What is Housekeeping and Front Office?
Housekeeping is that department in the hotel, which is actively involved in cleaning, laundering, cooking, maintaining the stores, etc. in the hotel.
Front Office is the department that is involved in reception, solving queries and complaints of the guests, sales & marketing, etc.
Both the departments are the main representatives of the Hotel. The reputation of the Hotel directly depends on how proficiently is work performed by both the departments, as every visitor expects the premises to be pleasant, well-decorated, hygienic, clean and most importantly good service.
All the departments in the Hotel Management are interlinked and equally important in the functioning of the Hotel. With the co-operation and co-ordination of the departments using efficient ways of communication, Hotel can run smoothly.
Role of Housekeeping in detail:
Housekeeping is the operational department of the Hotel and plays a vital role in the various functions of the hotel like:
- The management should ensure that maximum efficiency is achieved for the comfort and care of the Guests, for the smooth running of the Hotel.
- The department should take care that Guests will get a pleasant welcoming atmosphere in the Hotel.
- Ensure that the role of each department is performed proficiently and the cleanliness is well maintained.
- To check and provide that the linens in all the areas like restaurants, rooms, banquet hall, etc, and also maintain the inventory of all.
- Make sure that the laundering of all the things is running efficiently and check the requirements for the same.
- Take care of the landscaped areas of the Hotel and maintain the floral decoration also.
- Maintaining the inventory for the uniform of the staff. Etc.
Role of Front Office:
Front Office Department is the department which is indirectly in touch with the customers, they are the representative of the Hotel and customers can communicate with them about any queries and problems.
- The Front Office department is responsible for creating a positive environment by greeting clients and talking politely with them.
- The executives have to answer the phone calls and solve the queries by redirecting the calls to the appropriate department.
- Maintaining, organizing, and updating files and records, when required.
- Handling the incoming and outgoing mails of the hotel.
- Take care of the Office and its types of equipment like printers, computers, etc.
- Organizing and maintaining the invoices and also issuing invoices. Etc.
Housekeeping in Co-ordination with Front Office:
As mentioned earlier, all the departments in the Hotel are equally responsible for the smooth running of the Hotel. Rooms are the main concern for both Front Office and Housekeeping department, and with proper communication proper exchanging of the Information about the room status is an important task for both departments. The Front office management, which maintains the records of the arrival of the guests is the responsible department that should convey the housekeeping department well in advance so that the Housekeeping department should be prepared a day before. As the duties of the Housekeeping are finished then only the Front office department can assign the rooms to the new guests. In this way, the coordination between both the departments is an essential part of the functioning of the Hotel.
In Hotels, every night a report is generated called the night report, which has a record of the occupancy of the rooms, according to that report the cleaning is scheduled to the room for the next day which is occupied by the Hospitality department. After Check out of the Guests, the front office releases the notification to the Housekeeping department; the cleaning of that room is kept in top priority, to make that room immediately available for sale. For ensuring the efficient rooming of the guests, both departments are responsible for reporting the status of the room, which can be under repair, out of order, etc.
As the unoccupied rooms are cleaned, the attendant from the Housekeeping Department informs the Front Office department, and then the status of the room is updated as ‘Vacant’. In this way, the flow of information is performed in the Hotel and with the Coordination of the Housekeeping department and Front Office Department the functioning of the Hotel is done smoothly.
Scope and Future Housekeeping and Front Office:
The scope of the Housekeeping and the Front Office is never-ending, as the number of Hotels and resorts is tremendously huge in number. People need to travel for work and sometimes on vacations also; a good Hospitality department is a basic requirement for any Hotel. Housekeeping and Front Office are the backbones of the Hospitality industry and they are paying a good amount to them also.
Housekeeping and Front Office professionals are highly in demand in the Top Hotels of India, malls, offices, etc.
Job Prospects in Front Office:
- Customer Service.
- Receptionist.
- Front Office Operator.
- Front Office Executive.
- Front office staff.
Job Prospects in Housekeeping:
- Laundryman.
- Linen Keeper.
- Kitchen Maid.
- Tailor, etc.
The scope of both Housekeeping and Front Office is huge, and if you have pursued any course in this field then this is a good earning option for you. Not much of studies and the academic score are required for this field, however, you can earn a good salary.
Diploma in Housekeeping and Front Office:
Diploma in Housekeeping and Front Office is short duration course of one year, in which you will get to learn everything about the responsibilities of the department, how to tackle any problem during duty and some subjects that will polish your personality and communication skills.
At GH Raisoni University, Amravati with the industry experts, you will be going to learn deeply about Hospitality management.
Some of you might know this in the fragments of front-desk office, catering, housekeeping, laundry & workforce management.
Let us take you through everything that you should know before checking out admission at the best hotel management colleges in Maharashtra.
The learning and training program is very effective here, as it includes all 4 vertices:- Food and Beverages- Lodging- Travel & Tourism- RecreationThe university is known for its degree and diploma courses which are listed below.
Degree Courses: - Bachelors of Art in culinary arts- Bachelors of Science in hospitality studiesDiploma Courses: - Diploma in housekeeping & front office- Diploma in food culinary cooking- Diploma in bakery and confectionary cooking- Diploma in event management- Diploma in hair styling and skin treatment and studio management- Diploma in naturopathy and yogaApart from the degree and diploma course, the university is famous for its short term courses and every year these are taken up by many to try their interests in the field.
If you are inclined to take admission in any hotel management institute, maybe, you should consider checking this feature to make your course interesting and learning easy!Practice sessions: Training is essential for learning and to make sure that you have understood a practice.
Since the hotel industry works on perfecting your skills and communication, this is the sweet spot to cover.
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