Visualization means a lot, especially when it concerns human relationships.
Any issue can be solved much faster, and customers like when interaction is performed in real-time mode, they can see support manager.
Moreover, if customers cannot understand how to do something, they are confused, useful tips from support managers via video chat app will help users delve into all issues.
And don't forget about the individual approach, managers see their customer, and they can guess what this or that person wants.
Some apps can use ready-made BaaS solutions, but video chat app requires more complex technologies and it is better to create its own server from scratch.
Basic features help you create a skeleton of your app.
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