The contactless era is here.
With the pandemic impacting countless industries around the world, the adaptation and implementation of new ways to function have been of great importance, especially in the travel industry.
There has been an acceleration in the adoption of contactless technologies within the hotel industry, as less physical contact between guests and hotel staff means safer operations for all involved.
Even as things slowly ease into normalcy, contactless technology isn’t going to go away. Consumers have quickly come to embrace the convenience.
80% of travelers have indicated they would download a hotel app if offered.
It’s also a tool for businesses to free up their employees for other tasks.
You have the app; so now what?
A core objective with apps like this is gaining the attention of the guest prior to check in and familiarizing them with the interface of the app.
This can be done by promoting it online through promotions and/or rewards – essentially utilizing any and all platforms that the guest may use to search for more information on the hotel itself prior to arrival.
Promote, promote, promote!
As mentioned, promoting the app successfully can be done in many ways.
This could be by promoting it on the hotel website or running promotions for it on social media.
When promoting it on social media, it is best to entice the guest by mentioning special offers that are exclusively available for app users, encouraging more downloads.
Another notable way of promoting the app would be to mention it on the confirmation email sent to the guest after their booking is completed – stating that it is available for download now.
You can also add an incentive. For example, if they download it prior to their check-in date, they may be entitled to a reward, or something complimentary upon arrival.
Online presence will only go so far, so it is crucial to also catch the guest’s attention at the front desk and inform them of the app and the value it holds.
Ensure that the front desk agents are well versed on the app, and invite the guests to download it, letting them know that all the information they may need during their stay is available at a click of a button on their own phone.
Contactless technology – a staple within the industry
It’s safe to say that contactless technology has become a major player within the hotel industry and will continue to benefit hotels long after the pandemic is over.
Hotel mobile apps offer the best opportunities to connect directly with guests and offer all relevant information in one place, so it’s no wonder why they’re becoming so sought after.
QuickInn – InnQuest’s full featured hotel app, is the way of the future
InnQuest’s QuickInn hotel app allows for key services such as express check-in, keyless entry, property and area details and optional upgrades, all at the touch of one’s fingertips.
With fewer contact points, but the same excellent service they are used to, guests are awarded the luxury of a safe, zero contact stay, while prioritizing the health of both themselves and hotel employees.
By having an app that’s truly interactive, guest engagement is also able to increase significantly. With this app, hotels can communicate efficiently with guests prior to, and during their stay. Guest satisfaction is guaranteed with the press of a button.
This personalized communication tool also allows the opportunity to connect with guests. It also gives hotels many more opportunities to offer upsells throughout the guest’s stay.
GraceSoft’s Easy InnKeeping is an all in one cloud-based hotel management software developed for all types of lodging properties to manage their property from a single software system.
Easy InnKeeping Hotel Management Software:Easy InnKeeping is currently used by hotels, motels, B, inns, resorts, campgrounds, RV parks, condos, serviced apartments & more.Hotel management made easy: Our hotel management system is a one-stop solution, it is a single hotel management software that comes with all types of features that you need to run your hotel business more efficiently.It helps you toSimplify all your daily operations,Improves your revenueMinimize the manual work effortProviding data with high accuracyIn our Easy InnKeeping software, you can manage the complete reservation process of the guests from their reservations to the room housekeeping process.The hotel software combines all aspects of hotel operations into a single application such asReservations management from a calendar viewFront office property management systemOnline booking engineOnline booking engine:The guest can able to book online through the online booking engine for their preferred date & time.Also, the front desk manager can able to book the rooms through the online PMS systemOTA IntegrationOur hotel software is integrated with top OTA distribution channels like Bookingcom, Expedia & Airbnb.
You can sell your rooms through these top channels all over the world.Email Marketing & Customer relationship manager:Manage all your customer details & your email marketing activities in this software, you can able to create a separate reservation letter to notify the guest's check-ins and check-outs.
Also, you can send marketing letters to the guest to inform the latest offers in your hotel.POS Integration:Using this feature you can manage restaurants, gift shops, spa & more.Easy innKeeping is an all in one hotel software to manage your property, it integrates with all types of hospitality needs to manage.
In Capterra’s comparison on top hotel management software for hotel chains, Easy InnKeeping holds the No.1 position.
GraceSoft is the hotel software provider for more than 20 years.Other Benefits:Live Demo14 days free trial24X7 supportFor more info:Visit: https://www.gracesoft.com/hotel-management-softwareContact No - 1-713-981-5300 (USA)E-mail - [email protected]
