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[email protected] 564665yusS
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[email protected] 564665yusS 2020-07-31
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https://simply-contact.com/customer-service-training-ideas-skill-up-to-a-dream-team-post/Times change, and so do client requirements.

In a tough economic environment, immaculate service can be the key to survival.

57% of clients will buy from those who offer superior service.

Think about your clients, and they will recommend you to their partners.Any productive customer service begins with employees.

An effective service culture will turn every customer contact into revenue.

To keep up with the times and constantly improve the service level, every outsourcing call center must prioritize employee team training. 

collect
0
[email protected] 564665yusS 2020-05-22
img

https://i-neti.com/stories/modules-of-microsoft-dynamics-365-finance-and-operations/Widely known among successful businesses, Microsoft Dynamics 365 Finance and Operations (D365FO, formerly Dynamics AX), offers extensive company management capabilities.

Despite the fact that in 2019, D365FO was split into two separate applications: Finance and Supply Chain Management, it still represents a single solution fully compatible with the other Microsoft Azure and 365 family solutions.

Modules of D365FO can ensure end-to-end automation, forecasting, and risk reduction for your business processes. 

collect
0
[email protected] 564665yusS 2020-05-08
img

https://simply-contact.com/how-to-write-a-covid-19-contact-center-script-post/ In the current situation, many call centers have to adapt old or write new COVID-19 call center scripts, as the work of many companies has changed in the environment of the pandemic.During the quarantine, the work of call centers has become somewhat more complicated.

In the new environment, operators need to conduct dialogues with confused, often dissatisfied, customers, support sales, and promote the company.

Therefore, the most important thing about writing call scripts right now is to preserve the image and work for the future.

Because the quarantine will eventually come to an end, but the clients will stay. 

collect
0
[email protected] 564665yusS 2020-04-10

The current downtime is a great opportunity to take this time to improve workflows, optimize IT system, integrate new features.

collect
0
[email protected] 564665yusS 2020-07-28
img

If you are reading this article, you probably want to know what occupancy rate is and why it is so important for the smooth and stable operation of any contact center.

In fact, this is one of the dozens of metrics used by call centers to reflect the effectiveness of their work and improve services provided.More info: https://simply-contact.com/occupancy-call-center-rate-calculating-and-optimization-post/In simple terms, occupancy rate is the percentage of time spent on calls, as well as on after-call work, compared to all the available time, including quiet periods.

Let's take a look at how this might look in practice.

For example, a call center agent named Adam has an occupancy rate of 90%.

If you could ask him how much time he has actually spent on calls and client interaction, Adam would answer that he spent 90% of his working time (e.g.

4.5 hours out of a 5-hour workday) performing his direct duties, and for the remaining 10% (half an hour), he was waiting for a call. 

collect
0
[email protected] 564665yusS 2020-05-19
img

Here is a quick quiz for you as a business owner: what is the most pivotal issue you should focus on to bring your company’s ship to the bonanza harbor of success?

The quality of your products?

The development of your company app?

The launching of a contact center?

All of them are certainly of paramount consequence, but any big-time executive will tell you that the first thing you should invest in is providing adequate customer support.

Thus, the correct pick is setting up a contact center which is a necessary prerequisite for reaching your ultimate goalkeeping your clients satisfied.

collect
0
[email protected] 564665yusS 2020-04-24
img

https://i-neti.com/stories/what-extended-support-means/As you may already know, Microsoft provides a dedicated technical support service for its software solutions.

One nuance in its operation is that the duration of support is always fixed and based on the following “tariff plan”: the initial product support lasts 5 years, after which another 5 years of extended support come into play.The same rule applies to MS Dynamics AX extended support which ends on October 1, 2023.

In this article, we described what will happen when mainstream support ends for Dynamics AX.

Today, our goal is to describe the Microsoft extended support concept in general.Microsoft extended support allows companies and regular users to continue using software whose updates have been discontinued but are firmly integrated with the existing corporate systems.

