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Getting Invalid TLS/SSL Certificate Error? Here’s how to resolve it.

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Lily Evans
Getting Invalid TLS/SSL Certificate Error? Here’s how to resolve it.

There are several questions that might be running into your mind when you see the Invalid TLS/SSL Certificate error on your screen. It's possible you're wondering what an invalid certificate means, if the site has been hacked, if you've done something wrong, and how to resolve the problem as quickly as possible. Typically, this problem arises shortly after you install your new SSL certificate. It's natural to be concerned about a situation like this. But, you don’t have to worry anymore because it’s not something that cannot be resolved. You can easily get rid of the issue using the proper resolution methods. At times, invalid TLS/SSL certificate issues might result in Error 2107 in QuickBooks Payroll. Read the entire blog to get a better understanding of the issue and how to fix it using the simple troubleshooting methods. 


Do you need quick assistance with Invalid TLS/SSL Certificate error? Our professionals are ready to provide you with the greatest possible support in the shortest amount of time.


What Do You Mean by Invalid TLS/SSL?

Before moving further, it is essential that you must know what invalid TLS/SSL means and when it appears. You might get an Invalid certificate issue when your browser fails to validate your certificate. A validation failure simply indicates that your company’s identity is still not verified, which is the same as having no SSL certificate at all. Now that you are well aware of what invalid TLS/SSL is, move further to find out the reasons and troubleshooting solutions. 


What are the reasons behind Invalid TLS/SSL error?

Once you get to know about the causes that might trigger Invalid TLS/SSL error, you can easily fix it. To get you aware of all such reasons, we have listed some of them below:

  • Misconfiguration of Certificates:- Misconfiguration of Certificates is one of the most common reason that might lead to an invalid SSL/TLS error during installation. In case, you have made any mistakes during the installation of certificates then there is no way for the browser to verify your business identity property.
  • Domain Mismatch:- There might be a verification problem if the domain of your site differs from the domain for which the certificate has been issued .Thus, the browser will start throwing the SSL/TLS error on the screen. 
  • Break in the chain of trust:- TLS/SSL error will undoubtedly occur if the certificate's chain of trust is broken. The break-in chain of trust happens whenever the identity of the certificate issuer cannot be validated, either because its certificate has expired or for any other reason.
  • Inappropriate System’s Date and Time:- The TLS/SSL certificates are issued for a year (or more). But, if the system’s date and time are inappropriate, it won’t fall into the validity period for which the certificate has been issued. As a consequence of the verification, you will get an error message.


Here’s how to rectify the Invalid SSL /TLS Certificate Error

Below we have listed some of the simple troubleshooting solutions to resolve the Invalid SSL/TLS Certificate error. 


  1.  Verify Your System’s Date and Time:- Initially, you are supposed to look for the system’s date and time. If you find that it is incorrect, fix it as soon as possible. If you are still getting the same error, you must try to load the sites on to check whether they are running fine or throwing the same error. On getting the same error, proceed further towards the next solution.
  2. Verify For Configuration Errors:- The next step is to look at whether you have done something wrong at the time of installation of the certificate or not. To do so, use the online tool i.e., “Why No Padlock,” to check your site’s SSL installation for common certificate installation issues. On checking, it will tell you about the mistakes that you have made at the time of installation and that’s preventing your site from showing that much-needed gray padlock of SSL security. In addition to this, it also assists you with the solutions to fix the error.
  3. Check For domain Mismatch:- The domain for which the certificate was issued should be double-checked. Suppose it was issued for a domain that isn't the same as yours. In that case, you'll need to obtain a new certificate produced for your part to avoid the annoying invalid security certificate error. You can use this tutorial to help you solve the problem.


Summing It Up!!

Hopefully, we assure you that the aforementioned solutions will help you in resolving invalid SSL/TLS error. Also, it helps in preventing error 2107 in QuickBooks Payroll. For any further query, feel free to contact our experts.


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