Messengers are a new channel in which customers can communicate comfortably. We have received more than 2,000 requests from our clients through messengers, and I'm sure that this number will grow. It is convenient for customers to get answers to any questions using the usual communication channels, and it is convenient for our consultants to answer and conduct the dialogue in several channels at once.
Users have long been accustomed communicating in social networks and with friends, and with companies, so we seriously consider this channel as an additional channel of communication with those customers who want to get instant help in a convenient and understandable way.
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