I still haven't gotten the refund in card.

What is status of my refund?If we said we will refund to your credit card, the whole process may need 10-30 business days as you card bank need to process the refund to you.Here at SHEIN, we could refund to your card account in 24 hours.

But you card bank need 10-30 business days to transfer the money to your card account.SHEIN can't control the processing speed of your card bank.

Please ask the card bank for detailed information.We apologize genuinely for the inconvenience caused and thanks for your kindly understanding.Q2.

If you would like us to refund the amount to your Paypal account that will take 48 hours.Q3.

Will I get full refund for my return?We will offer a full refund on all items you returned (exclude return shipping fee and unreturnable items).Coupon codes and SHEIN points will not be refunded as monetary value.For US customers, your first return within 40 days after placing the order will be free.Q4.