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sahadev pal
Software Development Company
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sahadev pal 2020-08-27
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An Escalation Matrix is an issue handling process that notifies agents and decides the assigning of tickets to different level agents.Not every ticket is the same and created equally.

Some are easier than others and some may indicate the larger issue.

Ticket Escalation helps you in identifying the tickets that require special attention or intelligent agents and route them to the appropriate agents.Every business must have a proper escalation matrix in its working system.

It follows different levels or hierarchies that can be created smoothly to get the issue resolved within a given time period.

Any complaint that received in Ticketing System is assigned to the first level by default.

If however, the ticket is not resolved, it will pass on to the next level support agents.

collect
0
sahadev pal 2020-04-21
img

Missed Call Services is a popular tool to connect the customer to the call center agents without any charge.

It provides instant feedback to the customer’s response that can increase business efficiency and profit.

Missed call services will work wonder for your Customers Relationship and Campaign Management.The integration of the software with the CRM becomes the deadly instrument for the client as one dashboard can handle the entire product life cycle for you.

It provides your audience to reach to you without any downtime and obstruction.

collect
0
sahadev pal 2020-02-06
img

IVR an Interactive Voice Response system that allows a computer system to interact with humans by using Voice or DTMF tunes input into a keypad.

The software will provide you a recording which gives you a better experience as there are many options which guide you to choose your appropriate service.

The customer needs to choose the option from the given according to their need and then he will be directed to the above agents.Our IVR system is easy to use with comfortable drag and drop options.

Interactive voice response is both more efficient as well as cost-effective, and it can be scaled up whenever required.

IVR system is simple and effective which reduces the cost and increases the efficiency of the company.

It has recording features that give you a better experience.

collect
0
sahadev pal 2020-01-11
img

Vert-Age is a dialer software provider company that provides a complete dialer solution with a package for the call center.

We deal in many software services for Call Center like Dialer Software, CRM Software, Ticket Management Software, Click to Call Software and provide many services to Call Center like Inbound/ Outbound Calling Services, IVR Services, OBD Services and more.We also have new generation AI Chatbot facility to our client who needs something different for their websites.

We also deal in different Gateways like GSM Gateway, PRI Gateway, FXO/ FXS Gateway, Headphones, IP-PBX, and Voice Logger.

collect
0
sahadev pal 2020-06-13
img

Vert-Age Android Dialer Application is the android phone-based app used to handle all the calling activities using an android phone.

The application is capable of handling both Inbound and Outbound calls very easily.

It has all the advanced functions that must require providing better services to the customers from dream location.

You can use the application by simply install the app in your android phone and can make calls in a click.

collect
0
sahadev pal 2020-04-01
img

Vert-Age is leading in providing call center dialer software for the agents.

We have an advanced software solution using which agents and support teams can manage their customers and provide them better support from home.

Our WORK FROM SOFTWARE SOLUTION is easy to set up, it does not require any extra charge and it can be easily managed by the agents.

The software saves agents time and helps them to attend more callers and provide them a solution.Work From Software is the requirement of almost every business.

It saves your agents from other crises and increases your production and generates more revenue.

collect
0
sahadev pal 2020-02-03
img

AI Chatbot an Artificial Intelligence-based software that simulates a conversation between humans and computers using natural language via voice or text.

It is one of the most advanced and promising expressions of the interaction between humans and machines.

Create a bot that enriches your website.Deliver accurate human-like interaction using AI Chatbot.

It is one of the most popular and communication business channels.

Provide 24*7 services to the customer and provide more profit to the business.

collect
0
sahadev pal 2020-01-09
img

Political Campaign the best software to manage your election by using some strategies for polling customers from the group.

We can say that it is an organized effort that is used to influence voters using some useful strategies.

These staffs formulate some strategies that are needed to win the election.

With the increasing sources like television, the internet, and other media voters today are more informed, independent and understanding in casting their vote to any party.In current time politics, the most high profile campaign is focused on candidates and what they want from their leader.

