Want to reduce the chance of having a negative review on social media?
It would be nice to know immediately what your customer/s thought about their experience with your services or products?
Not sure if your team is responding to customer needs on a timely basis?
Would it be nice to know how your employee’s view your management team?
If these questions resonate with you, then we have a possible solution for your organization. A way to capture feedback “Real Time”, and notify your management team immediately when a customer service opportunity exists and prior to their experience being posted on a Social media site.
Introducing RavenCSI the fully customizable, fast and easy to use web based and mobile friendly customer/employee feedback system.
Surveying is one of the important method to find out the feedback from your customer. Survey provides unbiased opinion which can be used to improve the product/services. Surveys are best to get opinion from employees also. This way, company can get the feedback from employees on improving company initiatives and fix problems for better productivity.
Today there are many survey tools available in the market. However, I found RavenCSI is different from others and offers more easy to use approach. They offer ready-made surveys for various sector withe possible questions. One can modify questions as per the requirements. RavenCSI online survey tool offers useful features that makes it is for us to get the information instead of spending more hours on research.
Another important factor that I would like to share is that RavenCSI survey results are not accessible for everyone. They have very stringent role based access that will help in maintaining at most confidentiality.
With RavenCSI you will have the ability to respond to a customer’s or employee’s request and provide service recovery closer to the experience.
Click here to find out more or email or call to schedule a quick demo.
https://ravencsi.com/
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