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The dynamics of ‘Discounting’: Why should it be avoided.

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The dynamics of ‘Discounting’: Why should it be avoided.


Everyone wants growth. Business plans and strategies are designed in line with what growth is desired. Customer engagement programs, visibility, promotion, etc are budgeted to reach the objective. These are then downloaded to the entire system so that everyone is prepared to meet the goal. According to me these and many other are the various methods that companies take to drive the business to growth. As long as companies take decisions that do not disturb the price, it’s okay but the moment they start discounting, things fall apart.


Being a market entry strategist, with the clients that I have worked with, I have always advised them ‘never to discount a brand’. Yet, I see so many companies who use these resorts to meet short term business targets by jeopardizing the long-term vision of the business. This article will talk in detail about my views and opinion on discounting.


There is a particular set of people in the business of sales who do not understand anything but discounts. They are victims of the so-called sales targets. Without having a deeper knowledge of how discounts works, only to get to the volumes they end up convincing the management to give discounts (sometimes deep discount). The result is that they get a good chunk of orders from the market, give them to the distributor who then raises primary order to the company, and sales number increase, resulting in targets being met. This is usually followed by a wine and dine party in celebration that the number was achieved. That’s short-term. Now let us look at what are the long-term consequence of this strategy.


Business starts as normal the next month but this time the numbers do not happen. The monthly meeting is done justifying how discounting helped in getting the sales up. Based on past records and data (depends on how you analyse it), the management can see that how discounting had increased the business in that particular month. Being convinced the management now sets a quarterly budget for discounts. The happy sales team now works on the same phenomenon of taking the orders, billing the distributor, and reaching the numbers. The first month goes well. However, what seemed easy in the first month becomes a little difficult in the second month and very difficult in the third month. Somehow, because of the limited knowledge, they are unable to foresee that they have caused damage that is beyond repair.


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