If you’re looking for a way to streamline your delivery management process and increase the overall efficiency of your business, then you should consider implementing a modern DMS.
This software will help you manage the entire delivery life cycle efficiently, and will keep your customers happy with timely deliveries. It will also save you time and money.
1. Real-time Tracking
Having a robust real-time tracking system has become an absolute must for any business in the on-demand industry. Without this, it’s virtually impossible to keep track of orders in a timely manner and make sure they reach their destinations on time.
This is because it’s a huge pain point for customers to wait for their packages and not receive updates on their progress. This can lead to customer wrath and even cancellation of their order.
This is where delivery management software comes in. It helps dispatchers and drivers find the fastest and most efficient routes based on traffic conditions, location proximity, and driver availability.
2. Automated Routing
The process of manually planning routes is one of the most time-consuming and laborious tasks for any business that has delivery operations. However, with automated route planning software, your business can save time and make more deliveries at a lower cost.
Using this type of software, businesses can plan routes in minutes based on mileage, capacity, work hours, service windows, and other factors. It also allows businesses to re-run plans on short notice for last-minute orders or schedule changes.
Optimized routes can slash gas usage and driving time, making your fleet more efficient. They can also help you improve customer satisfaction by providing accurate estimated times of arrival.
3. Automated Scheduling
Automated scheduling software takes all the guesswork out of creating staff schedules that accommodate a variety of demands. Create schedules to handle sales, delivery orders, foot traffic, and more -- and make changes on the go.
The right tool will help you optimize your mobile workforce, improve business outcomes and operational efficiency, reduce errors, boost customer service, and increase your bottom line.
Scheduling can be difficult to manage when things change suddenly – urgent appointment requests, cancellations, and workers who can’t come in for the day are just a few of the unforeseen factors that can affect scheduling accuracy and productivity.
But with automated scheduling, managers can easily manage a busy staff and ensure that everyone has an equal workload. This allows employees to feel satisfied and forge strong bonds with their managers.
4. Automated Notifications
Delivery Management Software enables you to keep track of all your deliveries, including those from your internal fleet and external delivery partners. It also helps you manage reverse logistics for return orders.
Moreover, it lets you send notifications to customers whenever there’s an issue with their order. This can be anything from an error on your website to a technical problem with your delivery app.
Automated notifications are a great way to win customer satisfaction and make your brand more popular. They can be sent to customers by email or text message and provide them with updates as to how soon the driver will reach their location.
5. Reporting
The ability to deliver products quickly is a key performance indicator for small businesses. The right Delivery Management System can help businesses meet their customer expectations by providing real-time tracking, automated pickups, and automated dispatches.
Reporting is the process of capturing and sharing information that helps companies stay informed and on top of everything. It may take the form of written reports, spreadsheets, dashboards, or alerts.
For example, a project manager might create a weekly status report that highlights the latest updates to a project. But the report is not going to tell you why these updates are important, and it won’t answer the “so what?” question on its own. Fortunately, modern reporting software allows you to create interactive reports that explain why a change is important to your business.
