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The Future of Customer Experience with Automated Manufacturing Systems

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The Future of Customer Experience with Automated Manufacturing Systems

Over the decades, manufacturing businesses have been finding new technologies, opportunities, and strategies to improve scalability, boost speed, enhance accuracy, lessen costs, and most importantly, enhance human productivity.

 

In 2020, the pandemic showed us that there are many opportunities and challenges for manufacturing businesses. Discovering the appropriate balance with customers is one of the main challenges that manufacturing companies need to plan.

 

What customer experience future should manufacturing companies prepare for?

 
Automated manufacturing systems are the key to the future of customer experience. With automation, manufacturing companies can focus on a performance-driven approach for customer satisfaction.

It helps in reassessing customer touchpoints on an ongoing basis. Hence, making all the difference in the manufacturing business revenue.

Automation is primarily helpful in the areas where manufacturers struggle to discover enough skilled workers to grow their business. Manufacturing units can accomplish their objectives by using intelligent automation.

Using intelligent automation increases efficiency & throughput. With higher throughput, manufacturing units can produce more products. Hence, more revenue. The best part is that intelligent automation eliminates limited-value and repeated workarounds at a reduced cost.

Automation - The Future of Manufacturing Companies

Manufacturing Automation reduces waste and non-value-add activities to increase production speed, quality and lower costs. With the perks of these automated manufacturing systems, manufacturers of all sizes adopt various forms of automation to increase productivity and reduce cost and response times.

From small manufacturing units looking to improve their production processes to large manufacturing plants currently running entirely by robots, automation is changing the face of manufacturing.

Self-operating plants and manufacturing process automation systems are becoming popular among most manufacturers. More and more manufacturers are adopting automation on a smaller scale in ways that can add value for their businesses.

With automated manufacturing software, manufacturing units can focus on automated and high-level interactions with customers and value technologies like machine learning and natural language processing to understand what the customer is trying to do. Thus, assisting in customer experience.
 

How Automated Manufacturing Software Improves Customer Experience?

 
360 Degree Customer View

With manufacturing automation software, the manufacturers can gain complete insight into their customer data across people and platforms. In practical terms, it means that your customer’s profile is in your CRM software. Everyone from your sales representative to customer service personnel can access the same information.

This smooths the entire process and ensures customers receive personalized experiences every time they interact with your company.
 

An automated manufacturing software solves the inconsistencies by centralizing everything in one place. It gives your unit a dashboard of all the interactions, activities, and relevant info, where everyone gets access to the same and current data.

Improved Customer Service
 
 
One of the main reasons for moving to manufacturing automation is to improve customer service. Customer satisfaction plays a significant role in revenue earning. Retaining customers starts with assuring consistent satisfaction. When it comes to customer service in manufacturing, expectations are high.
 

Organizing customer data is one of the crucial areas where factory automation software improves customer service.

- Intelligent Production Planning

If we talk about future planning, your manufacturing automation software will support all your production planning efforts.
 
 
 

With automated manufacturing systems, you are very well aware of each product ordered and when they were collected. This lets you build a detailed production plan. You can avoid the guesswork and make a plan which products are required and when.

 
Excellent production planning directly improves your bottom line. When you have a detailed automated production plan for the year, you can accurately budget based on similar production costs. And with a decent budget in hand, you can better plan for your business’s future (equipment upgrades, resource hires, and other line items).
 
The Practical Use of Automation in Manufacturing Units
 
- Router Automation with Nesting Software
 
 
If a manufacturing unit makes different parts out of large pieces of material, it knows the importance of using nesting. It helps in lowering the costs by making more efficient use of the material.
 

Usually, manufacturers use third-party nesting software to evaluate how to cut each fabric, but they still need to enter the data into their ERP system manually.

Automating the router with the nesting program reduces the time and expense of this crucial step.

Here are some of the benefits of this nesting automation:

  • Optimized production and labor productivity

  • More effective material utilization

  • Reduced setup times and tool changes

  • Enhanced programming capacity without adding personnel or machinery

  • Real-time information (based on cycle changes). From operations, engineering, material management to sales departments, all the information at one place.

  • Faster and easy migration of material, geometry, quantity, and other vital parameters.

Hence, manufacturing process automation systems are becoming the lookout for all the manufacturing units.

 
Third-Party Software Integration
  

These days automated manufacturing systems have implemented the use of third-party applications. It helps manufacturers simplify specific production processes.

 

A simple example of CAD software justifies how automation can make an already good process even better. So, a third-party software integration helps in:

  • Allowing customers to choose predefined options quickly

  • Enabling self-service pricing, styling, and ordering online

  • Improving speed and accuracy of pricing and quoting

  • Automatically updating pricing throughout the ERP software

Getting Automation Right

Automation typically requires a significant investment in software and machinery. Therefore, it should be addressed from both a strategic and operational perspective. The best practice is to keep in mind an eye toward improving your business today and in the future.

 

To get the ROI, start by picking one problem that reduces your manufacturing process. Define and analyze how an automated manufacturing system can identify and solve the expected return on investment.

 

Understand deeply what improvements the automation has to offer and how it will help your business and customers.

 
 
Automation should meet current needs while offering the flexibility to adapt to anticipated future needs.
 

How can TrackiTT Help in Picking the Solution that Works for you?

TRACKITT is an App Store for manufacturing automation where customers can deploy applications to increase the functionality of their manufacturing ops without changing existing MES/ERP/IoT systems.

 
Our library has solutions for every manufacturing unit, from mobile, desktop, and artificial intelligence applications to robotics.
 
Highlight

With the Supplier Inventory & Shipping Traceability System by TRACKiTT, you can reduce your production downtime and on-hand inventory costs caused due to supplier delays. Track material from your suppliers in real-time and plan production accordingly. Build live dashboards, notifications, and integrations into existing systems to create a connected supply chain that makes your operations.

 

Most of all, we make sure that all your automation aligns with your business and operational strategies.

 

Conclusion:

Every automation should have a particular goal and desired consequence that strengthens your long-term manufacturing business goals. As we advance, automation proposes a powerful tool for staying one step ahead of your competition and serving the best to your customers.
 
 
 
 
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