to the consumers and clients who are most familiar with industry jargon and variables.
Chatbots can handle many low-level operations that would otherwise require customer support personnel.
Customers can request deliveries through a logistical chatbot and it can also handle all the additional information such as pickup and delivery address, delivery schedule, insurance, and delivery speed.
Additionally, the chatbot can also process the order and issue a receipt that contains the necessary details.Tracking and Order Related Issues In any case, the customers may require amending the order such as adding or removing some products or even cancel the order.
With a chatbot, the customers have to enter the tracking ID only once and they can refer to the details anytime.Providing Information Frequently asked questions will not be a problem anymore as the chatbots can respond to the common questions through pre-programmed answers and follow-up questions and answers.