So, what makes employee experience the No.1 concern in bettering customer service?
Well, employees, especially the front-line staff, serve not just as a medium of engagement between the product and the customers but also represent your brand and the philosophy behind your brand – how your employees treat customers is a fair reflection of how you treat them.
With that being said, what can brands do to fix the employee experience?
1. Collect Feedback Constantly
“Don’t forget to survey the internal customer! Sometimes their ideas and feedback can make the biggest difference.” Shep Hyken, Customer Service Expert and Best Selling Author.
Improve the Employee Experience by listening to your ‘Internal Customers’.
There’s no better way to keep your employees in the game, motivated and inspired round the clock, than by encouraging them to give their honest feedback on how they feel they’re being treated. Asking for honest feedback not only creates a culture of complete transparency within the organization, but it gives employees the room to innovate and bring a fresh perspective, that of the customers’ onto the decision table, since your employees interact with them all the time.
2. Care for your employees
Are your employees able to balance their work life and family life? Or are the working hours burning them out? It so happens that in many workplaces, employees spend more time in the office than with their loved ones. Therefore, the responsibility to take care of employees – attending to their needs and keeping their motivation levels from up – falls solely on the employers’ shoulders.
A meaningful employer-employee relationship is crucial to retain your best employees in the long run. Virgin takes care of its employees in fine fashion. Those who become new parents are given one full year of paid leave!
“If you take care of your employees, they will take care of your business.” Richard Branson, CEO of Virgin. Now that’s something to make people want to work FOR you!
3. Create a dazzling work environment
Companies have found designing the ideal work environment that entices employees to come to work, one of the hardest things while improving the employee experience. After all, as employees spend the majority of their time in office it’s quintessential that you take their comfort into the equation, when designing the office layout. This is Facebook’s office in Palo Alto, California. Source
While it’s a completely understood that not every company can recreate a Facebook-like or Google-like environment, the point is to design an environment that your employees look forward to working in every single day, where they are happy enjoying the work that they do, despite all the pressure and the added challenges that come with it.
Jazz up the ambience a notch! Play some good music and induct some form of recreation every day. Doing so, there is every chance that your workplace becomes more pull than push.
Ultimately, it will be your workforce’s duty to deal with customers, their troubles, worries, complaints on a day to day basis. That being said, duty becomes responsibility when your employees sense that you care for them and treat them with love and respect. Always keep in mind that employees are your most valuable asset. Keep them happy and they’ll not only give their best at work but also proudly safeguard the name of your brand.
https://cloudcherry.com/blog/employee-experience-is-critical/
Return on Investment (ROI) is a fairly simple tool which helps determine an investment's performance but is a valuable asset in the long run.
Factors Influencing ROI:ROI is influenced by some of the vital factors such as the initial investment, loans, overheads, mortgages, and taxes.
This is the reason ROI provides only a partial picture of the investment and might not be a perfect meter of its performance.For ROI calculation on your property, there are some of the main costs involved that you should know:Acquisition costsThese are the costs incurred when you acquired the property you now want to sell.Cost of the property – You paid this price to the seller for the property in question.Stamp Duty and Registration Charges –You paid this to the Registration and Stamp Department of the State at the time of purchase of the propertyBrokerage - This is also known as the commission, you have paid to broker for his facilities when at the time of first purchasing of the property.
Operational costsThese are the costs incurred during the time you possessed the property.Maintenance charges –if the property is a flat in a housing society, you have had paid maintenance charges to the respective housing society.Property taxes - As an owner of the property, you pay this tax to the particular municipal corporation for the maintenance of utilities and civic set-up, like water, electricity, roads, etc.
of your neighbourhood.Repair and renovation costs - These include any expenditures made towards maintenances and refurbishments, like changing the plumbing in the washroom, redesigning the kitchen, and repainting the house, etc.
Selling costsThese are the expenses you may have to incur while selling your property.Brokerage - The commission charges you have to pay to the broker for helping you sell the concerned property.Advertisement - Expenses for printing ads in newspapers, or contributing to the premium package of an online property listing portal.
When getting an oil change in Surrey, one of the important things that you need to consider is what kind of oil to get.
Some cars require synthetic oil when getting an Oil Change in Surrey and that can be a tad more expensive than traditional oils.
Why Is It Better for Your Car?
Because the base oil used has a higher quality, it is less likely to go through oxidation.
With conventional oil, cars can only last for 3,000 to 5,000 miles in between an oil change in Surrey while with synthetic oil, that can go as high up as7,500 to 20,000 miles.
It depends on the brand of oil as well as the driver’s driving style.
For many businesses, the paper is just such a habit.
We can’t help it- so many business practices are ingrained, imprinted on our subconscious, that we don’t even think about them, it just happens.
Entire industries developed to handle the printing, distribution, and storage of paper documents.
FedEx was founded on the idea of getting paper to and from customers overnight!
Gradually we moved into the digital age, becoming less and less paper-based.
Years of paper files pertaining to almost everything may be sitting in boxes somewhere in an off-site facility, expensive to store and difficult to access.It IS the 21st Century.
Social media marketing in UAE is possibly one of the best method to connect to your goal clients and establish a sense of consider to your logo.
Even small enterprise marketers can hire some of social media marketing agencies in UAE who provide a number of services to fit their precise person consumer requirements.
This is in particular essential given the reality that extra consumers now depend upon SM to locate facts about products and services, which in turn, has brought about a tremendous growth in on line searches.When planning social media marketing in UAE , you must take note of the specific target marketplace in your corporation's website or online presence.
Each of those websites has their own awesome set of demographics, that can vary with the aid of u .
It has the very best monthly energetic consumer matter inside the global.
While some corporations have selected to recognition their efforts on businesses positioned in Dubai, it's also essential to take a more in-depth take a look at the demographics of customers in different cities.For example, Twitter customers are notably younger than customers on Facebook, in order that they represent a much younger market than older clients.
Some form of customer retention plan is required for all salons if they want to succeed in the longer run.
Traditional marketing and retention policies include punch cards, invitations, exclusive memberships for classes by experts along with good customer service.
Many countries have still not eased the lockdown restrictions, so depending on your location, you might be prohibited from opening your salon.Even if your salon has returned to business as usual, the usual hustle and bustle are not expected so soon.
you have a bunch of customers that paid you a visit 1 month back.
Make a common template and send it to people with similar demographic/ psychographic attributes.
scratch and win or Shake & Reveal discounts are some games that your target audience might enjoy even get hooked on.
PDF bear tool is an online tool or operating device that can allow you to access through your desktop, laptops, or tablets.
With this tool’s help, you can merge different PDF files into one PDF file that helps you in several ways.
Steps To Merge PDF FilesYou will find that PDF Bear is one of the most convenient ways to merge multiple PDF files.
But you have a limited option to combine multiple files into one PDF file.
You just have to follow two or three steps to merge multiple PDF files.
Some More Information About PDF BearWeb-Based PDF Merger ToolIt is an online tool that allows users to use them on any platform.
