Ever visited a website with those little chat boxes that pop up in the right-bottom corner? They typically show messages like “Hi, I’m Sean, I’m here to help.”
Have you ever wondered if there’s really a man named Sean sending hundreds of messages to visitors each day? Well, thankfully, Sean doesn’t have to, because there’s a chatbot who does this work.
So what is chatbot? Today, we will help you demystify chatbot technology and find the right chatbot development company.
What is Chatbot?
Chatbots are computer programs with a persona. Their sole purpose is to stimulate conversation with human users.
You can find a chatbot at the bottom of most websites, popping up to ask you if you need any help or support.
You can also find chatbots on messaging platforms such as FB Messenger and Skype. You can also find them on native apps when you visit the “customer support and services” section.
Today, most eCommerce apps use chatbots to enhance the user experience. Suppose you have recently used an eCommerce app and engaged in conversation regarding your order or replacement. In that case, there’s a good chance you have spoken to a chatbot at least during the initial phases of the conversation.
Chatbot development companies have been working on AI-driven chatbots that mimic human conversations. Every customer or visitor wants prompt answers if they have a question. If your business doesn’t have the resource to provide 24/7 customer support service, AI chatbot platforms can help you out.
What Are Some Popular Chatbots?
Casper
Casper the friendly ghost is old news. Casper is the company that has come up with Insomnobot3000, a chatbot to help people with insomnia or chronic sleeplessness.
The idea is to help the person feel less alone during the wee hours of the night.
Disney
Are you a true crime lover? Then the chatbot from Disney is the one you should be checking out.
Disney has targeted the bot towards younger audiences (think PG13), who have a love for Disney characters and a knack for solving mysteries.
Marvel
Recently, Marvel introduced a chatbot with the “persona” of Star-Lord (Peter Quill) from Guardians of the Galaxy. Although the responses are currently a little limited, it’s tons of fun for the fans of the Marvel Universe.
Chatbot development companies are focusing on humanizing the responses chatbots provide to existing and potential customers. These responses go beyond providing order IDs and verifying existing orders.
Companies are using chatbot development tools to provide realistic conversation partners to website visitors. Let’s see how the following companies are doing it.
Sephora
Sephora has outdone itself with its unique and popular chatbots. With the help of these chatbots, you can book makeup and skin services and explore your closest Sephora store.
The AI strategy allows users to book appointments, chat with an agent, or explore multiple services available in a particular location.
Fandango
If you love watching movies, you probably already know about Fandango. It is an AI-driven conversation bot that can suggest the latest or class movies, depending upon your viewing preferences and mood.
It is a one-stop solution for everyone who can never figure out what to watch on Netflix.
National Geographic
Who doesn’t love the occasional trivia night?
Nat Geo uses the FB Messenger Chatbot to engage users in trivia quizzes. Pop Geo is a world trivia game that allows trivia lovers to test their mettle in the topics they love. You will get questions straight from the Nat Geo Almanac. At the same time, the chatbot will lightly try to push a sale.
Honestly, it’s genius!
Frequently Asked Questions about Chatbots Development Companies and Services
Which Company Deals With Bot Creation In India?
When you run a Google search on “Chatbot development companies in India,” you will get a long list of at least 20 companies. You need to narrow your search down to ones with solid reviews, honest testimonials, and strong portfolios.
Some of the top-rated companies include Mutual Mobile, Maruti Techlabs, Talentica Software, and Innowise Group.
Sphinx Solutions is one such company that can help for chatbot development with a “human personality.” We have the experience and expertise to use the most powerful AI chatbot platforms for designing state-of-the-art AI-powered chatbots.
Any reputable chatbot development company in India should have open two-way communication with your business team. They will ask for your requirements, budget, and vision before getting down to the development part.
What Is The Most Advanced Chatbot?
It is challenging to name the most advanced chatbot since we cannot measure the quality of chatbot services on a single parameter. However, we can tell you some of the features your chatbot must have to make it one of the best in the market –
- No code deployment
- Fallback options
- Omnichannel marketing support
- Sentiment and intention analysis for adding value to conversations
Speak to a chatbot developer that boasts these chatbot features on its portfolio.
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