What are the mandatory requirements to achieve ISO 9001 Certification?

Wonder what your customers think about your services or products?

Unveil it with our customer feedback system.

Delight your customers by taking their feedback.To know more please visit:https://www.fynzo.com/feedback Customer Feedback SoftwareCustomer Feedback Toolonline customer feedbackcustomer feedback systemcustomer feedbackfeedback from customers

Much to the anticipation of marketers, Steve jobs aptly said, “Get closer than ever to your customers, close that you tell them that they need well before they realize it themselves.”

Restaurant finder apps have prevailed since as any service thrives and grows in the market through customer satisfaction.

Periodic feedback from customers helps a business to steer their product or service roadmap to make the changes quickly and not keep trying to figure out what is going wrong through statistical or analytical data.

To resolve this, Mobile App Solution Providers must create an app that is functional, engaging and most importantly provides value to its customers, in order to combat the emerging competition.

Such applications allow organizations to send notifications directly on customer’s mobile via SMS or app push notifications.

Examples of Restaurant Feedback Apps

Customer feedback is nothing but the information provided by all the clients as well as the customers regarding the service they got and how satisfied they are with the service that your business activities have extended to their use.Read more - http://www.getmyappz.com/blog/how-feedback-app-helps-in-customer-satisfaction/ 

Certification helps the Organization in various ways, with the new Quality ISO 9001:2015, Environment ISO 14001:2015 and Safety ISO 45001:2018 standards being aligned it is easier for Organization to streamline their operations meeting the business requirements.Certification helps in Marketing the Organization, It also allows your organization to work with major reputed organizations and take part in the tendering process.

Without certification this would not be possible, Certification is also a requirement for all Government tenders.Quality Certification, ISO 9001:2015 lets the Customers know that the final product has gone through the ISO 9001:2015 requirements and gives the Customer confidence in dealing with your Organization.Safety Certification, ISO 45001:2018 , helps the Statutory and Regulatory bodies know that you have adequate safety processes to meet all compliance requirements as well as keeping the Workers, Visitors safe.

This certification is also required if you have to take part in tenders or work with reputed organizations.Environmental Certification ISO 14001:2015, helps the Organization to minimise their environmental impact while conduction their business operations, the environmental standard also requires organizations to look at the end of life cycle of their products.

Environmental Certification lets your customers know that you are committed to the environment and are a responsible global citizen.This certification is also required if you have to take part in tenders or work with reputed organizations.Some of the main areas which the Standards focus on are as follows Context of the OrganizationIdentifies the reason why the Organization exists, the Values, Mission, and Ethos, of the Organization the technological innovation aspects, the Safety training and awareness provided to its workers, the Environmental training and awareness provided to its workers.

The Certification process helps the Organization in clarifying and meeting the Quality, Environment and Safety aspects of the Context of the Organization.Needs and expectations of the interested partiesThe Quality, Environment and Safety Certification Process helps in identification of the Needs and Expectation of all the Stakeholders in the business, Stakeholders are defined as Internal and External Stakeholders, Internal Stakeholder include the Owners of the business, Employees of the business.External Stakeholders include Customers, Statutory and regulatory bodies, Suppliers, Sub Contractors.Both the needs and expectations of the stakeholders should be identified and plans put in place to meet the needs and expectations of the stakeholders.The plans are regularly reviewed at the time of Management Review Meetings and changes made to the plans if the objectives are not met.The Quality, Environment and Safety Certification look at if the Needs and Expectation of all the Stakeholders are met with respect to the Quality, Environment and Safety requirements.Risk and OpportunityThe Quality, Environment and Safety Certification process wants businesses to identify all the Risks the business faces with respect to Quality, Safety and Environment these risks could include adequate business insurance, economic downturn, key employees leaving, succession planning, safety laws and regulation breaches, environmental laws and regulation breaches, key suppliers closing down the business, key.Once all the risks have been identified then businesses have to put Control Measures in place to mitigate all these risks.The Certification process wants review of control measures to verify its effectiveness.Document ControlThe Quality, Safety and Environmental certification expects that all documents are version controlled, obsolete documents are removed to the obsolete folder.Generally the Quality, Safety and Environment representative is responsible for controlling all the documentation and any changes with respect to the documentation should be approved by the Management representative.In the Document control procedure there should be a reference that all documents are uncontrolled when printed, this ensures that the concerned employee prints out the latest version documents.LeadershipThe Quality, Safety and Environmental certification process expects the top leadership to take a hand on strategic approach in direction and maintenance of the management system, they should provide adequate resources, training take part in Management Review Meetings.

Have adequate communication on all Quality, Safety and Environmental matters.Set up communication systems between management and employees.

Customer service is not limited to delighting the existing customers anymore.

If the response time is higher, customers are more likely to switch to other businesses.A poll conducted by The Social Habit shows that while connecting with the brand for help, 32% expect a response within 30 minutes.

This includes the speed of your agents to initiate a conversation and the time taken by them to resolve the request altogether.How Fast do You Need to Be?The answer is a bit tricky.

Multiple factors impact your average response time, including:Number of steps taken by agents to find customer historyThe difficulty in executing collaborationThe ticket volume to the agent ratioFrequency of issues that take longer to resolveThe communication channels that you’re offeringMajorly, you need to know the communication channels and their average response time to understand the overall customer responsiveness.

Additionally, the same study states that most customers get a resolution within four minutes of speaking with a rep. Live ChatA study shows that the average time taken for a service agent to respond to a customer’s first message is under one minute.

Standardize A Process (And follow it Thoroughly)Another key point to improve your customer responsiveness is to take care of important tasks like customer responses and make sure the response deadlines are met.

Our greatest asset is our customer!

We thank all our customers for giving us an opportunity to provide you with the best services in class.

Have a look at the feedback from our satisfied customers.

Like every other business, the beginning of your journey in the cannabis industry can be fun, exciting, but a little overwhelming.

While these segments offer a large scope for expansion and profitability, they also involve complex regulatory requirements and large capital for establishment.

The regulatory requirements are rather easy to meet in this case.Shortlist a few ideas for your business and conduct a thorough market and field research to understand the opportunities and challenges that lie ahead before you finalize your business idea.Identify The Right Location:  Location is yet another important factor to consider while starting a marijuana business.

Perform market analysis of the user base in the location and existing competition to locate the best places to establish your business.Secondly, choosing a location with favorable cannabis laws can be beneficial to establish a successful venture easily.

The absence of federal regulatory compliance indicates that you need to keep the local laws in mind while deciding on starting a cannabis business.Explore the regulatory policies for the cannabis business of your choice in your local area.

For new business owners, taking the path of least resistance in the cannabis industry could help establish a successful business.