So, in a nutshell: what is Microsoft extended support, what are the costs, and how does this service differ from Mainstream support?

collect
0
[email protected] 564665yusS 2020-04-10
img

The current downtime is a great opportunity to take this time to improve workflows, optimize IT system, integrate new features. 

collect
0
[email protected] 564665yusS 2020-06-03
img

https://simply-contact.com/simply-contact-joins-the-professional-association-for-customer-engagement-post/ Simply Contact, a Ukrainian outsourcing contact center, joins PACE - The Professional Association for Customer Engagement.

PACE is a non-profit trade association dedicated to customer service.

It aims to help companies and their teams stay current with the latest technology advancements, new regulations, and trends in the contact center industry. 

collect
0
[email protected] 564665yusS 2020-05-09
img

https://i-neti.com/stories/what-extended-support-means/ As you may already know, Microsoft provides a dedicated technical support service for its software solutions.

One nuance in its operation is that the duration of support is always fixed and based on the following “tariff plan”: the initial product support lasts 5 years, after which another 5 years of extended support come into play.The same rule applies to MS Dynamics AX extended support which ends on October 1, 2023.

In this article, we described what will happen when mainstream support ends for Dynamics AX.

Today, our goal is to describe the Microsoft extended support concept in general.

collect
0
[email protected] 564665yusS 2020-04-20
img

https://simply-contact.com/inbound-calls-script-post/ Writing a call center script sample inbound, it is crucial to remember that the main objective of an operator is not to give as much information as possible but to arrange a target action for a client.

That is why personal communication plays such an important role in the equation here. 

collect
0
[email protected] 564665yusS 2020-04-09
img

https://i-neti.com/stories/dynamics-ax-end-support/ Despite the system’s popularity, Microsoft has identified a number of shortcomings that are worth fixing and new features worth adding.

So as Dynamics AX expires, it gives way to a newer version – Microsoft Dynamics for Finance and Operation (now MS Dynamics 365 Finance and MS Dynamics 365 SCM). 

collect
0
[email protected] 564665yusS 2020-05-26
img

https://simply-contact.com/how-to-reduce-customer-support-costs-guidelines-to-follow-post/Here is a quick quiz for you as a business owner: what is the most pivotal issue you should focus on to bring your company’s ship to the bonanza harbor of success?

The quality of your products?

The development of your company app?

The launching of a contact center?

All of them are certainly of paramount consequence, but any big-time executive will tell you that the first thing you should invest in is providing adequate customer support.

Thus, the correct pick is setting up a contact center which is a necessary prerequisite for reaching your ultimate goalkeeping your clients satisfied. 

collect
0
[email protected] 564665yusS 2020-05-08
img

https://i-neti.com/stories/what-extended-support-means/ Based on the above-said, the major difference, when evaluating Microsoft mainstream vs extended support, is that eventually, you have to start paying for service that used to be free.

This is due to the fact that the Microsoft team can only afford to provide free support when a product is in the ‘spotlight’ (i.e.

their flagship release – usually their most advanced, and ultimately most marketable product) and the specialists work to constantly improve it.

Regular support provides regular real user feedback, which is very valuable for timely “polishing” of software performance and design.

This period is implicitly defined by the “five-year rule”.Surely, continuous improvement may take longer than five years, but it ceases to be the primary focus and therefore is carried out based on individual user feedback and reviews.

So be prepared to pay if you want your 5 (or more)-year-old Microsoft software to remain stable and secure.

collect
0
[email protected] 564665yusS 2020-04-15
img

https://simply-contact.com/wizz-air-chooses-simply-contact-as-a-call-center-provider-post/A leading airline company Wizz Air has teamed up with Simply Contact with the goal of creating a client-oriented call center.

Simply Contact’s in-house specialists begin full development of the Wizz Air outsourced call center. 

collect
0
[email protected] 564665yusS 2020-04-09
img

https://i-neti.com/stories/dynamics-ax-end-support/Despite the system’s popularity, Microsoft has identified a number of shortcomings that are worth fixing and new features worth adding.

