Presently, businesses across all the industry verticals are experiencing a seismic shift with changing technological innovations. It has become difficult for businesses to maintain pace with the digital revolution. That’s where cloud technology turned out as a trendsetter in the modern tech industry. Cloud strategies help businesses to enhance profitability, scalability, sustainability, and more.
However, stepping in with cloud computing technology trends without an efficient system in place is difficult. Here Salesforce cloud and Microsoft cloud solutions are boons for businesses irrespective of the industry verticals they belong to.
Salesforce is a cloud-based CRM platform that provides a bouquet of software, third-party apps, and systems that help industries to grow and prosper by manifolds. The globally recognized platform has helped businesses with sales intelligence, marketing automation, smart customer support, enhanced collaboration, seamless task management, and more
Let’s discuss individually how each platform helps different industries transform by leveraging cloud technology.
How Salesforce cloud benefiting different industries?
- Healthcare industry
Salesforce solution for the healthcare industry has re-imagined the way patient care is delivered and strengthened the relationship between doctors and patients with personalized care. The easily accessible EHR keeps doctors well-informed about the patient’s health status that helps them provide precise treatment. Automated workflows (auto-send reports) and AI-based recommendations enable doctors and patients to know the variations in health status so that proactive decisions are taken timely.
- Manufacturing industry
With a lot of activities going on in the manufacturing industry from raw material procurement to the production line, it’s difficult to simplify and streamline them efficiently. Salesforce solution helps in automating job scheduling and planning that helps the workforce to perform their tasks efficiently and time-inexpensively.
Salesforce manages inventory level with auto-replenishment by setting safe stock levels so that production never halts due to insufficient material. Also, multiple channels and various operations are better managed with AI-based solutions that enable seamless information flow.
- Banking and financial industry
Salesforce BFSI is helping the banking industry to engage customers with insightful customer journeys. It enables retail banks to deliver a digital experience that customers get while meeting with a banker. The relationship with premier customers is taken to the next level with smarter services delivered with data intelligence. The mortgage services are simplified with instant access to information in one place. What’s more? The single view of customers’ business level and personal level help sales associates extend the conversation to their financial needs.
Salesforce financial services help the sales team to manage the pipeline with internal and third-party data. The proactive suggestions, strategic opportunities, and goal-based planning provided by the connected platform help in dealing with customers with a customer-centric approach. Loan application processing becomes a breeze with a complete view of finances.
- Retail industry
Salesforce solution has sped up retail transformation in the digital-first world. Salesforce for the retail industry unite teams, personalize sales, enhance marketing strategy and deliver consistent experience everywhere. The integrated platform eliminating all the silos among the cross-departmental team helps in improving relationships with customers and increasing loyalty.
Delivering the right message to the right customer at the right time helps in engaging the customers at the right moment which keeps the customer coming. Multichannel customer service improves customer interactions and customer satisfaction. If you want to modernize the retail store with Salesforce solution, Salesforce consulting services from a reliable Salesforce consulting company helps you how to move ahead.
- FMCG industry
Salesforce cloud is playing a vital role in improving FMCG business growth and nurturing relationships among all the stakeholders involved. The Salesforce solutions improve the collaboration among all the departments and channels. Understanding customers is the king of this consumer-focused industry, Salesforce solutions deliver a wow experience to the customers by providing the right information to the right customer at the right time.
- Education industry
Salesforce cloud for the education industry connecting students, teachers, and alumni irrespective of location and time. The education cloud helps academic institutions to get a 360-degree of the students that in turn allows them to engage them in a tailored fashion with proactive suggestions. The connected experience delivery improves student interactions.
How is Microsoft cloud bringing a bunch of advantages to various industries?
- Healthcare industry
Microsoft cloud for the healthcare industry is transforming the healthcare journey with improved patient engagement through enhanced health team collaboration and health data insights.
The solution enables delivering connected patient experiences with virtual health care services and personalized care services driven by patient insights (Analysis of 360-degree view of data). The computer-assisted physician documentation, virtual assistant capabilities, and speech recognition capabilities boost clinician productivity as they can get patients’ notes at their convenience.
Remote patient monitoring and care team collaboration uplift healthcare team productivity as it simplifies workflow management and accelerates the decision-making process. It ensures critical data security and privacy following the compliances adhered to by the nation’s government such as HIPPA.
- Manufacturing industry
Microsoft cloud for the manufacturing industry meets various needs of the manufacturers such as empowering the workforce with integrated communication and collaboration tools that make data access and sharing easier. Microsoft cloud also helps in detecting and identifying the changes in the environment externally such as regulatory changes, supply chain disruption, and process innovation.
Proactive identification boosts agility within the manufacturing process while ensuring the security of the system. Microsoft Dynamics 365 supply chain improves supply chain resilience with improved visibility into the supply chain, control over stocks, improved asset uptime, and accelerated time-to-market the product. Digital process innovation and customer engagement benefit manufacturers a lot.
- Banking and finance industry
Microsoft cloud reimagines banking by unveiling new opportunities through unique business models. It helps banks to better manage risk across the enterprise with deep insights. With core banking platform modernization, real-time payments and new revenue stream generation become feasible. The solution is robust enough to combat financial crimes and ensure the system remains secure and protected.
Connecting disparate systems, the 360-degree view of customers’ data helps in better understanding the customers and delivering personalized experiences. The unified customer profile and personalized interactions are the by-products of the same. Be the bank and financial institution that your customers love leveraging Microsoft consulting services.
- Retail industry
Microsoft cloud solution is tailored for retailers helping them accelerate their business growth by maximizing the value of their data. The unified customer profile provides valuable customer insights across the shopping journey. Shopper and operation analytics unlock real-time insights from connected data and customers’ shopping behavior.
Intelligent fraud detection features using adaptive AI technology to identify patterns and prevent fraud takes place through returns, discounts, account takeovers, or bots. Marketing automation facilitated for ecommerce using customers data that boosts ad revenue thereby creating a high-margin revenue stream.
- Education industry
Microsoft Cloud for higher education is modernizing the education campus by securely storing customers’ data in one place, which streamlines operations and students’ experience. The Microsoft cloud platform is created with a student-centered approach to serve students better by harnessing students’ data.
It empowers educators with collaboration tools for learning, research, and work purposes. Centralized file management, student performance tracking, and built-in security help in engaging the students at scale.
How can a Consulting Partner help your industry to reap the advantage of Microsoft cloud and Salesforce solutions?
Salesforce cloud and Microsoft cloud solutions are the world’s leading cloud solution providers that have helped businesses of every industry to increase their productivity and revenue by a great margin.
Businesses can’t make the most out of the solutions unless they don’t know which offerings from the cloud solution provider perfectly meet their business needs. Post-identification, the businesses need solution customization to ensure it syncs well with the existing system and business processes. Not to forget, the post-sales support and maintenance services ensure your business continuously reaps the advantage of cloud solutions.
All these services are provided by AIMDek from consulting, customization, and implementation to support and maintenance services. Being Salesforce consulting partner and Microsoft consulting partner, AIMDek provides aforementioned services to make sure your business outgrows, outperforms, and outdo the competition with cloud solution in 2023. Get connected with AIMDek consultants to know which cloud solution fulfills your business needs and accelerates growth.
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