An Escalation Matrix is an issue handling process that notifies agents and decides the assigning of tickets to different level agents.Not every ticket is the same and created equally.Some are easier than others and some may indicate the larger issue.Ticket Escalation helps you in identifying the tickets that require special attention or intelligent agents and route them to the appropriate agents.Every business must have a proper escalation matrix in its working system.It follows different levels or hierarchies that can be created smoothly to get the issue resolved within a given time period.Any complaint that received in Ticketing System is assigned to the first level by default.If however, the ticket is not resolved, it will pass on to the next level support agents.
Vert-Age Android Dialer Application is the android phone-based app used to handle all the calling activities using an android phone.The application is capable of handling both Inbound and Outbound calls very easily.It has all the advanced functions that must require providing better services to the customers from dream location.You can use the application by simply install the app in your android phone and can make calls in a click.
Click to Call service to connect customers immediately on a voice call and boost-up your sales.It enables businesses to strategically place a quick call on their websites that allow customers to get in touch quickly.All these connections can occur either by a phone call or by using VoIP.These clicks to call link is generally found on the website page or as a button on the website.Click to Call is a digital communication system in which a person, clicks on the button or the text to connect with another person in real-time.This will save time as there is no need to download the software.
Vert-Age Android App for android mobile phones to handle inbound and outbound calls.An android application that has all useful functions required to run a call center from a remote location.Using the application agents can easily provide services to their customers.An easy to install an application that can be download by the link and start calling to connect more customers.It is a fast application that dials call rapidly in a quick time.It has all the options to dial the number automatically using a list or manually by just entering the number.Record every conversation and download it for further process.
Missed Call Services is a popular tool to connect the customer to the call center agents without any charge.It provides instant feedback to the customer’s response that can increase business efficiency and profit.Missed call services will work wonder for your Customers Relationship and Campaign Management.The integration of the software with the CRM becomes the deadly instrument for the client as one dashboard can handle the entire product life cycle for you.It provides your audience to reach to you without any downtime and obstruction.
Vert-Age is leading in providing call center dialer software for the agents.We have an advanced software solution using which agents and support teams can manage their customers and provide them better support from home.Our WORK FROM SOFTWARE SOLUTION is easy to set up, it does not require any extra charge and it can be easily managed by the agents.The software saves agents time and helps them to attend more callers and provide them a solution.Work From Software is the requirement of almost every business.It saves your agents from other crises and increases your production and generates more revenue.
Predictive Dialer is dialer software that can dial calls automatically using the contact list.The Dialer’s software is capable of confirmation before calling customers that the agents will be free to take the call.If dialer found anyone free then it will dial the numbers on the agent’s behalf.The software aims to minimize the time that agents spend waiting in between the conversations.Dialer makes a connection by connecting both and then optimizes dialing so it can move the agent from one call to the next.
A Blended Call Center Solution that helps call center agents to make outgoing calls and take incoming calls.The Blended Call Center Software is capable of handling both Inbound and Outbound call operations.Larger call center divides their agents in both inbound and outbound calling, but the small organization does not have more staff they have to handle both types of calls.The dialer software with advanced facilities will reduce the idle time of the agents and increase productivity.Using the dialer software the call center operation becomes smoother by calling process across different groups.
IVR an Interactive Voice Response system that allows a computer system to interact with humans by using Voice or DTMF tunes input into a keypad.The software will provide you a recording which gives you a better experience as there are many options which guide you to choose your appropriate service.The customer needs to choose the option from the given according to their need and then he will be directed to the above agents.Our IVR system is easy to use with comfortable drag and drop options.Interactive voice response is both more efficient as well as cost-effective, and it can be scaled up whenever required.IVR system is simple and effective which reduces the cost and increases the efficiency of the company.It has recording features that give you a better experience.
AI Chatbot an Artificial Intelligence-based software that simulates a conversation between humans and computers using natural language via voice or text.It is one of the most advanced and promising expressions of the interaction between humans and machines.Create a bot that enriches your website.Deliver accurate human-like interaction using AI Chatbot.It is one of the most popular and communication business channels.Provide 24*7 services to the customer and provide more profit to the business.
Contact Center Software to enhance real estate sales efforts.As we all know customers are the key to any type of business.One needs to generate regular leads whether your organization is big or small.The software will help in maintaining customer records and use it when needed.We provide leading contact center software that handles your customers easily and solves their issues.With advanced contact center software, you can handle your customer 24*7 and support them without any problem.
