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AI-powered Chatbot, the smart PLM support tool

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PLM Nordic
AI-powered Chatbot, the smart PLM support tool
What is a Chatbot?

A conversational tool developed to enhance customer support experience by providing live support. Have you heard of Siri, Alexa, and Cortana, some of the leading chatbots? They responsible for bettering customer relations for their respective brands with personalized live support.

Although, chatbots today are smart, proactive, and provide live support, they come with their share of caveats.

Many times, chatbots are unable to understand the problem and ask multiple questions, while not giving a suitable solution, wasting user’s time. Hence, users prefer speaking to human support but, even this transfer is delayed in some cases, where the natural process requires the user to converse with a Chatbot service. These pain points were reiterated in a survey that we undertook a few weeks ago. You can view the results here.

For more details visit https://plmnordic.wordpress.com/2021/06/29/ai-powered-chatbot/

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