By using the Political Campaign Software you can share your thoughts with your people by sending them SMS or by Voice message.

This will more helpful to election parties and reached many peoples in less time.

collect
0
sahadev pal 2020-05-04
img

Click to Call service to connect customers immediately on a voice call and boost-up your sales.

It enables businesses to strategically place a quick call on their websites that allow customers to get in touch quickly.

All these connections can occur either by a phone call or by using VoIP.

These clicks to call link is generally found on the website page or as a button on the website.Click to Call is a digital communication system in which a person, clicks on the button or the text to connect with another person in real-time.

This will save time as there is no need to download the software.

collect
0
sahadev pal 2020-03-02
img

Predictive Dialer is dialer software that can dial calls automatically using the contact list.

The Dialer’s software is capable of confirmation before calling customers that the agents will be free to take the call.

If dialer found anyone free then it will dial the numbers on the agent’s behalf.The software aims to minimize the time that agents spend waiting in between the conversations.

Dialer makes a connection by connecting both and then optimizes dialing so it can move the agent from one call to the next.

collect
0
sahadev pal 2020-01-14
img

Contact Center Software to enhance real estate sales efforts.

As we all know customers are the key to any type of business.

One needs to generate regular leads whether your organization is big or small.

The software will help in maintaining customer records and use it when needed.We provide leading contact center software that handles your customers easily and solves their issues.

With advanced contact center software, you can handle your customer 24*7 and support them without any problem.

collect
0
sahadev pal 2020-01-08
img

Predictive Dialer Software is an outbound phone dialer software that dials, calls automatically and transfers the answered call to the agents.

It first predicts whether the agent is free or not and then transfers the call to them.

Vert-Age Predictive dialer saves the time of the agents and the customers so that they can make more use of it.The dialer software functions through a computerized system that dials which can dial a list or batch of numbers and connect the call to call center agents.

Predictive dialers having the capability to calculate the average time of the calls and the average number of dials.

collect
0
sahadev pal 2020-05-04
img

 Vert-Age Android App for android mobile phones to handle inbound and outbound calls.

An android application that has all useful functions required to run a call center from a remote location.

Using the application agents can easily provide services to their customers.

An easy to install an application that can be download by the link and start calling to connect more customers.It is a fast application that dials call rapidly in a quick time.

It has all the options to dial the number automatically using a list or manually by just entering the number.

Record every conversation and download it for further process.

collect
0
sahadev pal 2020-02-29
img

A Blended Call Center Solution that helps call center agents to make outgoing calls and take incoming calls.

The Blended Call Center Software is capable of handling both Inbound and Outbound call operations.

Larger call center divides their agents in both inbound and outbound calling, but the small organization does not have more staff they have to handle both types of calls.The dialer software with advanced facilities will reduce the idle time of the agents and increase productivity.

Using the dialer software the call center operation becomes smoother by calling process across different groups.

collect
0
sahadev pal 2020-01-13
img

An advanced fully featured Call Recording Software for a call center that can handle both Inbound and Outbound calls for them.

Agents can record calls whenever they need by simply change the setting.

The software provides permission to their agents that they can pause and resume calls for making privacy.Recording customer’s calls is an essential need for an organization, proper call recording can able to improve the productivity of any business.

Recording Software has some basic advantages like:Track and monitor employee performance.Increase the productivity of the agents.Keep track of customer complaints properly.It is also used for the Training purpose of staff.

collect
0
sahadev pal 2020-01-07
img

Inbound and Outbound software a perfect combination of handling both inbound calls and outbound calls for call centers.

The company provides a toll-free number to their customers so that they can reach them easily.

Any call center productivity depends on the number of calls connected to the agents and agent's talk time.

Using calling software you can manage multiple dialing processes or campaigns simultaneously easily.Inbound & Outbound Dialer Software provides your agent’s power to work smoothly, smartly and avoid manual tasks so that agents can focus on customers only.

Using the software solution you can handle both incoming as well as an outgoing call simultaneously by easily switching the campaigns.

