LiveChatSupport is a Help desk software or a customer management tool, a product by Site Galleria, a web development company in India.
If you are looking for a tool to help you with communicating with customers to fix their issues, a ticket management system that manages the tickets along with automated email notifications to customers, an FAQ system that effectively educates customers and solves most of the surface level issues without requiring much human efforts, a live chat tool to serve your customers real time, then you must try LiveChatSupport.
It provides details of the number of ongoing chats, the number of leads your business have generated till date, the number of admins or help desk agents being active, the analytics of how your business is performing online on the tool and more.
Analyze the trends of your chats and leads timely through our graph representations.
Our AI-powered chatbot- Live Chat Software is also fed with FAQs, powered with Artificial Intelligence(AI) that would answer and educate most of the customer queries related to your products and service.
Live Chat Software let agents help more customers in less time.
They even provide solutions for home appliances, TV, smart wearable and home theatre.
We help our customers in setup, installation, repair, uninstallation, replacement, damage and other issues.
Your dishwasher malfunctioning, PC hanging, air conditioner not cooling, or is it your electric cooktop/range that is flawed?
Our complete focus on prompt solutions with on-the-spot resolution at home and office offer the best on-time resolution, which would otherwise cost heavily if done on our own with hired technicians.
Best Buy Chat With an Agent Geek chat provides a Money-Back program when your problem doesn’t get solved.
You’ll find our staff to be knowledgeable, friendly, and responsive.
Here are five easy steps that can help you become a better marketer:Understand your product and audience.
There is no better way to fail as a marketer than not to understand either your offering or audience.Every marketer who wants to improve themselves and their results needs to keep in mind the importance of the business’s target audience.
Once you have your marketing bearings straight, you can then move on to finding and implementing strategies and methods that have a real impact.
You can have some growth without innovation, but depending on the industry, you might not be able to sustain that growth without innovating.This is as much true for marketers as it is for product designers and developers.When crafting a strategy, you will need to incorporate components that make it progressive and innovative.
If done incorrectly or without proper planning and execution, you might end up alienating your audience instead of appealing to them.Some parts of your strategy might not work out best for your particular brand, and you cannot do anything about it apart from count your losses and move forward.
But even before you do that, you should identify what you hope to achieve by using those tools.Read up on the kind of results and outcomes you wish to have after using a tool.
It is the best way to answer questions, while business gains more leads and builds trust with customers.
It assists your customers through the purchase, solves their queries and guides them to checkout.
Live chat allows you to instantly interact with your customers and provide the solution to the customer's query and increases the possibility of making the purchase.
Cuts Support CostsLive chat can lower your customer service cost as compared to phone and email services.
Pre-chat Survey Customers visit the website and go if they didn’t receive the solution they want.
So it becomes important to identify returning customers.
Customer support agents are expected to handle more than one inquiry at a time. But is it possible on a phone line?
Well, the answer is No!
So, why don’t you cut the cord and get the phones off the desks?
Well, with live chat software you can handle several inquiry cases over a single support line, simultaneously.
On the phone line consumers are sitting and waiting for support to get connected for more than 10 minutes to hear, “All our support lines are still busy kindly wait for sometime. Thanks.”
Making them irritated and frustrated with the brand. This way the consumer chooses a competitor providing faster and easy to use support systems. Thankfully, live chat software is a great fixer to this problem, when you aren't present to respond.
Smart Businesses are realizing that there is a better way to do business and have started using live chat for everything across the spectrum of sales, marketing, and support. Because of this new channel, they are seeing a tangible return on investment.
