What drives better Employees Performance at Work?

The adept and certified Salesforce experts at Cloud Analogy have the expertise in Salesforce Consulting Services and Integration is one of their forte. One of these Integration projects that the experts have worked on is that of integration of Nodejs to Salesforce for the client Telmatics. We have created a Salesforce org for the reports to be generated. The HTML page at the backend has created Login and Select buttons as well as Select options. It is the Select option that enables the user to choose from a picklist of reports in Salesforce. In this post, we will try to provide insights on the solution that we provided to this client. But, first we must throw some light on “What is Telmatics ?”. About Telmatics Telmatics is a tool that enhances employee engagement – with little effort from managers. It offers visibility of performance data – that’s what motivates the employees. So, it is about providing a platform – based on an interactive leaderboard platform that is gamified for the achievement of targets or milestones. This is a platform that drives accelerated employee performance that has indicators to motivate with ABB (Activity-based behaviours.) In this project, we created  Login Button, using an HTML page and Get Records Button. With the Select option, the user can choose any of the reports which are present in the Salesforce Org. Here we are providing a solution to the end client to get their records in Reports and Dashboard format. First. Let us delve into the client requirements. The Client RequirementsThe client has the following requirements:.

They bring customers to the company, improve its returns, and boost its profit numbers.

If employees are happy and satisfied with and at work, it will enhance their will to perform their duties, ultimately leading to a boost in their productivity.

If an immensely talented worker gets paid less than what he deserves, he might feel demotivated with work and not give his all to it.

This leads to a rise in the enterprise’s personnel turnover, which is a bad reputation.The answers to all the unanswered employee-related questions lie in and within retention.

In simple terms, it is known as the efforts put in by a company not to let go of their skilled personnel.High staff turnover in an organization means constant workforce and management changes, which might lead to an increase in conflicts and reductions in their morale and their expectations from top management.

However, all of this seems like an effortless task to tackle if you have retention strategies set up because your staff will bring you success, and doing everything you can to make sure they don’t leave will be advantageous for you in the end.You can achieve the same by keeping in mind the tips and tricks given below in this article.Strategies To Follow To Improve Your Retention NumbersGiven below are a few tricks you can follow to better your workforce retention-Offer Appraisals And RewardsThe greatest and the most vital tool to make your staff stay is to provide them with the right amount of recognition and praise they are entitled to.

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When employees are engaged with their work, they’re more fulfilled and more motivated.

That ultimately leads to higher productivity.

Develop engagement strategies and use the online employee engagement survey to seek meaningful data.

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Departments are usually divided into profit centers and cost centers in the business world.

Due to limited funding, businesses often distribute more money from their budget to areas that are profit centers.This often puts the customer service teams in a situation where they are left overworked and underpaid.

Concluding, customer service ROI should be a standard measurement for every team.WHAT IS THE RETURN ON INVESTMENT (ROI)?The Return On Investment (ROI) is a measurement method that compares earnings to the expenditure of a company.

ROI can be calculated using a simple formula [(Profit — Expenditure)/Expenditure] x 100.Let’s assume, a company invested $100 in customer service and, in return, made a profit of $150.

Let’s say a company employs a sales executive for $1000 a month, and in return, he brings revenue of $5000, now this is a great return.

This would not have been possible without customer service, which here aided in marketing.HOW TO MEASURE CUSTOMER SERVICE ROI?Based on these ways, you can measure customer service ROI.Decide Your Team Approach and Customer Actions.Prepare a proper plan.