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Khoros, the award-winning leader in digital-first customer engagement software and services, today announced that it has been recognized with a 2021 Tech Cares Award by TrustRadius. The annual award celebrates B2B technology companies that have gone above and beyond to provide strong Corporate Social Responsibility (CSR) with a focus on volunteerism, robust diversity, equity & inclusion programs, charitable donations and fundraising, workplace culture, and demonstrable support for environment sustainability.
“In 2020, we committed to elevating our diversity, inclusion, and corporate responsibility efforts, and since then, we’ve accomplished so much. From hiring a dynamic Director of DE&I to launching our Khoros Social Responsibility (KSR) Program, as well as leveraging technology to help our customers foster safer digital communities — I’m very proud of the progress we’ve made. While we know there is still more to do, we will let this award serve as inspiration to continue going the extra mile to do what’s right,” said Mike O’Donnell, Chief Talent Officer at Khoros.
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Hour One, a video creation platform powered by AI and photoreal presenters, today announced the launch of Reals: a first-of-its-kind self-serve digital presenter creation platform designed to help businesses develop and create more engaging content through video storytelling. Recent years have seen content-driven customer engagement become a central growth driver for businesses of all sizes. As a part of this, video in particular has proven to be a powerful tool, utilized at every stage of the customer journey – from customer outreach and ongoing engagement, to onboarding. This has set the stage for dynamic-video, adapting and optimizing itself in-context and enabling businesses to fully capitalize on the use of videos, making them even more personal and tailored to their continuously evolving needs and goals. Enter Reals.
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In this article, we will discuss the top five best practices to engage and keep your customers loyal. By offering rewards, discounts, or exclusive perks to loyal customers, you incentivize them to continue doing business with your company. Actively seek customer feedback and use it to improve your products, services, and overall customer experience. Use customer feedback as a valuable source of information to refine your offerings and enhance the customer experience. Invest in understanding your customers, provide stellar customer service, and offer incentives that keep them coming back.
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