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eCommerce Trends For 2021

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Sarah Hollenbeck
eCommerce Trends For 2021

Do you have any idea of how many websites are currently live? While the number may seem infinite, there actually are plenty of estimates floating around out there. One of the most recent estimates states that there are likely over 1.1 billion websites online, meaning that if you are trying to make a business, there is a lot of competition.

Though depending on the type of business you want to open, you may have a lot less competition than over 1 billion sites. But that doesn't mean you shouldn't take the time to get to know your audience and work to serve them the best experience possible. After all, over 80% of consumers are willing to turn away from a brand they love after just one bad online experience.

To keep this from happening to your business, and ensure that your customers always have a good experience with your brand, you need to get a good grasp on how the eCommerce industry has evolved over the past few years. Luckily, the team at WebsiteSetup has put together a great guide on all the eCommerce statistics you need to know. Check out some of the statistics below and head over to their site for 80+ stats and trends you need to know.

  • Just one bad experience with a brand can mean a lost customer, as at least 84% of consumers are willing to walk away from a brand if they experienced bad service.
  • U.S. eCommerce sales hit $794.5 billion over 2020, a 32% bump from 2019's sales.
  • The eCommerce industry is expected to have over 450,000 jobs by 2026.
  • WordPress, a CMS platform, powers 39.5% of all websites currently live.
  • Almost all (95%) of all purchases will be done online by 2040.
  • 68% of consumers trust a brand more if they can talk to a customer service team rather than a bot.
  • Shopify websites jumped by 62% over one month during spring 2020.
  • In 2021, 2.14 billion consumers will make an online purchase.
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Sarah Hollenbeck
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