Before delving into the details of the functioning of any food delivery app, it is essential to understand the various stakeholders involved in the transactions. For any food delivery app, there are three familiar stakeholders. These are the consumers, the restaurants, and the delivery people.
The functioning for all three stakeholders, hence it is essential to understand how does a food delivery app function for them separately.
The consumers are the main revenue stream for the company, so it is imperative how does the food delivery app work for them. The company needs to look into the technicalities of the application along with the variety they are providing to their consumers. The food delivery apps need to be easy to download, use, and navigate through for the consumers. Here are some of the simple steps depicting the consumer’s journey of a single transaction:
Step 1: Register & Make an account
Any food delivery app requires you to make your account. This is important to have a record of your contact details, address book, previous orders, and several other information.
Step 2: Browse through Restaurants
The food delivery app have several restaurant options for consumers. One can browse through the several options and choose the dishes and the restaurants they want to order food from.
Step 3: Check Out!
Once the cart is ready, the consumer can pay via several options available these days. All food delivery app allows the consumers to pay either via online mode of payments or cash on delivery.
Step 4: Track your order
Once the order is placed, the consumers can track their orders from the food delivery app. The tracking system is available in most of the food delivery applications. These are the few steps consumers go through while placing an order from any food delivery app.
