While browsing a website, questions might arise in people’s mind about your business and how it works. With unlimited options, people don’t have the time to wait for prolonged replies. If they aren’t clear on something then they will move to another website that has more clarity. But with the help of live chat, you can answer those queries in an instant. This is where the appeal of live chats lies. According to research, out of any other customer service channel, live chat has the highest customer satisfaction level.
The world of business is becoming increasingly consumer-centric. Companies are looking for ways to make it user-friendly. To capitalize on this opportunity, lead generation companies are proposing to manage the live support based customer interaction of brands on their behalf. This chat outsource process has lessened the burden of managing and recruiting live chat agents from the shoulders of online portals.
It’s a well-known fact that customer service is an expensive business so strategists are always on a lookout for cheaper options. Live chat is highly cost-efficient, especially when compared with traditional call centers. It does more than allowing customers to get in touch with the seller. It helps increase the satisfaction of customers by making them feel important and giving efficient help. Live chat agents are also more productive than telephone operators as they can handle 2-3 customers at the same time. Since they can manage more clients means that a much smaller team is needed to handle the incoming queries.
Cliffex believes in providing solutions that leave a positive impact on the clients.
We offer live chat support services that provide assistance to clients who are looking for an answer right away.- live chat support services- outsourcing live chat supportAnswering questions live is more than just offering help to our clients.
It also encourages their customers, giving them the feeling that they are in control of what’s happening with their business.live chat can be an important part of your customer service strategy and it does not have to be complicated or expensive!
Hiring a live agent might seem like a tough investment but we guarantee it will make you far greater profits in return!
Here are some additional benefits:Increased conversion rateReduces time on page by 40%Improves site navigation for users who want to get instant assistance about products/services offered on your website *Better customer satisfaction due to live agents being able to handle time-sensitive queries, live chat also ensures that customers are not inconvenienced by waiting for an email reply.We have a team of experts who work round the clock with minimum turnaround times and no travel or accommodation costs!Cliffex offers live chat support services on top of our web design and SEO packages so you can be assured that your website will get maximum visibility for potential buyers in the search engine results pages (SERPs).
We invest in technical updates such as new crawlers and algorithms ensuring we remain up-to-date with SEO developments.
Have you heard of customer support as a profit center?
Are you wondering how that would work?
- Imagine, for a moment, as a support leader you’re receiving requests from senior management to grow your team, rather than cut expenses.
