In this blog post, we are going to study how businesses can meet up the expectations of the visitors by acknowledging their core objectives of visiting their website. Getting my concern answered within the first interaction The first thing support professionals should understand and bind with their job is: customer are busy people not looking to invest infinite attempts in communicating their concerns to the company. Today experienced and customer-centric companies are striving to provide the best solutions to all their customers within the foremost interaction. Around 88% of problems were catered only during the first communication when managed though the live chat medium, a data from StellaService states. In case the customer is required to wait for several times before getting their issues resolved, the business will lose its credibility, trust and make the customer perceive your support workforce as unknowledgeable and incompetent. This particular visitor calls for a tactful guidance where the agent can ask him/her to consult the knowledge base and obtain solutions for their problem, without actually serving as a ‘spoon-feeder’.