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What is CRM?

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Furkan Yasar
What is CRM?

 

Customer Relationship Management (CRM) is a technology used to manage the relationships and interactions of your entire company with customers and future customers. The goal is simple: to develop business relationships, drive sales and keep your customers happy.

The CRM system helps companies stay connected to customers, streamline processes and increase profitability.

What Does CRM Solution Provide?

A CRM solution helps you focus on your organization's relationships with your customers, individual people, including service users, colleagues or suppliers, including finding new customers, gaining business, and providing support and additional services throughout the relationship.

What teams can use CRM?

A CRM system offers everyone in your company a better way to manage external interactions and relationships that affect success, from sales to customer service, business development to marketing. A CRM tool allows you to keep your current and potential customers' contact information, identify sales opportunities, record service issues, and manage marketing campaigns in one central location. It ensures that the information and records required for each of your customers are instantly available to those who might need them within your company.

It is easy to work together and increase productivity with easy access to visibility and data. Everyone in your company can see how customers communicate, what they buy, when they last purchased, what they paid, and much more. CRM can help companies of all sizes grow their businesses and can be particularly useful for small businesses where teams often need to find ways to do more with less.

How Does CRM Work?

Customer relationship management, also called CRM, solution helps you find new customers, win their business, and organize and make customer and customer information happy by organizing them to help you build stronger relationships and grow your business faster. CRM systems start by collecting a customer's website, email, phone, social media data and more from many sources and channels. It can also automatically retrieve other information, such as the latest news about the company's activity, and store personal information, such as the customer's personal preferences for communication. The CRM tool organizes this information to give you a complete record of individuals and companies in general; so you can better understand your relationship with time.

For more information, visit Prosoftly page!

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