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The state of enterprise chatbots - Wipro

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harry
The state of enterprise chatbots - Wipro

Chatbots have been around in the market for a while now, but with added capabilities of Artificial Intelligence (AI), Machine Learning and Natural Language Models, the applicability of these chatbots in enterprise scenarios has been boosted significantly. With these added capabilities, enterprises are entering the era of ‘Smarter Cognitive Assistants’ from the traditional ‘Dumb Scripted Chatbots’. The smarter cognitive assistants add value with a simplified process and reduced SLA, reduction in overhead costs, superior experience and boost in productivity.

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