When voice technology began to emerge in 2011 with the launch of Siri, nobody could imagine that this innovation would be the driver for tech innovation. Nearly eight years later, the marketer estimates that one in every 6 Americans has a smart speaker (Google Home, Amazon Echo) and that by 2020, nearly 100 million smartphone users will use voice assistants.
Brands like Amazon and Google are fueling this trend as they compete for market share. Voice interfaces are growing at an exponential rate across all industries, from healthcare to banking, as companies are racing to release their voice technology integrations to meet consumer demand.
7 key predictions for voice in 2020 in AI
#Streamlined Conversations
Both Google and Amazon recently announced that they don’t need to use the words “wake” repeatedly. Earlier, two helpers relied on the awakening word (Alexa or OK, Google) to start a new conversation. For instance, “Alexa, what’s the current temperature at the entrance thermostat?”.
And then the voice assistant must say “Alexa” again before requesting “set the thermostat in the hallway to 23 degrees”. “Alexa, what’s the current temperature at the thermostat in the hallway?” It is more convenient and natural for the user to say. And then say “Set the thermostat in my hallway to 23 degrees” without needing a wake-up word again, now it’s possible.
USM is a pioneer in providing AI & ML solutions that suit’s your business needs and help to grow your customer base. To know more about our application development services visit our website https://www.usmsystems.com
Users use voice assistants in specific locations, usually when doing multi-tasking and when using them, either alone or in a group of people. Having devices that can understand these contextual factors will make communication with these devices more convenient and efficient, but it also shows that the developers behind the technology aim to provide a more user-centric experience.
#Compatibility and Integration
When it comes to integrating voice technology with other products, Amazon is ahead of the game. Those who use Alexa are aware of the fact that the Voice Assistant is already integrated with a wide range of products, including Samsung Family Hub refrigerators. Google has finally caught up and announced Google Assistant Connect. The idea behind this technology is that manufacturers create custom devices that serve specific functions and are integrated with the assistant.
To read,How to build an excellent voice assistant app like Siri?
In 2020, we will see a greater interest in the development of voice-enabled devices. This includes the rise of mid-range devices: devices that have some auxiliary functionality but not fully smart speakers. Instead, they communicate with your phone via your smart speaker, display or Bluetooth, where processing takes place on those devices. Amazon is already well on its way with an Alexa-enabled wall clock.
#Search behaviors change
Voice search is in the spotlight. Voice visibility will undoubtedly be a challenge. There is no visual interface with voice assistants. Users cannot see or touch the voice interface unless they are connected to the Alexa or Google Assistant app. Search behaviors, see a big change. If tech research firm Juniper Research is correct, voice-based ad revenues will reach $ 19 billion by 2022, thanks in large part to the rise of voice search apps on mobile devices.
Brands that are transforming touchpoints into listening points are now changing, and organic search is the primary way for brands to gain visibility. ComScore data revealed that 50% of all search will be by voice tech by 2020.
As voice search is gaining in popularity, advertising agencies and marketers expect Google and Amazon to open up their platforms to additional forms of paid messaging.
#Personalized experiences
Voice assistants continue to offer more personalized experiences while enhancing the difference between voices. Google Home can support up to six user accounts and identify unique voices, which allows Google Home users to customize many features. Customers may ask, “What’s on my calendar today?” Or “Tell me about my day?”, and the assistant will specify travel times, weather, and news information for individual users.
It also includes nicknames, office locations, payment information, and linked accounts such as Google Play, Spotify, and Netflix. Similarly, for those who use Alexa, “Learn My Voice” allows users to create unique voice profiles so that the technology can identify who they are talking to for more personalized experiences.
#Voice Push Notifications
We have previously discussed the method of using user-centric push notifications as a tool to engage users with your app, while Voice Technology provides a unique way to deliver push notifications. As a way to increase user engagement and retention, push notifications to remind users of the app, and display relevant messages to the user.
Now both Google Assistant and Amazon’s Alexa allow the user to start speaking notifications for any compatible third-party app, and users can listen to the notifications rather than read them. These notifications are usually related to calendar appointments or new content from the main features.
#Touch Interaction
CES 2019 continues to prove that voice and visual displays are integrated into a seamless experience. This year Google demonstrated what is known as the Ink Screen. This display can show weather, local traffic information, or calendar events. Adding visual and voice capabilities together allow users to communicate more with the helper.
#Security becomes a focus
Forty-one percent of voice assistant users are concerned about trust and confidentiality, according to a report from Microsoft. With the news of Google, I / O, and Amazon: MARS Meetings announce that assistants must be able to plan the entire evening.
For example, find local cinema time, buy tickets, book a restaurant reservation and schedule an Uber, payment concerns and sensitive information. Invoice payments, in particular, make it more secure and convenient for customers to make purchases. Speaker verification and ID are also paramount as part of the voice assistant experience.
