If you’re a business that ships goods, delivery management software is an essential tool. It’s a way to boost customer satisfaction and increase productivity.
Managing deliveries manually can be a time-consuming job. A modern delivery management system will save you a lot of time and money by automating the entire process.
Improved Customer Satisfaction
Delivery management software improves customer satisfaction by keeping customers informed about the status of their order. It allows them to track their package in real-time and receive proof of delivery via email or SMS.
It also provides the option to choose a specific time and date for delivery. This makes it possible to deliver a unique experience to each customer.
This feature is perfect for artisan chocolatiers who want to offer their customers personalized service. It’s a great way to build brand loyalty and create repeat business.
Delivery management software can automate tasks like dispatching and picking-up, tracking delivery status and delays, and suggesting shorter routes to ensure faster deliveries. It also facilitates correspondence between delivery agents and customers.
Reduced Costs
Using Delivery Management Software saves a substantial amount of time and money. It also reduces the risk of errors and discrepancies.
Managing drivers is a time-consuming task, especially when you have many team members to keep track of. This can be costly and lead to delivery delays, if done manually.
A delivery management system can automatically assign tasks to drivers based on their availability and locations. This eliminates the need for managers to check-in and call drivers in the field.
It also picks the most efficient routes for drivers based on factors like location proximity and traffic conditions. This feature helps businesses make deliveries faster and smarter, so they can meet their business goals.
Increased Productivity
As customers become more used to shopping online, businesses must ensure their delivery processes meet their expectations. Using a software solution that can automate dispatching, allocating tasks, tracking vehicles and consignments, and planning routes can increase productivity.
In addition, it helps businesses have complete logistics visibility and get accurate ETAs for each delivery. This eliminates any unnecessary delays or wastage of resources and cost.
The most common way that delivery management software increases productivity is by automating routing. This can help reduce the time it takes to deliver products and save your company money on fuel costs.
Additionally, it can make it easier for you to scale up your driver team and fleet to handle sudden spikes in demand. This can be particularly helpful during holiday seasons, such as Thanksgiving or Valentine’s Day, when customers might need their products delivered quickly.
Better Routing
The best routing software gives your delivery drivers the most efficient route that’s optimized for traffic, driver availability and location proximity. This will save them time and boost their productivity.
As a result, you can expect better on-time deliveries and happier drivers. These factors are key in building a loyal customer base and improving your business’s overall performance.
A good delivery management system also allows you to track your drivers’ progress on the road, and receive updates from customers about their orders. This helps you stay notified of any changes in transit status, which will improve customer satisfaction.
Easy to Use
Many SME owners struggle to schedule delivery routes and keep track of their deliveries. This can be a daunting task, especially as the number of deliveries increases over time.
Instead of manually entering data into spreadsheets, you can use a software system to automate your delivery management workflow and streamline your operations. This will remove the scope for human error and delay, saving you money in the long run!
It also offers a range of features that will improve your customer satisfaction and help your business grow. These features include automated delivery scheduling and rescheduling, optimized routes for drivers, and more.
