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Recently we saw screenshot that became viral and thought it was free PR to the concerned organization but it might have done some damage to bots and sure they may be heading to file some defamation suit in some courts.Now the story, this organization is into financial services providing payment services.
In the screenshot, the bot greets the users to ask a question and the user responds with a message that “I got scammed” and the bot responds with message ‘Great!’The automated responses may turn weird at times and it may hurt the user more than the actual pain that made him to get in touch via the support portal.
The virtual assistants can help in avoiding human interactions with instant responses and they are available 24/7.
The caveat is on picking right processes that can be enabled with conversational AI via bots.As a start, Bots work without hassles with closed end options, like cancelling an order or track where the shipment currently etc.
and further issues can be escalated to human interventionIt helps in managing enterprise stakeholders and smart workforce management via tools to update vacations, book conference rooms, and record expenses, get policy guideline clarifications etc.The bots also work well for enhancing process efficiency by answering questions based on pre-loaded intelligence like getting clarifications around legal documents, policies, safety guidelines, etc.Bots also do a wonderful job in answering information around processed data, like a quick glimpse of financials, sales figures, competitor information, and equity updates etc.
and can be a wonderful assistant to CXOs.The major places not to leverage bots is around areas constrained by languages, emergency updates/clarifications, and emotionally sensitive areas.The best way gets start with Bot implementation:At OptiSol, we have center of excellence focused on AI and ML services and as part of that practice, we have built voice and text bots across verticals.
We have written this post with the help of Artificial Intelligence experts; let’s have a look at how Fuzzy Logic describes such situations in Artificial Intelligence.
Understanding the latest technology trend will allow people and their businesses to develop opportunities.
Over the last couple of years, it has become increasingly clear that many democratic governments have been taking a closer look at artificial intelligence (AI), both from a policy standpoint and as something to help their economies of the future.
Democracies have many open issues and can move more slowly, and policy is discussed more widely by the population.
Two pieces of news this week have shown the increasing focus on Artificial intelligence in the United States and the European Union (EU).The Brookings Institution has increased its focus on AI, even publishing an interesting book I reviewed earlier this year.
On December 1, Brookings held a webinar on the future of tech antitrust in the Biden administration.
Two of the first companies to operationalize AI were Amazon and Google, both targets for potential antitrust action.
To understand how that could impact the industry, many people are talking about the failed actions against Microsoft a few decades ago.
However, the advent of artificial intelligence (AI) and machine learning (ML) has opened many new opportunities to gain a deeper understanding of data processing.
The growth of artificial intelligence services on the retail market is driven by several factors such as the growing number of Internet users, the increasing adoption of smart devices, the rapid adoption of technological advances across the retail chain, and the increasing adoption of multi-channel or Omni retail strategy.
Offering personalized experience makes customers feel that you care for them and loyalty and customer retention more round training.
You can also monitor the facial expressions to measure customer satisfaction.
This helps retailers make more informed decisions based on common sense and a wide range of historical current and inferred data.
Question decisionAI technology is considered crucial for retail decision-makers.