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CX INDUSTRY UPDATE | AI IS THE FUTURE OF CX | BLACKCHAIR

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Blackchair
CX INDUSTRY UPDATE | AI IS THE FUTURE OF CX | BLACKCHAIR

AI is going to play a crucial role in contact centers and will be integral in technical operations and customer service.

The growth of AI in CX management and customer service

Cortical announced the release of Contract Intelligence 4.5, an AI software that automates searches, extracts, classifies, and compares key information from structured and unstructured documents, making it easier to manage and structure information.

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