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Choosing the Right Complaint Management Solution Even the best customer service organizations that possess several highly satisfied customers receive customer complaints daily.

The purpose of this team is to achieve customer satisfaction.As one of the best tech support companies, we, at Sapizon Technologies, possess an efficient complaint management system.

We tend to customer complaints comprehensively and provide them with the necessary assistance.

Here is a run-down for you:Lack of Integration in Systems:The systems supporting the complaints process are often outdated, inflexible, and lacking integration.

As a result, glaring customer service issues, product flaws, and bad information can go undetected for unacceptably long periods.Apart from the fact that this drives customer dissatisfaction, it also opens up feedback loops that will disconnect the company from its customers and eventually create a big competitive gap.Poor and Ineffective Communication:Workflow issues can cause inconsistencies in communication where the proper procedure is poorly defined.

Ineffective communication leads to the agents getting confused and mismanaging customer complaints.Ultimately, agents are left to interpret complaint procedures subjectively and the customer experience becomes inconsistent and unsatisfying.Overcoming the Challenges:To overcome these common customer complaint challenges and turn them into a source of competitive advantage, customer support organizations look to implement a complaint management system with a few important aspects in mind such as:Integrated Software System:The support team at leading organizations will look to form a single interface covering the entire complaint management lifecycle.

The last one year has been quite memorable for the healthcare IT sector.

There have been massive changes in the ways which healthcare is administered, both in care and financial perspective, but the biggest one has been the incredible innovations in medical devices and software.As a result, healthcare IT companies have recorded considerable growth.

In fact, a recent report by Markets and Markets indicates that the North American IT market is projected to reach $104 billion by 2020 at an annual growth of 13.5% between 2015 and 2020.The majority of this growth is attributed to the increasing adoption of numerous healthcare IT solutions from firms like True North to healthcare practices, with the aim of meeting the strict regulatory requirements for patient safety and care.Also, the growing need to curb the rising healthcare costs and improve the quality of healthcare services offered while maintaining the operational efficiency of the healthcare facilities have also contributed to the innovations.Furthermore, as these changes take place, many healthcare practices are increasingly embracing EMR consulting as a sure way of streamlining their healthcare technology.The following are some of the amazing healthcare technology innovations that have taken place in the last 12 months or so.Advances in prostheticsThis innovation aims to assist people with amputations with neutrally control prosthetic limbs.

The goal of this innovation is to help people continue to do their normal duties and improve the quality of their life.Program developments in this innovation may have major impacts on patients with medical amputations, spinal cord injuries and neurological diseases.

However, a major challenge in this program is creating an interface that directly matches our nervous system.Robotic nurse assistantThis is one of the most amazing innovations ever in human history.

These robots vary from full robots like Robot for Interactive Body Assistance (RIBA) to assisted hardware like the Hybrid Assistive Limb (HAL) robot suits.RIBA is the first robot ever to lift or set a real human from or to bed or wheelchair.

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The global Integrated Systems Market is projected to exhibit double-digit growth during the forecast period (2016-2024).

This may be attributed to substantial demand for abridged deployments and lower number of standalone solutions.

The shift from mainframe systems to internet computing has altered the way consumers buy, build and deliver technology.Integrated systems are easily managed through a single console leading to lesser operational expenditure.

These advantages along with the escalating need to reexamine data center infrastructure are fueling market growth.However, high deployment costs are a major challenge to widespread adoption of such systems in the coming years.

The integrated systems market is segmented on the basis of services, end-users, products, and regions.Browse Details of Report @ https://www.hexaresearch.com/research-report/integrated-systems-market/Services are divided into consulting, maintenance & support, and integration & installation.

End-users comprise defense & energy, manufacturing, healthcare, retail, educational institutes, information technology & telecommunication systems, and BFSI (Banking, Financial Services, & Insurance).Retail and manufacturing are estimated to experience robust growth in the eight years ahead.

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