Genesys®, the global leader in cloud customer experience and contact center solutions, has appointed proven technology marketing executive, Joyce Kim, to the company’s leadership team as chief marketing officer (CMO). She succeeds Merijn te Booij, who now serves as general manager (GM) for the company’s new business unit, Employee Engagement Solutions.
As CMO, Kim oversees worldwide marketing for Genesys, reporting to Chief Executive Officer (CEO) Tony Bates, and will play a pivotal role in elevating the company as the undisputed leader in personalized customer experience. She will drive overall marketing strategy and position the company for further growth by building on its market momentum as well as expanding its partner and developer ecosystem. Kim brings more than two decades of technology sector experience to Genesys, with expertise in data-driven digital marketing and executing go-to-market strategies for software solutions leveraging cloud-based enterprise data, communications, artificial intelligence (AI), IoT and more.
Most recently, she was CMO and Chief Digital Officer for Arm, where she helped build a new software as a service (SaaS) business from the ground up and oversaw company-wide digital transformation initiatives. Prior to Arm, Kim led marketing for global brands such as Skype and Skype for Business at Microsoft as well as product partnerships and communications for Chromebooks and Google Hangouts at Google.
“Joyce’s successful track record driving growth and delivering results for global technology companies, combined with her technical, creative and strategic acumen, will be instrumental for Genesys as we take our brand to the next level,” said Bates. “I can’t think of a more exceptional executive than Joyce to help Genesys continue to scale and further advance our leadership in the cloud contact center space.”
“I am thrilled to join the Genesys team at a time when the company is propelling the industry forward by reinventing how organizations connect with their customers through bold new innovations,” said Kim. “Customer data is intrinsically tied to personalization. With its cloud, AI and engagement technologies, Genesys is helping thousands of businesses turn data into actionable insights so they can provide the individualized service needed to build customer trust and loyalty.”
Enhanced Retail Solutions, Inventory Planning and Retail Analytic Specialists serving suppliers, licensors and their retail trading partners, The Retail Marketing Society and The Secured Finance Network announce a Webinar to help retailers and their suppliers maximize their opportunities and minimize their pain during these exceedingly difficult times.The webinar will be held on Thursday, May 20th.
Topics include:Tracking e-comm sales – has a shift taken place?Reviewing store level data – critical when stores start to reopen and you need to manage limited inventoryTracking lost sales & re-forecastingBalancing inventoryUsing demographics and other attributes to determine if their impact on salesManaging riskQMore information and registration are available here.
Companies seeking more retailer-specific COVID-19 resources can find them here or by joining ERS’ LinkedIn Group.“As the expression goes, we are in this together”, says Jim Lewis, Founder and CEO at Enhanced Retail Solutions.
“We want to share our knowledge and experience across many verticals, suppliers and retailers in this webinar”.
Influencer marketing is gaining huge popularity these days.
It is a very effective way to engage the audience and also to explain to them about your brand.
The role of an influencer is irreplaceable and no brand can survive for a longer period without good influencers.
