Are you still oscillating between whether to deploy a chatbot or not, even when 57% of the consumers are interested in chatbots because of their instant response? (Hubspot Research, 2017). Not to exaggerate but the artificially intelligent & customer experience enhancer systems, including Chabot application development, have taken the world by storm.
In the past 2 years, chatbots have increasingly gained popularity because of their ability to stimulate real-time conversations. They can emulate communication in contextual scenarios ranging from solving customer queries to delivering weather reports. That’s why chatbot app development services are highly popular these days.
Read more: How Chatbot Technology Impacts the Healthcare Business
The Complete Guide to Developing a Chatbot
Why is a chatbot important? According to Business Insider, 80% of businesses are planning to incorporate chatbots by the year 2020. The impact is going to be huge and as soon as businesses learn the ins and outs of the process, the better they will be able to reap its benefits.
Here’s a simple guide deconstructing the process of how to develop a chatbot.
Determine the Chatbot’s Objective
The initial stage calls for knowing what problem the chatbot is going to solve. This allows identifying opportunities & deciding where chatbots can automate the process and where it can augment the process. Being able to determine the objective allows understanding whether you need to utilize rule-based approach or machine learning in the chatbot development solutions process.
Determine the Client’s Objective
Understand what specific needs the client is trying to fulfill with the chatbot. This will lead to developing a contextual communication framework to meet the client’s long-term goals. Does the client want to install a chatbot just to solve user queries or offer them information as well? Listing out these goals will help a custom software application development company develop a better conversational structure for the user.
Developing an Effective Conversation
Designing an effective conversation is the most important stage in the process of developing a chatbot for any chatbot app development company. Evaluate whether it’s going to be a text-based chatbot or voice-based. As chatbots don’t understand in isolation, designing an open-ended conversation will enhance user experience. This comes from creating a proper context & an emotionally rich conversation from which the chatbots can pick useful information & respond to the user.
Integrating Chat Data
The chatbot conversation needs to be integrated with the previous discourse to clearly understand & express the intent. The bot needs to recognize slot values for each sentence & proper integration will help you develop the chatbot into an effective communication agent.
Selecting the Platform
Determining the perfect platform can augment your chatbot capabilities. Select from a pool of platforms that work not only for the client but works in favor of the user. Few services that can be leveraged for developing a chatbot include Microsoft bot frameworks & Api.ai whereas developing chatbot platforms include Chatfuel, Slack, and Discord, among countless others.
Testing & Launch
The final stage is to initiate testing with human testers for a real-user experience. Iterate through a proper testing sequence to find out the bugs & correct the errors. It is essential that at the testing stage, the experience is as close as the actual user will get. Under proper supervision, deploy the chatbot in the system and monitor its performance. Adjustments may have to be made in logic classification & manipulations to be done as new user sentences are compounded in the chatbot conversation framework.
According to Grand View Research, the global chatbot market will touch $1.23 billion by the year 2025. Chatbots are the future and this data may actually be an understatement if we glance at the advancements in Artificial Intelligence to enhance customer experience using custom software development services.
The process of developing a chatbot is hassle-free these days with expert programmers & designers who understand that customer experience is in deliberate need of chatbots. Are you ready to provide this service to your users?
Here are some CASE STUDIES of Chatbot Application
