UNDERSTANDING THE IMPORTANCE AND NEED FOR REMOTE TEAMS, THEIR BENEFITS AND 14 PRACTICAL TIPS TO EFFICIENTLY MANAGE THEM

During early part of my career, I was part of the outsourcing industry. In one of my earlier jobs at the time, we had five teams. Leadership team decided to implement Business Continuity Plan and have a DR site established i.e. Disaster Recovery site. This is done to ensure the operations continue in case there is any disaster at the main site. As part of this effort, a new team was set up in a different location. Although under 350 miles away, we began to feel they were much farther. I witnessed first hand the pros and cons of managing a remote team. Lots of meetings, lots of scrutiny, lack of trust, preferential treatment to folks on site than those who were remote, stronger unity amongst team members who were based remote, may be because they never had it easy and so on. I understood quickly that remote teams were crucial for success and managing them efficiently, in an unbiased manner was the key to the overall success.

Decades later, situation has changed significantly. Remote teams are now part of organizations world over. You can find examples of this all around you.

Remote teams may seem like a dream for those who dread having to deal with people every single day, but trust me you, it ain’t as easy as it sounds and promises to be. If you look at the US and India, two major countries handling software development, medical, legal and allied tasks, working with remote teams set off almost two decade ago when thousands of jobs from the US were moved to India, Philippines and China, over half of them concerning IT and computer related.

For companies like Google, Microsoft, Apple, IBM and Dell, having remote teams meant saving a large sum of money that would otherwise would have been spent on salaries at US levels after getting these people to the US, it posed different challenges to leaders. If, for the US companies, remote teams meant saving on valuable real estate and related overheads, for those employees working for these companies from remote locations, it meant the advantage of working for MNCs while staying close to their families. 

Origins of remote work and teams

The whole concept of having people working from distant locations would have been unimaginable had there not been what we know as the internet. Not to say that people didn’t work remotely when there was no internet, they did, but internet made it extremely easy, fast, efficient and cost saving for that. Yes, there have been media houses, newspapers, production companies and bullion markets that worked remotely even without internet, but the way they functioned would at best be called ‘crude’ and ‘primitive’ by today’s standards – when people needed to connect to get latest updates on stock markets and news by using telegram and dial-in phones. I wouldn’t blink an eyelid if I dared say that the conquistadors of the past- the Spanish, British, the French, the Romans and the Greek, who conquered and managed colonies as far away as India and Australia, also practiced remote teams in some way, but tales galore of how difficult it was.

Today’s teams connect real time as if they are all sitting together in one hall. However, the grass always looks greener on the other side. If people had, for long, wished they could spend more time at home, they are in for a big shock when working from home became the necessity and the new norm. It does have its own pros and cons and it is up to companies and the employees to decide what works best for them, though there are no other options to continue work at least in the near future.

What has helped companies opt for remote teams

Seamless Communication-The most important concern about the efficiency of remote teams has always been the mode of communication. While nothing can fill in for actual presence and real time meeting, today’s modes of communication have facilitated that to a large extent. A video call among team members feels almost as if all are in one room. Real time work sharing software and apps like Sway, Trello, Slack, Flock andZoho among others, helps team members to be updated about who is doing what, enables them to access, share and edit work and be in touch in real time. These features have gone beyond marking all members in CC to emails. Add to that the facilities like Zoom, Google Suite, Stream yard, Conference call and screen sharing facilities, transcription, subtitling and call mergers that allow for seamless flow of work across several platforms and you have a potent mix of everything one would need to function effectively.

The boon of Cloud storage– What would companies do if clouds were not available. Today, a large part of the company’s data is stored in clouds that make it accessible to people across geographies so that work never stops.

Productivity tracker- Team leaders need not wait for a face-to-face session for performance appraisal every few days. Every member’s work is updated in real time and is marked against targets. That makes it easy to track the remote team’s performance on a daily basis.

How remote teams help

Most business owners would swear by the efficiency of remote teams because they save a large amount of money in real estate and overheads in countries where the cost of living is high. It’s a win-win situation for both parties – the company and the remote worker (who works at the company office or from home but in some remote place). While the company saves on crucial money, the talented worker gets employment in a great company while being in his own country. He/she does not complain that the salary is given in the home country’s currency.

Companies don’t have to take efforts in aligning all employees coming from diverse cultures to adapt to the company culture in the form of everyday behavior. Shared values and core beliefs apart, there is little to worry about in terms of cultural disparity, culture shock, culture training and more.

In the current scenario when teams are working from home from remote locations, it has become easier for leaders to monitor teams from the comfort of homes. Since commuting time is saved, employees are more relaxed, get to spend time with family, have home cooked food and are better focused.

Companies find it beneficial to allow remote teams to function because they also save on paying for cabs, cars, drivers, fuel expenses, uniforms, workplace lunches and many such expenses which are completely unnecessary when working from home. Read more......