Since their evolution, chatbots have grown from delivering linear, scripted user experiences to providing unsupervised and contextually-aware engagement.One of the earliest chatbots created at the MIT Artificial Intelligence Laboratory, Eliza interacted using scripts and leveraged pattern matching and substitution technology.
It had no built-in provision for contextualizing events.
Like Eliza, many first-generation, rule-based chatbots were used for answering simple FAQs.
Such chatbots did not leverage automated, machine-learning technology and required 6-9 months to train manually.
Moreover, training them was an ongoing process, and the entire investment did not deliver the requisite ROI.Over time, as customers and employees started demanding interactive, real-time, and personalized omnichannel engagement, organizations needed sophisticated AI-enabled chatbots to meet their expectations.
Consequently, chatbots evolved to conversational AI with powerful capabilities, including machine learning, natural language processing (NLP), intent extraction, and sentiment analysis.Let’s understand further.
The conversation is one of the main factors which is responsible for driving sales in the modern business world.
For your customers, it is imperative to ask some questions that they have about products and services.
So, there should be someone who will be able to answer these questions, make recommendations, and provide a personalized experience to your customers.So, in this world where conversations are the driving factor for commerce, chatbots are increasingly gaining popularity due to the important benefits that it provides.About 71% of the people are currently using chatbots to solve their problems when it comes to online purchases.Here, let's discuss about chatbots and understand why investing in chatbot development services would be great for the business of yours.
The text above is a summary, you can read the full article here.
Serviceform Use predictive customer service to save thousands of work hours and give high-quality service to your customers.
Utilize our banking chatbots and dynamic forms that are built for security.
Why are chatbots important?A chatbot is often described as one of the most sophisticated and hopeful expressions of interaction between humans and machines.
At the same time, they provide new opportunities for companies to improve the customer engagement process and operational efficiency by reducing the typical cost of customer service.
By enhancing machine learning and natural language processing, AI-powered chatbots can understand the purpose behind your customers’ requests, calculate their entire conversation history, and interact with their questions in a natural, human way.If you’re currently using a standard chatbot and want to upgrade to an AI-powered one, we’ve put together a list of the best AI chatbots for 2019.
A pre-trained Watson assistant with content in your specific industry can understand your historical chat or call logs, search for answers in your knowledge base, ask customers for more clarity, send them to human representatives, and even give you training recommendations for improvement.
Bold 360AI Chatbot — Bold 360Trusted by customers like Intuit, Edible Arrangements, and Vodafone, Bold 360 has patented its own natural language processing technology that helps brands build chatbots that understand your customers’ intent without the need for keyword matching and learn how to provide the most accurate answers.Bold 360’s conversational AI can understand complex language, remember the context of the entire conversation, and reply to users with natural responses.
You can build Rulai Chatbot from scratch with its drag-and-drop design console, and let its AI suit your customers, or you can run a pre-trained chatbot that delivers data from your specific industry.4.
From maximizing advertisement relevance to customizing user experience, the benefits of applied sciences and advanced data analytics have become more apparent as industries adopt data-driven approaches to create new competitive advantages.
In this article, we focus on companies in the insurance industry that are implementing applications of data science to deliver efficient, risk-adjusted solutions by detecting fraudulent activity and providing a personalized customer experience.
The best place to start is by looking at some of the technological trends being used by insurance companies today.Growing Trends in the Insurance IndustryCustomer Experience & Coverage PersonalizationWith access to a customer’s behavioral, geographic, social, and account data, AI-enabled chatbots can provide seamless, automated, and personalized buying experiences.
The study shows that 73% of respondents indicated that by 2022, it will still be the leading use of AI in companies.Behavioral-Based Policy PricingIn the auto insurance industry, we are seeing ubiquitous IoT sensors provide personalized data to pricing platforms, allowing safer drivers to be rewarded by paying less for auto insurance (known as usage-based insurance).
These techniques have expanded beyond auto insurance, and we are now seeing health & dental insurance companies also use IoT sensors that provide people who maintain a healthier lifestyle with a lower rate for insurance.
This company provides a smart toothbrush to every customer and monitors their oral health, while using this information to support a dental insurance plan.
The technology today is up to the point where the human can talk to a virtual assistant on a computer and command it to do various tasks.
Popular VUI apps are Amazon Alexa, Microsoft Cortana, Apple Siri, and Yandex Alisa.
However, you can tell you’re the virtual assistant on your phone to dial the emergency number so that people can come to where you are quickly and save you.Understand What a Local is saying while travellingYou can ask your virtual assistant to translate for you if you travel to a foreign country and you don’t know how to speak the language of the native people.
All you need to do is to let the foreigner speak into the microphone of your device and it will translate it into the language you can understand.
For example, you are working in the office and you can’t spend time on your phone keep searching for movie times.
In this case, you can tell the virtual assistant to look for the movie time so that you can make your decision and book the ticket online.Help You To Read Your Email MessagesThe virtual assistant on your VUI app can also go through your email and read out aloud the messages.