An advanced fully featured Call Recording Software for a call center that can handle both Inbound and Outbound calls for them.Agents can record calls whenever they need by simply change the setting.The software provides permission to their agents that they can pause and resume calls for making privacy.Recording customer’s calls is an essential need for an organization, proper call recording can able to improve the productivity of any business.Recording Software has some basic advantages like:Track and monitor employee performance.Increase the productivity of the agents.Keep track of customer complaints properly.It is also used for the Training purpose of staff.
Vert-Age is a dialer software provider company that provides a complete dialer solution with a package for the call center.We deal in many software services for Call Center like Dialer Software, CRM Software, Ticket Management Software, Click to Call Software and provide many services to Call Center like Inbound/ Outbound Calling Services, IVR Services, OBD Services and more.We also have new generation AI Chatbot facility to our client who needs something different for their websites.We also deal in different Gateways like GSM Gateway, PRI Gateway, FXO/ FXS Gateway, Headphones, IP-PBX, and Voice Logger.
Political Campaign the best software to manage your election by using some strategies for polling customers from the group.We can say that it is an organized effort that is used to influence voters using some useful strategies.These staffs formulate some strategies that are needed to win the election.With the increasing sources like television, the internet, and other media voters today are more informed, independent and understanding in casting their vote to any party.In current time politics, the most high profile campaign is focused on candidates and what they want from their leader.By using the Political Campaign Software you can share your thoughts with your people by sending them SMS or by Voice message.This will more helpful to election parties and reached many peoples in less time.
Predictive Dialer Software is an outbound phone dialer software that dials, calls automatically and transfers the answered call to the agents.It first predicts whether the agent is free or not and then transfers the call to them.Vert-Age Predictive dialer saves the time of the agents and the customers so that they can make more use of it.The dialer software functions through a computerized system that dials which can dial a list or batch of numbers and connect the call to call center agents.Predictive dialers having the capability to calculate the average time of the calls and the average number of dials.
Inbound and Outbound software a perfect combination of handling both inbound calls and outbound calls for call centers.The company provides a toll-free number to their customers so that they can reach them easily.Any call center productivity depends on the number of calls connected to the agents and agent's talk time.Using calling software you can manage multiple dialing processes or campaigns simultaneously easily.Inbound & Outbound Dialer Software provides your agent’s power to work smoothly, smartly and avoid manual tasks so that agents can focus on customers only.Using the software solution you can handle both incoming as well as an outgoing call simultaneously by easily switching the campaigns.With Inbound & Outbound call center software agents can store the data about the caller and track their success.
Conference Bridge is a way to connect multiple calls in a single meeting.If you are away from your computer, you can connect to any voice meeting through your phone also.Conference Bridge System is secure and no other person has permission to join the conference.Only the admin can have the access key codes and only he distributes them to related persons so that they can easily join the conference by typing the password or code.While connecting the conference we need alert because some time due to many callers there will be a problem with voice or software problem.We provide an advanced call bridging system that fulfills all needs and connect as many as a caller you want.To start the meeting needs advanced software that can invite, admit, mute people when needed and eject participants when the meeting ends.
The best call recording software provided with a detailed report in the proper format.The recording software will allow customers to monitor live agents, listen to recording many other features.Call Recording Software and Monitoring for call centers provide you a recording facility by which you can record multiple phone lines over VoIP and other networks.Our call recorder software can be set up to meet and expand with your needs and system.We have one of the best recording software that helps in recording both Inbound calls as well as outbound calls.It has all the advanced features that a proper recording software required like pause or resume call while recording, access your recording when required, has flexible recording storage, and more.These features make a normal recording software to advanced call recording software.
Boost your outbound calling with the advanced Auto Dialer Software, an Auto Dialer is a phone dialer software that dials a list of numbers automatically.It is a smart dialer which detects which number doesn’t have the potential to generate any sales for the organization.It removes the irrelevant number and continue dialing and generate more leads.With all the smart features of the dialer software helps the call center to improve its services and agent performance.An Auto Dialer is an electronic device that automatically dials the telephone number and helps agents to communicate with the customers.The dialer software can be designed to manage the outbound process in the call centers.The software decides which number is to be dialed or not immediately that will save agents time and increase productivity.
A Call Center Software that manages all your activities over the cloud is known as Cloud-Based Call Center Software.A cloud call center software is hosted over the internet that is easy to deploy at minimum cost.The software doesn’t require any hardware setup and makes it easy to use through many channels virtually in the system.All the advanced features that require a cloud-based call center to efficiently manage your customers is IVR, call recording, routing, and more.Whether you run inbound calling or outbound calling our cloud-based call center to have smart tools that help in working smoother and more effective.