So as Dynamics AX expires, it gives way to a newer version – Microsoft Dynamics for Finance and Operation (now MS Dynamics 365 Finance and MS Dynamics 365 SCM). 

collect
0
[email protected] 564665yusS 2020-07-31
img

https://simply-contact.com/customer-service-training-ideas-skill-up-to-a-dream-team-post/Times change, and so do client requirements.

In a tough economic environment, immaculate service can be the key to survival.

57% of clients will buy from those who offer superior service.

Think about your clients, and they will recommend you to their partners.Any productive customer service begins with employees.

An effective service culture will turn every customer contact into revenue.

To keep up with the times and constantly improve the service level, every outsourcing call center must prioritize employee team training. 

[email protected] 564665yusS 2020-06-03
img

https://simply-contact.com/simply-contact-joins-the-professional-association-for-customer-engagement-post/ Simply Contact, a Ukrainian outsourcing contact center, joins PACE - The Professional Association for Customer Engagement.

PACE is a non-profit trade association dedicated to customer service.

It aims to help companies and their teams stay current with the latest technology advancements, new regulations, and trends in the contact center industry. 

[email protected] 564665yusS 2020-05-22
img

https://i-neti.com/stories/modules-of-microsoft-dynamics-365-finance-and-operations/Widely known among successful businesses, Microsoft Dynamics 365 Finance and Operations (D365FO, formerly Dynamics AX), offers extensive company management capabilities.

Despite the fact that in 2019, D365FO was split into two separate applications: Finance and Supply Chain Management, it still represents a single solution fully compatible with the other Microsoft Azure and 365 family solutions.

Modules of D365FO can ensure end-to-end automation, forecasting, and risk reduction for your business processes. 

[email protected] 564665yusS 2020-05-09
img

https://i-neti.com/stories/what-extended-support-means/ As you may already know, Microsoft provides a dedicated technical support service for its software solutions.

One nuance in its operation is that the duration of support is always fixed and based on the following “tariff plan”: the initial product support lasts 5 years, after which another 5 years of extended support come into play.The same rule applies to MS Dynamics AX extended support which ends on October 1, 2023.

In this article, we described what will happen when mainstream support ends for Dynamics AX.

Today, our goal is to describe the Microsoft extended support concept in general.

[email protected] 564665yusS 2020-05-08
img

https://simply-contact.com/how-to-write-a-covid-19-contact-center-script-post/ In the current situation, many call centers have to adapt old or write new COVID-19 call center scripts, as the work of many companies has changed in the environment of the pandemic.During the quarantine, the work of call centers has become somewhat more complicated.

In the new environment, operators need to conduct dialogues with confused, often dissatisfied, customers, support sales, and promote the company.

Therefore, the most important thing about writing call scripts right now is to preserve the image and work for the future.

Because the quarantine will eventually come to an end, but the clients will stay. 

[email protected] 564665yusS 2020-04-20
img

https://simply-contact.com/inbound-calls-script-post/ Writing a call center script sample inbound, it is crucial to remember that the main objective of an operator is not to give as much information as possible but to arrange a target action for a client.

That is why personal communication plays such an important role in the equation here. 

[email protected] 564665yusS 2020-04-10

The current downtime is a great opportunity to take this time to improve workflows, optimize IT system, integrate new features.

[email protected] 564665yusS 2020-04-09
img

https://i-neti.com/stories/dynamics-ax-end-support/ Despite the system’s popularity, Microsoft has identified a number of shortcomings that are worth fixing and new features worth adding.

So as Dynamics AX expires, it gives way to a newer version – Microsoft Dynamics for Finance and Operation (now MS Dynamics 365 Finance and MS Dynamics 365 SCM). 

[email protected] 564665yusS 2020-07-28
img

If you are reading this article, you probably want to know what occupancy rate is and why it is so important for the smooth and stable operation of any contact center.

In fact, this is one of the dozens of metrics used by call centers to reflect the effectiveness of their work and improve services provided.More info: https://simply-contact.com/occupancy-call-center-rate-calculating-and-optimization-post/In simple terms, occupancy rate is the percentage of time spent on calls, as well as on after-call work, compared to all the available time, including quiet periods.

