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Supply Chain Solutions Ensuring Last-Mile Delivery of eCommerce Business

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Brian Burell
Supply Chain Solutions Ensuring Last-Mile Delivery of eCommerce Business

Long-distance carriers deliver products from an intermediary shipping center to their final destination. But as simple as it sounds, a lot can go wrong in this phase, which not only leads to increased costs but also undermines trust and negatively impacts your brand.

The final mile and last mile refer to the final delivery stage. Using the last mile in eCommerce can make the difference between a positive customer experience and a return. Not delivering packages on time increases return rates dramatically, and poor last mile in eCommerce delivery harms the brand reputation. The best eCommerce delivery schedules will fail if shippers fail to account for this critical part of the journey, adding more cargo to consumers, increasing profitability.

In 2020, the global supply chain management market was valued at 15.85 billion USD and is expected to reach almost 31 billion USD by 2026, according to the Statista report.

Here are some of the main problems that eCommerce businesses due to flawed supply chain:

Return of orders subsequently increase in logistics costs:

Order cancellations are common in eCommerce, but one of the main reasons customers return orders is an error in the last mile delivery process. Be it late deliveries, inability to track packages accurately, delivery of damaged items, and improper placement of packages – all of these can contribute to more returns. These incidents usually occur due to negligence of eCommerce companies or lack of modern technology. As more and more customers return orders, logistics costs increase, affecting market share and customer loyalty.

Return order to origin:

Salespeople face a significant problem when it comes to “return to origin”. This means that if the delivery is not successful, the order will be returned to the seller. This can happen due to an incorrect address, no one available to deliver, customer refusing to accept an order, etc. This adds additional costs for re-shipping.

Unable to meet growing demands:

With the advent of faster connectivity of the internet, the demand for eCommerce is proliferating. This is another segment where last-mile deliveries run into obstacles. The 3PL Partner Implementation Center can be far from the delivery location. The relationship between them can affect the speed of delivery. Companies like Flipkart and Amazon are trying to solve this problem by working with local retailers and setting up collection points where customers can pick up orders. The further away the location is, the more difficult it is to make it to the last-mile deliveries successful.

To know more - https://katalysttech.com/blog/supply-chain-solutions-ensuring-last-mile-delivery-of-ecommerce-business/

 
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Brian Burell
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