Zoho CRM is one of the best-enriched customer relationship software available in the market which will help your business build substantial customer relationships. Zoho CRM is a secure and user-friendly software that integrates well with desired software, enabling customization.
Zoho CRM is one of the most cost-effective small business CRM programs focused on Small and Mid-size businesses that offers almost all of the key functionalities of leading Customer management applications at a fraction of the cost. Zoho is an effective CRM tool that helps streamline your organization-wide sales, marketing, customer support, and inventory management functions in a single system.
Leverage ZOHO CRM to automate and increase your sales productivity, and better service to customers resulting in an increase in sales and service revenue.
ZOHO customer relationship management software offers the following key module.
Zoho CRM Implementation Services :
1.Sales Force Automation – Lead management, Customer management, Account management, etc
2.Marketing Automation –Campaigns, Templates etc
3.Contact management
4.Order management
5.Inventory management
6.Customer Support
7.Vendor management
8.Activity management
9.Workflow Automation
10.Website Integration
11.Billing and Payment Management
12.CRM Analytics and Reporting
ZOHO CRM is an integrated, multichannel CRM that can be accessed on the web or on your mobile that can be integrated seamlessly with your website, google apps, Microsoft exchange etc
Why GooHepto for Zoho?
GooHepto specializes in CRM implementations and our ZOHO CRM implementation services enable customers to jumpstart their business CRM deployments with minimal deployment time. We leverage our vast Zoho CRM experience to map your business and customer management requirements on the software, to enable you to leverage the ZOHO CRM to suit your business requirements. We deploy, customize and train your key personnel to get you instantly started on CRM and understand that a lot of Zoho CRM deployments fail due to incorrect mapping of your business requirements on the system, too much automation and complexity being introduced, which results in an unfriendly application which the sales team does not understand or want to use. We ensure that your Zoho CRM application is simple and in alignment with your business processes, and is a handy tool for your sales team, increasing their efficiency!
At Endive Software, we understand the requirements of any industry from a customer relationship aspect to building a led CRM Development that can be efficiently combined with other applications.
We are helping little, medium and big businesses to achieve more with the latest technology by giving with CRM software customization, CRM development services, CRM integration development, and CRM implementation solutions.
The role of CRM in pharmaceutical industry
Assessment procedures, quality system, data security, transfer of information, data collection, and the documentation process are often under the spotlight in the industry.
The Indian pharmaceutical sector is export driven and faces challenges in the form of new regulations, competition in various markets around the world. Without proper technical support, the attempt to remain ahead in the race remains impractical.
The sector needs better tools for managing operations and engaging with customers, partners, regulators, etc.
With a custom CRM, handling data about medication trials, compliance issues, manufacturing techniques and sharing the same with prospective clients in various parts of the world becomes easy.
It is used as a tool that enhances your business’ relationship with improved customer service and communication.Undeniable Benefits of building and implementing custom CRM software are proved by different statistics and researches:In 2027, CRM revenues are expected to shoot up to $114,4 billion because of its remarkable growth and development in recent years.
Companies in different industries such as technology, business services, retail, banking, security, and media have improved sales by 29% after implementing CRM (Source: Salesforce)CRM Magazine reports that 91% of businesses with over 11 employees now use CRM.Capterra’s research shows that 65% of companies start using a CRM system in the first five years of their business.According to another report, customer retention and satisfaction rates increase by 47% thanks to using CRM.Before we start discussing how to build custom CRM software, we need to figure out what types of CRM are there and try to recognize which one suits your business best of all.Types of CRM Software1.
This also oversees different things such as:Contact Management wherein managing contact details, history, and records are easily accessible.Lead Scoring helps you understand and nurture leads for more success.Sales Team Automation making the tasks for the team easily distributed.Marketing Automation helps drive your business to leads and potential customers.2.
Analytical CRMs – is the key to making great business decisions through its ability to gather, organize, and analyze the data of customers and sales.
The following is what makes up Analytical CRM:Data Mining uses all statistical information at hand and analyzes the patterns and relationships of these statistics to your data.Cross-selling and Upselling through insights you have gathered from customers’ purchase history and behavior.Buyer Persona Building is having the information and customer data that helps you understand your customer more.
In return, this improves sales and marketing strategies.Sales Forecasting with data analyzation, helps your business predict future demands.Attribution having all the information you need; this lets you know how to keep your customers’ loyalty.3.
