logo
logo
Sign in

Improved NPS by proactively addressing customer complaints on any social media

avatar
anusree as
Improved NPS by proactively addressing customer complaints on any social media

About Client

An Insurance company with at least 300 employees out of which 80 people handle customer relations. They specialise in medical and general insurance of individuals.

Problem statement

Due to various reasons, Insurance companies found it hard to handle consumer grievances. They wanted to tackle the problems before the customers even wanted to express any sort of dissatisfaction with the product or services they have been using.

Read more; Click here

collect
0
avatar
anusree as
guide
Zupyak is the world’s largest content marketing community, with over 400 000 members and 3 million articles. Explore and get your content discovered.
Read more