Few people knew about apps when Apple opened its App Store in 2008. Nowadays we use these lightweight programs every day while App Store alone offers over 2 billion apps. But what if I told you that just around the corner there is yet another revolution the likes of which we haven’t seen for almost a decade? Chatbots are often called the new apps. And just like apps, a lot of them are going to fail. Join us in a three-part series that will provide you with all the information needed to create your own successful chatbot.
Read the full article here and you will know:
- What is a chatbot
- What lies ahead for chatbots
- How you can use it to grow your business
- How to develop a chatbot if you don't have coding skills.
Artificial Intelligence (AI) is radically changing all types of business, and chatbots, powered by AI, are becoming a viable customer service channel.
A well-developed chatbots offer a customer experience (CX) in which customers can’t tell if they are communicating with a human being or a computer.
However, these systems (including Siri and Alexa) have come a long way and continue to improve.
Here are four ways that AI and chatbots create a great impact on customer service and the world of CX:
Customer service is about convenience, which includes customer service 24 hours a day, 7 days a week.
As mentioned above, if chatbot detects that the customer is angry, angry or frustrated, it will transfer the interaction to the person without problems to take responsibility and terminate the client’s help.
Messaging app plays a very important role in the day to day life. and therefore the main players in the niche have a large number of users and large revenue since there are numerous monetization strategies to try.
Get guidance from a mobile app development company if you want to develop your own app idea on how to create a chat app like WhatsApp
Primarily WhatsApp is a messenger service built on smartphones, depending on the internet connection or mobile phone data.
Instant messengers are usually cheaper than the SMS services, and some chat apps work on low-cost subscription models but the majority of them are free.
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