With Inbound & Outbound call center software agents can store the data about the caller and track their success.

collect
0
sahadev pal 2020-08-27
img

An Escalation Matrix is an issue handling process that notifies agents and decides the assigning of tickets to different level agents.Not every ticket is the same and created equally.

Some are easier than others and some may indicate the larger issue.

Ticket Escalation helps you in identifying the tickets that require special attention or intelligent agents and route them to the appropriate agents.Every business must have a proper escalation matrix in its working system.

It follows different levels or hierarchies that can be created smoothly to get the issue resolved within a given time period.

Any complaint that received in Ticketing System is assigned to the first level by default.

If however, the ticket is not resolved, it will pass on to the next level support agents.

sahadev pal 2020-05-04
img

Click to Call service to connect customers immediately on a voice call and boost-up your sales.

It enables businesses to strategically place a quick call on their websites that allow customers to get in touch quickly.

All these connections can occur either by a phone call or by using VoIP.

These clicks to call link is generally found on the website page or as a button on the website.Click to Call is a digital communication system in which a person, clicks on the button or the text to connect with another person in real-time.

This will save time as there is no need to download the software.

sahadev pal 2020-04-21
img

Missed Call Services is a popular tool to connect the customer to the call center agents without any charge.

It provides instant feedback to the customer’s response that can increase business efficiency and profit.

Missed call services will work wonder for your Customers Relationship and Campaign Management.The integration of the software with the CRM becomes the deadly instrument for the client as one dashboard can handle the entire product life cycle for you.

It provides your audience to reach to you without any downtime and obstruction.

sahadev pal 2020-03-02
img

Predictive Dialer is dialer software that can dial calls automatically using the contact list.

The Dialer’s software is capable of confirmation before calling customers that the agents will be free to take the call.

If dialer found anyone free then it will dial the numbers on the agent’s behalf.The software aims to minimize the time that agents spend waiting in between the conversations.

Dialer makes a connection by connecting both and then optimizes dialing so it can move the agent from one call to the next.

sahadev pal 2020-02-06
img

IVR an Interactive Voice Response system that allows a computer system to interact with humans by using Voice or DTMF tunes input into a keypad.

The software will provide you a recording which gives you a better experience as there are many options which guide you to choose your appropriate service.

The customer needs to choose the option from the given according to their need and then he will be directed to the above agents.Our IVR system is easy to use with comfortable drag and drop options.

Interactive voice response is both more efficient as well as cost-effective, and it can be scaled up whenever required.

IVR system is simple and effective which reduces the cost and increases the efficiency of the company.

It has recording features that give you a better experience.

sahadev pal 2020-01-14
img

Contact Center Software to enhance real estate sales efforts.

As we all know customers are the key to any type of business.

One needs to generate regular leads whether your organization is big or small.

The software will help in maintaining customer records and use it when needed.We provide leading contact center software that handles your customers easily and solves their issues.

With advanced contact center software, you can handle your customer 24*7 and support them without any problem.

sahadev pal 2020-01-11
img

Vert-Age is a dialer software provider company that provides a complete dialer solution with a package for the call center.

We deal in many software services for Call Center like Dialer Software, CRM Software, Ticket Management Software, Click to Call Software and provide many services to Call Center like Inbound/ Outbound Calling Services, IVR Services, OBD Services and more.We also have new generation AI Chatbot facility to our client who needs something different for their websites.

We also deal in different Gateways like GSM Gateway, PRI Gateway, FXO/ FXS Gateway, Headphones, IP-PBX, and Voice Logger.

sahadev pal 2020-01-08
img

Predictive Dialer Software is an outbound phone dialer software that dials, calls automatically and transfers the answered call to the agents.

It first predicts whether the agent is free or not and then transfers the call to them.

Vert-Age Predictive dialer saves the time of the agents and the customers so that they can make more use of it.The dialer software functions through a computerized system that dials which can dial a list or batch of numbers and connect the call to call center agents.

