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Last Mile Delivery - Problems, Challenges and Solutions

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Radaro

The logistics industry is booming, and with it comes a rising demand for efficient and faster last-mile delivery. These days, customers want more transparency and precision when tracking their parcels or orders from the warehouse to their address. Businesses also want the same benefits to oversee their drivers and ensure excellent customer service.

 

Recognising the common problems and challenges in last-mile deliveries is a step to finding the right solutions. These deliveries aim to deliver a package to the customer as quickly and efficiently as possible. However, while customers want fast and free deliveries, last-mile jobs are also the most time-consuming and expensive aspect of the supply chain, taking up to 53% of overall shipping costs. Plus, inefficiencies in the process can lead to higher delivery costs.

 

Below are the problems that can impact a last mile delivery:

 

·    High costs

·    Failed Deliveries

·    Lack of transparency

·    Ineffective granular tracking

·    Inefficient route optimisation and routing

·    Unpredictability during transit

·    Outdated delivery technologies and tools

·    Lack of better delivery infrastructure

 

Complications caused by the COVID-19 pandemic

 

The pandemic caused lockdowns that increased e-commerce buying and drove the need for businesses to deliver as fast as they could. This further increased the challenges in last-mile deliveries. In addition, businesses had to adhere to new sanitation procedures, hygienic guidelines, health check procedures, and other standards, forcing them to adjust their delivery operations to ensure compliance and guarantee customer safety.

 

Poor communication issues

 

Most last mile delivery problems are caused by miscommunication between different delivery stakeholders. This particularly impacts businesses that rely on physical infrastructure (transport systems or warehouses) and 3PLs to cut costs. However, problems occur when warehouse managers lack transparency in their inventory, resulting in delays.

 

Overcoming these problems

 

The best way to overcome logistics challenges is by implementing a modern last mile delivery platform that offers real-time information. This enhances transparency between businesses and customers with real-time visibility and offers more visibility and control over in-house fleet and 3PL services with up-to-the-minute tracking. Additionally, the platform should provide precise analytics to improve business operations and driver performance.

 

Discover the best platform.

 

Radaro can help you overcome all these challenges associated with last-mile deliveries. This AI-optimised delivery management platform offers real-time insights while reducing operational costs, whether you use third-party service providers or an in-house team. Book a demo at Radaro.com.au to learn more!

 

About the Author:

 

Radaro, a leading name in the logistics and transport management industry, offers cutting-edge solutions to streamline your operations. With their advanced transport management and delivery software, Radaro provides efficient services like route optimisation, last-mile delivery route optimisation, and comprehensive logistics solutions. Their enterprise resource planning software ensures seamless coordination, making them the go-to choice for businesses seeking to enhance their delivery and transportation processes. Whether it's freight management or furniture delivery, Radaro's innovative technology caters to diverse needs. Their commitment to excellence and a track record of success make them a trusted partner in the logistics and transportation sector.


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