Customer Experience Company Genesys Named in the Gartner’s List

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Customer Experience Company Genesys Named in the Gartner’s List

Genesys^®, the global leader in cloud customer experience and contact center solutions, has been positioned by Gartner, Inc. as a Leader in the 2020 Magic Quadrant for Contact Center as a Service¹. The company placed furthest overall for completeness of vision.

“Today, organizations are accelerating their cloud strategies to manage the exceedingly digital nature of business and rising consumer expectations. Genesys Cloud™ delivers the agility, ease and the flexibility needed to design their own customer experiences to provide highly personalized service,” said Olivier Jouve, executive vice president and general manager, Genesys Cloud. “We believe our ability to continuously innovate and address emerging market needs is the reason we leapt ahead on vision and were named a Leader in the Gartner report.”

As organizations respond to the current landscape and shift their priorities, Genesys is experiencing a surge in Genesys Cloud platform adoption from businesses across the world. In fact, 60% of its top 50 customers are multinational organizations, and the platform is in use in more than 70 countries, driven in part by support from the company’s expansive partner ecosystem. In addition, many of the world’s emerging category leaders run on Genesys Cloud with the top 30 alone handling hundreds of millions of customer interactions annually.

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This section includes a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.Get more information on "Global Customer Experience Management Research Report" by requesting FREE Sample Copy at https://www.valuemarketresearch.com/contact/customer-experience-management-market/download-sampleMarket SegmentationThe broad Customer Experience Management has been sub-grouped into the Analytical Tools, TouchPoint Type, Deployment, End-User and Region.

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