Predictive dialers having the capability to calculate the average time of the calls and the average number of dials.

sahadev pal 2020-06-13
img

Vert-Age Android Dialer Application is the android phone-based app used to handle all the calling activities using an android phone.

The application is capable of handling both Inbound and Outbound calls very easily.

It has all the advanced functions that must require providing better services to the customers from dream location.

You can use the application by simply install the app in your android phone and can make calls in a click.

sahadev pal 2020-05-04
img

 Vert-Age Android App for android mobile phones to handle inbound and outbound calls.

An android application that has all useful functions required to run a call center from a remote location.

Using the application agents can easily provide services to their customers.

An easy to install an application that can be download by the link and start calling to connect more customers.It is a fast application that dials call rapidly in a quick time.

It has all the options to dial the number automatically using a list or manually by just entering the number.

Record every conversation and download it for further process.

sahadev pal 2020-04-01
img

Vert-Age is leading in providing call center dialer software for the agents.

We have an advanced software solution using which agents and support teams can manage their customers and provide them better support from home.

Our WORK FROM SOFTWARE SOLUTION is easy to set up, it does not require any extra charge and it can be easily managed by the agents.

The software saves agents time and helps them to attend more callers and provide them a solution.Work From Software is the requirement of almost every business.

It saves your agents from other crises and increases your production and generates more revenue.

sahadev pal 2020-02-29
img

A Blended Call Center Solution that helps call center agents to make outgoing calls and take incoming calls.

The Blended Call Center Software is capable of handling both Inbound and Outbound call operations.

Larger call center divides their agents in both inbound and outbound calling, but the small organization does not have more staff they have to handle both types of calls.The dialer software with advanced facilities will reduce the idle time of the agents and increase productivity.

Using the dialer software the call center operation becomes smoother by calling process across different groups.

sahadev pal 2020-02-03
img

AI Chatbot an Artificial Intelligence-based software that simulates a conversation between humans and computers using natural language via voice or text.

It is one of the most advanced and promising expressions of the interaction between humans and machines.

Create a bot that enriches your website.Deliver accurate human-like interaction using AI Chatbot.

It is one of the most popular and communication business channels.

Provide 24*7 services to the customer and provide more profit to the business.

sahadev pal 2020-01-13
img

An advanced fully featured Call Recording Software for a call center that can handle both Inbound and Outbound calls for them.

Agents can record calls whenever they need by simply change the setting.

The software provides permission to their agents that they can pause and resume calls for making privacy.Recording customer’s calls is an essential need for an organization, proper call recording can able to improve the productivity of any business.

Recording Software has some basic advantages like:Track and monitor employee performance.Increase the productivity of the agents.Keep track of customer complaints properly.It is also used for the Training purpose of staff.

sahadev pal 2020-01-09
img

Political Campaign the best software to manage your election by using some strategies for polling customers from the group.

We can say that it is an organized effort that is used to influence voters using some useful strategies.

These staffs formulate some strategies that are needed to win the election.

With the increasing sources like television, the internet, and other media voters today are more informed, independent and understanding in casting their vote to any party.In current time politics, the most high profile campaign is focused on candidates and what they want from their leader.

By using the Political Campaign Software you can share your thoughts with your people by sending them SMS or by Voice message.

This will more helpful to election parties and reached many peoples in less time.

sahadev pal 2020-01-07
img

Inbound and Outbound software a perfect combination of handling both inbound calls and outbound calls for call centers.

The company provides a toll-free number to their customers so that they can reach them easily.

Any call center productivity depends on the number of calls connected to the agents and agent's talk time.

Using calling software you can manage multiple dialing processes or campaigns simultaneously easily.Inbound & Outbound Dialer Software provides your agent’s power to work smoothly, smartly and avoid manual tasks so that agents can focus on customers only.

Using the software solution you can handle both incoming as well as an outgoing call simultaneously by easily switching the campaigns.

With Inbound & Outbound call center software agents can store the data about the caller and track their success.