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Artificial Intelligence: The future of the Travel Industry

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venkat k
Artificial Intelligence: The future of the Travel Industry

Machines may not yet conquer the world, but they are entering our lives and changing for the better. Artificial Intelligence is changing every aspect of our lives. From self-driving cars to talking bots, many examples of AI are in use today. Technology is disruptive to many industries and the travel industry is no exception. Gone are the days when you need to count a travel agent to plan your next vacation. You no longer need to participate in a chain of communications with your agent for your travel arrangements. AI is now infiltrating every aspect of the travel industry. With the help of this technology, you can get a personalized and Artificial intelligent in travel solutions to suit your needs.
Google planes are already taking advantage of AI in predicting flight delays and announcing them in advance of airlines. But this is only part of what AI can do. From data processing to improve customer service, there are many things this technology can accomplish. Let’s look at how AI is revolutionizing the travel industry.

Trip Planning
According to experts, 29 percent of travelers are comfortable letting the computer plan their next trip based on their travel history, but it doesn’t matter who’s planning the trip until 50 percent of travelers answer all their questions. Whether it’s a romantic trip to Paris or you climb Kilimanjaro for the thrill, the computer can plan everything for you. Brands can also give travelers appropriate recommendations based on their needs, using AI technology.
TUI Group and Utrip have already created a personalized trip planning service that asks users to rate their preferences in various categories such as “Food & Drink,” “Nature,” and types through millions of options to offer personalized travel. You get a list of places to visit, activities to try, and more.
You can always add more functionality for a better experience. For people who find it difficult to take the time to plan their next visit, these tools can really help a lot.

Improved customer experience
One of the most exciting applications of AI on the go is helping users online. Customers are reluctant to wait around and chatbots improve the customer experience by answering their queries promptly. With the help of AI, businesses can handle 24 * 7. The demand for smarter hotel rooms is growing. Advanced AI-powered assistants can execute guest requests, provide real-time recommendations, and more. IBM’s Watson Assistant, which focuses on the hospitality and automotive industries, helps hotels to better meet the demand for rooms.
Unlike Alexa, Watson Assistant does not capture user data. So, hotels don’t have to worry about user data. The Cosmopolitan Hotel in Las Vegas has introduced a chatbot called Rose, with a sense of humor. Rose offers recommendations for bars and restaurants within The Cosmopolitan. If you get bored it can even play games with you. There are many other chatbots in hotels around the world, helping customers in many ways.

Data processing and analysis
The applications of AI are not limited to customer service. Artificial intelligence can be used for data collection and analysis. Using this data, different conclusions can be made about customers, pricing strategies, and so on. This allows businesses in the industry to increase conversions and create better business plans.
AI can streamline huge amounts of data quickly and efficiently. The Dorchester Collection hotel chain has begun using AI to figure out what their customers want. The AI system reads thousands of customer reviews online and knows what’s important to customers. This process usually takes days, if not weeks, for a human to perform. AI implementation helps in making strategic decisions about guest behavior and automates many processes to improve business performance.

Productivity increased
Aeromexico uses Facebook Messenger Bot to respond to basic user queries. “Is there a charge to check the bag?” The idea is to meet 80 percent of the recurring user queries. The bot answers questions with 500 simple responses. There is no need for human interaction. Airlines, in general, benefit most from these bots. Lufthansa’s Boat Mildred helps customers find cheap flights. KLM Royal Dutch Airlines also uses AI technology to respond to customer queries such as Twitter, Facebook, etc. This allows airlines to use their workforce for creative tasks that require human attention.

Online reputation management
People trust online reviews more than anything. Therefore, it is important to note what customers say about your business. A negative review can hurt businesses. Using Artificial Intelligence, companies can monitor customer reviews, social media comments and other mentions about the brand. Hotels and airlines can respond to negative feedback, observe trends and get a good idea of what customers want. This can be beneficial in increasing sales and profits.
AI is making our life a lot easier. The day we had to wait in queues at airport check-ins was not far off. The idea is to use AI intelligently so that it helps humans in a variety of tasks in the travel ecosphere without having to replace them.

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