Whether your law firm is a brand-new practice, or you are operating a well-established law firm, a virtual receptionist service in North America can be the key to drive new business, keeping clients satisfied and ensure success within your practice.
Attorneys are busy professionals. Whether you’re in court, attending meetings with clients, preparing briefs & facing heaps of paperwork. You aren’t always at their desk to respond incoming phone calls. That is why hiring a virtual receptionist makes sense. A professional virtual receptionist north america service like Legal Call 24 can deal with incoming calls for a law firm and make sure customers are directed to the right attorney. Here is how a virtual receptionist can help your law firm’s operation.
1) It Fits Your Budget
Hiring a full-time in-house receptionist is expensive. When you consider the resources it takes to interview candidates and the cost of compensation, the total can run upward of $40k or more, depending on experience. Choosing a professional answering service allows you to have a team of qualified receptionists for the fraction of the cost of one in house.
2) Boosts Client Satisfaction
A client calls your law firm, anticipating talking to their attorney, but rather they reach voicemail as their attorney is busy with another customer or in court.
When your law firm choose a virtual receptionist service, it makes sure that person talks to an actual person when their call is answered, and they will feel heard knowing their requests are being handled. Our virtual receptionists can forward phone calls & pass on messages to their right person, enhancing client contentment.
3) It Conveys a Constructive First Impression
Every working professional knows that first impressions matter. Someone who’s calling your law firm for the first time because they require legal help– regardless of what your law firm may specialize in. A virtual receptionist answering your law firm’s phone calls makes your firm look professional and organized. It offers prospective and current clients a positive impression of your company’s everyday operations.
4) It Offers Access to Remote Staff
Attorneys can’t always be at their desk or office, and a virtual receptionist can forward incoming calls to the right lawyer who may be busy in court or holding meetings outside the workplace. This kind of accessibility is critical for clients who require instant help.
Choosing the right answering service for your firm, regardless of size or scale allows for you never to miss a new case, qualifies potential clients, and makes client intake effortless, allowing for you to focus on billable hours. Legal Call 24 is the answer for your firm.
Are you planning to take your business to the next level in customer care?
Working with a live answering service is an excellent way to boost operations while offering 24/7 support to your clients.
With communication solutions for every industry, company size, and service level, it is never been easier to get started.
As technology continues to grow, answering service platforms and capabilities follow suit.
This makes keeping track on your virtual receptionist service a breeze, from call quality to message preciseness to questions regarding your bill.
Or, ask a customer support personnel to guide you through it.Some services let you forward messages directly from your portal as WAV files, document follow up notes and add tags, create login credentials for your workers and allocate particular calls for them to address & track, incorporate your existing appointment calendar, and more.Listen to call recordings:If you are working with a live answering service that provides call recording and you haven’t taken advantage of that feature, then it’s in your client’s best interest to listen to as many calls as possible.
