Hodusoft pvt ltd
If the contact center software is at the heart of call center operations then the skill mapped automatic call distribution (ACD) feature is the core of the software and can be leveraged to give customers a fine experience in addition to optimizing agent usage.
AI is making inroads virtually everywhere and CC solutions are not immune.
Skill mapping and agent availability
Setting up a simple skill mapping routine coupled to agent availability is the simplest thing but not without shortcomings.
Using AI can be of help.
This, of course, depends on availability.
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Hodusoft pvt ltd
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