Let's take a look at how this might look in practice.

For example, a call center agent named Adam has an occupancy rate of 90%.

If you could ask him how much time he has actually spent on calls and client interaction, Adam would answer that he spent 90% of his working time (e.g.

4.5 hours out of a 5-hour workday) performing his direct duties, and for the remaining 10% (half an hour), he was waiting for a call. 

[email protected] 564665yusS 2020-05-26
img

https://simply-contact.com/how-to-reduce-customer-support-costs-guidelines-to-follow-post/Here is a quick quiz for you as a business owner: what is the most pivotal issue you should focus on to bring your company’s ship to the bonanza harbor of success?

The quality of your products?

The development of your company app?

The launching of a contact center?

All of them are certainly of paramount consequence, but any big-time executive will tell you that the first thing you should invest in is providing adequate customer support.

Thus, the correct pick is setting up a contact center which is a necessary prerequisite for reaching your ultimate goalkeeping your clients satisfied. 

[email protected] 564665yusS 2020-05-19
img

Here is a quick quiz for you as a business owner: what is the most pivotal issue you should focus on to bring your company’s ship to the bonanza harbor of success?

The quality of your products?

The development of your company app?

The launching of a contact center?

All of them are certainly of paramount consequence, but any big-time executive will tell you that the first thing you should invest in is providing adequate customer support.

Thus, the correct pick is setting up a contact center which is a necessary prerequisite for reaching your ultimate goalkeeping your clients satisfied.

[email protected] 564665yusS 2020-05-08
img

https://i-neti.com/stories/what-extended-support-means/ Based on the above-said, the major difference, when evaluating Microsoft mainstream vs extended support, is that eventually, you have to start paying for service that used to be free.

This is due to the fact that the Microsoft team can only afford to provide free support when a product is in the ‘spotlight’ (i.e.

their flagship release – usually their most advanced, and ultimately most marketable product) and the specialists work to constantly improve it.

Regular support provides regular real user feedback, which is very valuable for timely “polishing” of software performance and design.

This period is implicitly defined by the “five-year rule”.Surely, continuous improvement may take longer than five years, but it ceases to be the primary focus and therefore is carried out based on individual user feedback and reviews.

So be prepared to pay if you want your 5 (or more)-year-old Microsoft software to remain stable and secure.

[email protected] 564665yusS 2020-04-24
img

https://i-neti.com/stories/what-extended-support-means/As you may already know, Microsoft provides a dedicated technical support service for its software solutions.

One nuance in its operation is that the duration of support is always fixed and based on the following “tariff plan”: the initial product support lasts 5 years, after which another 5 years of extended support come into play.The same rule applies to MS Dynamics AX extended support which ends on October 1, 2023.

In this article, we described what will happen when mainstream support ends for Dynamics AX.

Today, our goal is to describe the Microsoft extended support concept in general.Microsoft extended support allows companies and regular users to continue using software whose updates have been discontinued but are firmly integrated with the existing corporate systems.

So, in a nutshell: what is Microsoft extended support, what are the costs, and how does this service differ from Mainstream support?

[email protected] 564665yusS 2020-04-15
img

https://simply-contact.com/wizz-air-chooses-simply-contact-as-a-call-center-provider-post/A leading airline company Wizz Air has teamed up with Simply Contact with the goal of creating a client-oriented call center.

Simply Contact’s in-house specialists begin full development of the Wizz Air outsourced call center. 

[email protected] 564665yusS 2020-04-10
img

The current downtime is a great opportunity to take this time to improve workflows, optimize IT system, integrate new features. 

[email protected] 564665yusS 2020-04-09
img

https://i-neti.com/stories/dynamics-ax-end-support/Despite the system’s popularity, Microsoft has identified a number of shortcomings that are worth fixing and new features worth adding.

So as Dynamics AX expires, it gives way to a newer version – Microsoft Dynamics for Finance and Operation (now MS Dynamics 365 Finance and MS Dynamics 365 SCM).